Client updates report (Requests)

26 Nov

RT	Client	Replies missed	Subject
53002	eTherapeutics		Update GitLab
52944	OpenCorporates		SW1 Switch Off
52779	JISC		Renew OVPN certificates
52945	eTherapeutics		Rip out Kiam at ETX
52959	BD Group		IP Whitelisting Query
52934	Sysdoc		Quick question about CORS
52990	Entrepreneurs Circle		Expected Traffic Spike - Flourish & Thrive in '25
52987	JaeVee		beta.jaevee.co.uk certificate not auto-renewing
52678	Edinburgh University		DGX1 OS upgrade
52965	OpenCorporates		Mysqldump
49815	OpenCorporates		Premier support for Opensearch cluster
52980	Cirencester College		Manage Engine Agent install
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
52966	BD Group		Disable Reverse Proxy
52577	Gravytrain		Gravytrain Linux Support
52952	Globecast		Backups with Veeam
52946	BD Group		independent check for web-1
53354	OGT		Configure UPSes
52894	ITC Compliance		Remove ITC jump box from support
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
52756	ITC Compliance		Remove ITC backup system from support
52911	JISC		OpenAthens server patching
52999	JISC		Mike Beringer shared the folder "OVPN config" with you
52988	TCV		Web4 Permissions
52984	Internal		Weekly checks
53003	OpenCorporates		Update GitLab
53001	Geograph		Update GitLab
52901	JISC		Firewall changes
53000	Internal		Update GitLab
52885	Internal		Decommission rent4sure hosted VPN
52882	Global Brands		Warehouse VPN refresh
52873	ERF Electrical		Resource Review - erfelectrical.co.uk site performance poor
52693	Rent4Sure		Rent4sure Hardware
52806	OpenCorporates		Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical)
52657	OGT		Configure UPSes
52993	ITC Compliance		Access to GW servers and file storage
52785	OpenCorporates	25 Nov	Outstanding monitoring issues: redis1
52883	ITC Compliance		*.itccompliance.co.uk renewal
51406	NovaData		Novadata CentOS7 EOL

