Client updates report (Requests)

27 Nov

RT	Client	Replies missed	Subject
53009	Crystal Units		Lisec server switchover
52678	Edinburgh University		DGX1 OS upgrade
49815	OpenCorporates		Premier support for Opensearch cluster
52806	OpenCorporates		Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical)
52882	Global Brands		Warehouse VPN refresh
52984	Internal		Weekly checks
52945	eTherapeutics	26 Nov	Rip out Kiam at ETX
52885	Internal		Decommission rent4sure hosted VPN
52993	ITC Compliance		Access to GW servers and file storage
52756	ITC Compliance		Remove ITC backup system from support
52785	OpenCorporates	25 Nov	Outstanding monitoring issues: redis1
52779	JISC		Renew OVPN certificates
52980	Cirencester College		Manage Engine Agent install
52990	Entrepreneurs Circle		Expected Traffic Spike - Flourish & Thrive in '25
53003	OpenCorporates		Update GitLab
52693	Rent4Sure		Rent4sure Hardware
52959	BD Group		IP Whitelisting Query
52901	JISC		Firewall changes
52894	ITC Compliance		Remove ITC jump box from support
52987	JaeVee		beta.jaevee.co.uk certificate not auto-renewing
53001	Geograph		Update GitLab
52965	OpenCorporates		Mysqldump
52934	Sysdoc		Quick question about CORS
52944	OpenCorporates		SW1 Switch Off
52946	BD Group	26 Nov	independent check for web-1
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
53002	eTherapeutics		Update GitLab
53000	Internal		Update GitLab
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
52873	ERF Electrical		Resource Review - erfelectrical.co.uk site performance poor
52657	OGT		Configure UPSes
52952	Globecast		Backups with Veeam
52577	Gravytrain		Gravytrain Linux Support
52883	ITC Compliance		*.itccompliance.co.uk renewal
53354	OGT		Configure UPSes
53006	Kahootz		General support question
52911	JISC		OpenAthens server patching
51406	NovaData		Novadata CentOS7 EOL

