Client updates report (Incidents)

23 Jun

RT	Client	Replies missed	Subject
58549	TCV		web4.tcv.org.uk volume usage /home
58573	Sucden		Sucden outage
58439	Rotastat	13 Jun	Server Connection
58562	Internal		Check for Security Notices and System Updates
58548	Troika		tricky/tron.troika.lan down
58551	AskBio		WARNING: Storage: RAID on talisker.synpromics.com
58550	OGT		Storage warning: /srv/ngs on rodney.internal.ogtip.com
58568	DLS Plastics		Peterborough site outage
58569	Internal		ogt/askbio sssd.conf mod issue - puppet changeloop
58563	BD Group		api.bdgroup.co.uk HTTP/HTTPS status code
58450	Internal	19 Jun	Server with excess backups and no quota
58570	TCV		mis.tcv.org.uk config loop
58567	OGT		Temperature
58556	Midnight Hax		WARNING: Mail: Queue Length on woodlands.midnighthax.com
58572	OGT		Basil access issues?
58520	Globecast		gcukscheddbdev.globecastne.com license check

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	31.497 msec
System CPU time	0.000 msec
Total CPU time	31.497 msec
Elapsed time	57.538 msec
Context switches	23 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-23&start=2026-06-23
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-23'
'start'	'2026-06-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 23), 'end': datetime.date(2026, 6, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-23&start=2026-06-23' [GET]>
tickets	[<Ticket(id=8996, rt_number=58549, queue=Incidents, subject=web4.tcv.org.uk volume usage /home, ticket_status=resolved, client=TCV, priority=51, created=2026-06-22 08:56:19, last_txn_id=0>, <Ticket(id=9020, rt_number=58573, queue=Incidents, subject=Sucden outage, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-23 20:39:15, last_txn_id=0>, <Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=9009, rt_number=58562, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-23 00:00:04, last_txn_id=0>, <Ticket(id=8995, rt_number=58548, queue=Incidents, subject=tricky/tron.troika.lan down, ticket_status=resolved, client=Troika, priority=41, created=2026-06-22 08:03:46, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Incidents, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=open, client=AskBio, priority=72, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=8997, rt_number=58550, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 09:03:01, last_txn_id=0>, <Ticket(id=9015, rt_number=58568, queue=Incidents, subject=Peterborough site outage, ticket_status=resolved, client=DLS Plastics, priority=61, created=2026-06-23 14:19:34, last_txn_id=0>, <Ticket(id=9016, rt_number=58569, queue=Incidents, subject=ogt/askbio sssd.conf mod issue - puppet changeloop, ticket_status=open, client=Internal, priority=52, created=2026-06-23 14:41:53, last_txn_id=0>, <Ticket(id=9010, rt_number=58563, queue=Incidents, subject=api.bdgroup.co.uk HTTP/HTTPS status code, ticket_status=resolved, client=BD Group, priority=81, created=2026-06-23 08:18:59, last_txn_id=0>, <Ticket(id=8864, rt_number=58450, queue=Incidents, subject=Server with excess backups and no quota, ticket_status=resolved, client=Internal, priority=53, created=2026-06-08 09:35:05, last_txn_id=0>, <Ticket(id=9017, rt_number=58570, queue=Incidents, subject=mis.tcv.org.uk config loop, ticket_status=resolved, client=TCV, priority=51, created=2026-06-23 15:04:59, last_txn_id=0>, <Ticket(id=9014, rt_number=58567, queue=Incidents, subject=Temperature, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 12:46:33, last_txn_id=0>, <Ticket(id=9003, rt_number=58556, queue=Incidents, subject=WARNING: Mail: Queue Length on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-06-22 14:27:00, last_txn_id=0>, <Ticket(id=9019, rt_number=58572, queue=Incidents, subject=Basil access issues?, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 16:05:59, last_txn_id=0>, <Ticket(id=8966, rt_number=58520, queue=Incidents, subject=gcukscheddbdev.globecastne.com license check, ticket_status=resolved, client=Globecast, priority=52, created=2026-06-16 09:43:45, last_txn_id=0>]

Client updates report (Incidents)

23 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:46:45.663474	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663576	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663590	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663599	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663607	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663614	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663621	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663628	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663636	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663642	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663649	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663656	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663662	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663668	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663674	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663680	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663687	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663694	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663701	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663707	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663713	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663720	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663726	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663732	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663738	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663745	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663751	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663757	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663764	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663769	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663775	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663781	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663788	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663795	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663801	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663807	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663813	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663820	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663826	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663833	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663840	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663846	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663853	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663859	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663866	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663872	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663879	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663886	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663892	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663899	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663904	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663911	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663917	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663924	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663930	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663937	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663942	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663949	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663955	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663962	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663969	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663975	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663981	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663987	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.663995	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664001	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664007	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664013	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664019	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664025	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664033	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664043	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664052	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664060	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664068	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664078	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664087	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664096	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664105	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664115	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664125	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664131	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664138	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664144	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664150	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664157	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664163	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664170	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664176	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664183	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664189	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664195	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664201	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664207	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664213	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664219	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664225	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664231	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664237	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664243	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664249	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664255	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664261	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664267	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664273	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664279	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664285	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664291	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664297	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664305	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664311	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664319	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664325	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:45.664331	xxx	./services/model.py:838