Client updates report (Incidents)

24 Jun

RT	Client	Replies missed	Subject
58573	Sucden		Sucden outage
58439	Rotastat	13 Jun	Server Connection
58551	AskBio		WARNING: Storage: RAID on talisker.synpromics.com
58575	Internal		WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk
58569	Internal		ogt/askbio sssd.conf mod issue - puppet changeloop
58576	OGT		mickey.internal.ogtip.com volume usage /var
58578	OGT		Storage alert: /var on mickey.internal.ogtip.com
58574	Internal		Check for Security Notices and System Updates
58579	OGT		Storage alert: /srv on blaney.internal.ogtip.com
58567	OGT		Temperature
58577	Crystal Units		Sytems outage
58520	Globecast		gcukscheddbdev.globecastne.com license check

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	24.441 msec
System CPU time	0.022 msec
Total CPU time	24.463 msec
Elapsed time	51.089 msec
Context switches	19 voluntary, 141 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-24&start=2026-06-24
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-24'
'start'	'2026-06-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 24), 'end': datetime.date(2026, 6, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-24&start=2026-06-24' [GET]>
tickets	[<Ticket(id=9020, rt_number=58573, queue=Incidents, subject=Sucden outage, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-23 20:39:15, last_txn_id=0>, <Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Incidents, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=open, client=AskBio, priority=72, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=9022, rt_number=58575, queue=Incidents, subject=WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=41, created=2026-06-24 09:01:15, last_txn_id=0>, <Ticket(id=9016, rt_number=58569, queue=Incidents, subject=ogt/askbio sssd.conf mod issue - puppet changeloop, ticket_status=open, client=Internal, priority=52, created=2026-06-23 14:41:53, last_txn_id=0>, <Ticket(id=9023, rt_number=58576, queue=Incidents, subject=mickey.internal.ogtip.com volume usage /var, ticket_status=resolved, client=OGT, priority=31, created=2026-06-24 09:04:00, last_txn_id=0>, <Ticket(id=9025, rt_number=58578, queue=Incidents, subject=Storage alert: /var on mickey.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:47, last_txn_id=0>, <Ticket(id=9021, rt_number=58574, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-24 00:00:03, last_txn_id=0>, <Ticket(id=9026, rt_number=58579, queue=Incidents, subject=Storage alert: /srv on blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:56, last_txn_id=0>, <Ticket(id=9014, rt_number=58567, queue=Incidents, subject=Temperature, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 12:46:33, last_txn_id=0>, <Ticket(id=9024, rt_number=58577, queue=Incidents, subject=Sytems outage, ticket_status=resolved, client=Crystal Units, priority=81, created=2026-06-24 12:33:24, last_txn_id=0>, <Ticket(id=8966, rt_number=58520, queue=Incidents, subject=gcukscheddbdev.globecastne.com license check, ticket_status=resolved, client=Globecast, priority=52, created=2026-06-16 09:43:45, last_txn_id=0>]

Client updates report (Incidents)

24 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:46:30.035751	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035804	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035815	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035823	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035830	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035837	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035843	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035850	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035856	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035863	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035870	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035876	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035883	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035890	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035896	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035903	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035909	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035915	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035921	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035927	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035934	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035940	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035947	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035953	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035959	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035966	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035972	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035978	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035985	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035992	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.035998	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036005	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036012	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036019	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036026	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036032	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036038	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036044	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036529	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036558	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036581	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036589	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036596	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036602	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036610	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036616	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036622	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036629	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036635	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036641	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036647	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036653	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036659	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036666	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036672	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036678	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036684	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036690	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036696	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036703	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036709	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036716	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036721	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036728	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036734	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036740	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036746	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036751	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036757	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036763	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036769	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036775	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036781	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036786	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036792	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036798	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036804	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036811	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036817	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036823	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036829	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036834	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.036841	xxx	./services/model.py:838