git hash: master (51636fe5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.2	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.2	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.9	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.13.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.3.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	88.856 msec
System CPU time	3.467 msec
Total CPU time	92.323 msec
Elapsed time	165.288 msec
Context switches	17 voluntary, 418 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-11-26&start=2024-11-26
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2024-11-26'
'start'	'2024-11-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2024, 11, 26), 'end': datetime.date(2024, 11, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2024-11-26&start=2024-11-26' [GET]>
tickets	[<Ticket(id=3783, rt_number=53002, queue=Requests, subject=Update GitLab, ticket_status=closed, client=eTherapeutics, priority=47, created=2024-11-26 16:23:30, last_txn_id=2291186>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=3732, rt_number=52779, queue=Requests, subject=Renew OVPN certificates, ticket_status=closed, client=JISC, priority=61, created=2024-11-06 14:06:37, last_txn_id=2254961>, <Ticket(id=3747, rt_number=52945, queue=Requests, subject=Rip out Kiam at ETX, ticket_status=closed, client=eTherapeutics, priority=53, created=2024-11-21 12:35:06, last_txn_id=2291193>, <Ticket(id=3753, rt_number=52959, queue=Requests, subject=IP Whitelisting Query, ticket_status=closed, client=BD Group, priority=44, created=2024-11-22 09:55:20, last_txn_id=2291200>, <Ticket(id=3743, rt_number=52934, queue=Requests, subject=Quick question about CORS, ticket_status=closed, client=Sysdoc, priority=48, created=2024-11-20 13:40:32, last_txn_id=2283238>, <Ticket(id=3734, rt_number=52990, queue=Requests, subject=Expected Traffic Spike - Flourish & Thrive in '25, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2024-11-26 11:07:47, last_txn_id=2291169>, <Ticket(id=3763, rt_number=52987, queue=Requests, subject=beta.jaevee.co.uk certificate not auto-renewing, ticket_status=closed, client=JaeVee, priority=48, created=2024-11-26 09:41:13, last_txn_id=2288274>, <Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=3746, rt_number=52965, queue=Requests, subject=Mysqldump, ticket_status=closed, client=OpenCorporates, priority=66, created=2024-11-22 11:19:45, last_txn_id=2283209>, <Ticket(id=3766, rt_number=49815, queue=Requests, subject=Premier support for Opensearch cluster, ticket_status=closed, client=OpenCorporates, priority=95, created=2024-03-18 15:36:26, last_txn_id=2291211>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=4500, rt_number=52966, queue=Requests, subject=Disable Reverse Proxy, ticket_status=closed, client=BD Group, priority=61, created=2024-11-22 13:23:49, last_txn_id=2283199>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3764, rt_number=52952, queue=Requests, subject=Backups with Veeam, ticket_status=closed, client=Globecast, priority=45, created=2024-11-21 17:16:12, last_txn_id=2249123>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=3741, rt_number=52894, queue=Requests, subject=Remove ITC jump box from support, ticket_status=closed, client=ITC Compliance, priority=46, created=2024-11-18 08:36:28, last_txn_id=2283239>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=3731, rt_number=52756, queue=Requests, subject=Remove ITC backup system from support, ticket_status=closed, client=ITC Compliance, priority=62, created=2024-11-04 12:58:17, last_txn_id=2291196>, <Ticket(id=3778, rt_number=52911, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=66, created=2024-11-19 08:07:39, last_txn_id=2283181>, <Ticket(id=4490, rt_number=52999, queue=Requests, subject=Mike Beringer shared the folder "OVPN config" with you, ticket_status=closed, client=JISC, priority=60, created=2024-11-26 15:45:52, last_txn_id=2283184>, <Ticket(id=4499, rt_number=52988, queue=Requests, subject=Web4 Permissions , ticket_status=closed, client=TCV, priority=40, created=2024-11-26 09:48:22, last_txn_id=2283194>, <Ticket(id=3728, rt_number=52984, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=2, created=2024-11-26 00:00:03, last_txn_id=2283200>, <Ticket(id=3760, rt_number=53003, queue=Requests, subject=Update GitLab, ticket_status=closed, client=OpenCorporates, priority=44, created=2024-11-26 16:26:45, last_txn_id=2283204>, <Ticket(id=3756, rt_number=53001, queue=Requests, subject=Update GitLab, ticket_status=closed, client=Geograph, priority=44, created=2024-11-26 16:18:45, last_txn_id=2283205>, <Ticket(id=3740, rt_number=52901, queue=Requests, subject=Firewall changes, ticket_status=closed, client=JISC, priority=70, created=2024-11-18 13:32:25, last_txn_id=2283208>, <Ticket(id=3779, rt_number=53000, queue=Requests, subject=Update GitLab, ticket_status=closed, client=Internal, priority=5, created=2024-11-26 16:18:22, last_txn_id=2283228>, <Ticket(id=3729, rt_number=52885, queue=Requests, subject=Decommission rent4sure hosted VPN, ticket_status=closed, client=Internal, priority=82, created=2024-11-15 14:41:24, last_txn_id=2283229>, <Ticket(id=3727, rt_number=52882, queue=Requests, subject=Warehouse VPN refresh, ticket_status=closed, client=Global Brands, priority=83, created=2024-11-15 14:37:52, last_txn_id=2283236>, <Ticket(id=3787, rt_number=52873, queue=Requests, subject=Resource Review - erfelectrical.co.uk site performance poor, ticket_status=closed, client=ERF Electrical, priority=51, created=2024-11-14 15:05:15, last_txn_id=2283240>, <Ticket(id=3738, rt_number=52693, queue=Requests, subject=Rent4sure Hardware, ticket_status=closed, client=Rent4Sure, priority=68, created=2024-10-29 16:16:36, last_txn_id=2283253>, <Ticket(id=3735, rt_number=52806, queue=Requests, subject=Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical), ticket_status=closed, client=OpenCorporates, priority=78, created=2024-11-11 15:02:20, last_txn_id=2291163>, <Ticket(id=3785, rt_number=52657, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=69, created=2024-10-23 11:29:39, last_txn_id=2291167>, <Ticket(id=3730, rt_number=52993, queue=Requests, subject=Access to GW servers and file storage, ticket_status=closed, client=ITC Compliance, priority=65, created=2024-11-26 11:16:08, last_txn_id=2291187>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=3789, rt_number=52883, queue=Requests, subject=*.itccompliance.co.uk renewal, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-11-15 14:39:45, last_txn_id=2273320>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

26 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-14 07:51:19.729574	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729635	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729645	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729656	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729665	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729672	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729678	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729684	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729690	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729696	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729701	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729706	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729712	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729717	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729724	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729733	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729742	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729749	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729754	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729760	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729776	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729783	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729788	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729795	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729800	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729809	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729818	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729825	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729831	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729836	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729842	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729848	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729853	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729859	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729866	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729871	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729878	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729886	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729894	xxx	./services/model.py:838
DEBUG	2026-07-14 07:51:19.729902	xxx	./services/model.py:838