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	148.151 msec
System CPU time	8.252 msec
Total CPU time	156.403 msec
Elapsed time	227.057 msec
Context switches	128 voluntary, 10 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-11-27&start=2024-11-27
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-11-27'
'start'	'2024-11-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2024, 11, 27), 'end': datetime.date(2024, 11, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2024-11-27&start=2024-11-27' [GET]>
tickets	[<Ticket(id=3794, rt_number=53009, queue=Requests, subject=Lisec server switchover, ticket_status=closed, client=Crystal Units, priority=74, created=2024-11-27 12:13:28, last_txn_id=2270759>, <Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=3766, rt_number=49815, queue=Requests, subject=Premier support for Opensearch cluster, ticket_status=closed, client=OpenCorporates, priority=95, created=2024-03-18 15:36:26, last_txn_id=2291211>, <Ticket(id=3735, rt_number=52806, queue=Requests, subject=Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical), ticket_status=closed, client=OpenCorporates, priority=78, created=2024-11-11 15:02:20, last_txn_id=2291163>, <Ticket(id=3727, rt_number=52882, queue=Requests, subject=Warehouse VPN refresh, ticket_status=closed, client=Global Brands, priority=83, created=2024-11-15 14:37:52, last_txn_id=2283236>, <Ticket(id=3728, rt_number=52984, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=2, created=2024-11-26 00:00:03, last_txn_id=2283200>, <Ticket(id=3747, rt_number=52945, queue=Requests, subject=Rip out Kiam at ETX, ticket_status=closed, client=eTherapeutics, priority=53, created=2024-11-21 12:35:06, last_txn_id=2291193>, <Ticket(id=3729, rt_number=52885, queue=Requests, subject=Decommission rent4sure hosted VPN, ticket_status=closed, client=Internal, priority=82, created=2024-11-15 14:41:24, last_txn_id=2283229>, <Ticket(id=3730, rt_number=52993, queue=Requests, subject=Access to GW servers and file storage, ticket_status=closed, client=ITC Compliance, priority=65, created=2024-11-26 11:16:08, last_txn_id=2291187>, <Ticket(id=3731, rt_number=52756, queue=Requests, subject=Remove ITC backup system from support, ticket_status=closed, client=ITC Compliance, priority=62, created=2024-11-04 12:58:17, last_txn_id=2291196>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=3732, rt_number=52779, queue=Requests, subject=Renew OVPN certificates, ticket_status=closed, client=JISC, priority=61, created=2024-11-06 14:06:37, last_txn_id=2254961>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=3734, rt_number=52990, queue=Requests, subject=Expected Traffic Spike - Flourish & Thrive in '25, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2024-11-26 11:07:47, last_txn_id=2291169>, <Ticket(id=3760, rt_number=53003, queue=Requests, subject=Update GitLab, ticket_status=closed, client=OpenCorporates, priority=44, created=2024-11-26 16:26:45, last_txn_id=2283204>, <Ticket(id=3738, rt_number=52693, queue=Requests, subject=Rent4sure Hardware, ticket_status=closed, client=Rent4Sure, priority=68, created=2024-10-29 16:16:36, last_txn_id=2283253>, <Ticket(id=3753, rt_number=52959, queue=Requests, subject=IP Whitelisting Query, ticket_status=closed, client=BD Group, priority=44, created=2024-11-22 09:55:20, last_txn_id=2291200>, <Ticket(id=3740, rt_number=52901, queue=Requests, subject=Firewall changes, ticket_status=closed, client=JISC, priority=70, created=2024-11-18 13:32:25, last_txn_id=2283208>, <Ticket(id=3741, rt_number=52894, queue=Requests, subject=Remove ITC jump box from support, ticket_status=closed, client=ITC Compliance, priority=46, created=2024-11-18 08:36:28, last_txn_id=2283239>, <Ticket(id=3763, rt_number=52987, queue=Requests, subject=beta.jaevee.co.uk certificate not auto-renewing, ticket_status=closed, client=JaeVee, priority=48, created=2024-11-26 09:41:13, last_txn_id=2288274>, <Ticket(id=3756, rt_number=53001, queue=Requests, subject=Update GitLab, ticket_status=closed, client=Geograph, priority=44, created=2024-11-26 16:18:45, last_txn_id=2283205>, <Ticket(id=3746, rt_number=52965, queue=Requests, subject=Mysqldump, ticket_status=closed, client=OpenCorporates, priority=66, created=2024-11-22 11:19:45, last_txn_id=2283209>, <Ticket(id=3743, rt_number=52934, queue=Requests, subject=Quick question about CORS, ticket_status=closed, client=Sysdoc, priority=48, created=2024-11-20 13:40:32, last_txn_id=2283238>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=3783, rt_number=53002, queue=Requests, subject=Update GitLab, ticket_status=closed, client=eTherapeutics, priority=47, created=2024-11-26 16:23:30, last_txn_id=2291186>, <Ticket(id=3779, rt_number=53000, queue=Requests, subject=Update GitLab, ticket_status=closed, client=Internal, priority=5, created=2024-11-26 16:18:22, last_txn_id=2283228>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=3787, rt_number=52873, queue=Requests, subject=Resource Review - erfelectrical.co.uk site performance poor, ticket_status=closed, client=ERF Electrical, priority=51, created=2024-11-14 15:05:15, last_txn_id=2283240>, <Ticket(id=3785, rt_number=52657, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=69, created=2024-10-23 11:29:39, last_txn_id=2291167>, <Ticket(id=3764, rt_number=52952, queue=Requests, subject=Backups with Veeam, ticket_status=closed, client=Globecast, priority=45, created=2024-11-21 17:16:12, last_txn_id=2249123>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3789, rt_number=52883, queue=Requests, subject=*.itccompliance.co.uk renewal, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-11-15 14:39:45, last_txn_id=2273320>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=3777, rt_number=53006, queue=Requests, subject=General support question, ticket_status=closed, client=Kahootz, priority=40, created=2024-11-27 08:54:21, last_txn_id=2283212>, <Ticket(id=3778, rt_number=52911, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=66, created=2024-11-19 08:07:39, last_txn_id=2283181>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

27 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 15:10:09.404923	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.404992	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405009	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405019	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405028	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405035	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405043	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405050	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405057	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405064	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405071	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405078	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405084	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405091	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405098	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405104	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405111	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405118	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405125	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405131	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405138	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405145	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405152	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405158	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405165	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405172	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405178	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405185	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405192	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405198	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405205	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405212	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405219	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405225	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405232	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405239	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405246	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405253	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405259	xxx	./services/model.py:838
DEBUG	2026-04-12 15:10:09.405265	xxx	./services/model.py:838