Client updates report (Incidents)

22 Jun

RT	Client	Replies missed	Subject
58549	TCV		web4.tcv.org.uk volume usage /home
58545	Sucden		interstar05/09.sucden.co.uk ntp timeout
58439	Rotastat	13 Jun	Server Connection
58547	Internal		Check for Security Notices and System Updates
58544	Crystal Units		crylonlis001/002 ntp timeout
58553	AskBio		exim4 failed on edb-mull.askbio.com
58548	Troika		tricky/tron.troika.lan down
58551	AskBio		WARNING: Storage: RAID on talisker.synpromics.com
58550	OGT		Storage warning: /srv/ngs on rodney.internal.ogtip.com
58543	Sucden		CRITICAL: Networking: *.sucden.co.uk
58450	Internal		Server with excess backups and no quota
58554	AskBio		exim4 failure on darkmatter.synpromics.com
58115	OGT		Linux vulnerability: Copy fail (CVE-2026-31431)
58556	Midnight Hax		WARNING: Mail: Queue Length on woodlands.midnighthax.com
58557	Crystal Units		Automatic patching services not running
58520	Globecast		gcukscheddbdev.globecastne.com license check

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	157.133 msec
System CPU time	0.543 msec
Total CPU time	157.676 msec
Elapsed time	210.704 msec
Context switches	22 voluntary, 377 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-22&start=2026-06-22
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-22'
'start'	'2026-06-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 22), 'end': datetime.date(2026, 6, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-22&start=2026-06-22' [GET]>
tickets	[<Ticket(id=8996, rt_number=58549, queue=Incidents, subject=web4.tcv.org.uk volume usage /home, ticket_status=resolved, client=TCV, priority=51, created=2026-06-22 08:56:19, last_txn_id=0>, <Ticket(id=8992, rt_number=58545, queue=Incidents, subject=interstar05/09.sucden.co.uk ntp timeout, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-21 15:55:49, last_txn_id=0>, <Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8994, rt_number=58547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-06-22 00:00:04, last_txn_id=0>, <Ticket(id=8991, rt_number=58544, queue=Incidents, subject=crylonlis001/002 ntp timeout, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-06-21 02:14:18, last_txn_id=0>, <Ticket(id=9000, rt_number=58553, queue=Incidents, subject=exim4 failed on edb-mull.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-22 11:19:07, last_txn_id=0>, <Ticket(id=8995, rt_number=58548, queue=Incidents, subject=tricky/tron.troika.lan down, ticket_status=resolved, client=Troika, priority=41, created=2026-06-22 08:03:46, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Incidents, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=open, client=AskBio, priority=72, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=8997, rt_number=58550, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 09:03:01, last_txn_id=0>, <Ticket(id=8990, rt_number=58543, queue=Incidents, subject=CRITICAL: Networking: *.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=81, created=2026-06-20 12:15:26, last_txn_id=0>, <Ticket(id=8864, rt_number=58450, queue=Incidents, subject=Server with excess backups and no quota, ticket_status=resolved, client=Internal, priority=53, created=2026-06-08 09:35:05, last_txn_id=0>, <Ticket(id=9001, rt_number=58554, queue=Incidents, subject=exim4 failure on darkmatter.synpromics.com, ticket_status=resolved, client=AskBio, priority=71, created=2026-06-22 14:10:52, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=9003, rt_number=58556, queue=Incidents, subject=WARNING: Mail: Queue Length on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-06-22 14:27:00, last_txn_id=0>, <Ticket(id=9004, rt_number=58557, queue=Incidents, subject=Automatic patching services not running, ticket_status=resolved, client=Crystal Units, priority=81, created=2026-06-22 15:06:32, last_txn_id=0>, <Ticket(id=8966, rt_number=58520, queue=Incidents, subject=gcukscheddbdev.globecastne.com license check, ticket_status=resolved, client=Globecast, priority=52, created=2026-06-16 09:43:45, last_txn_id=0>]

Client updates report (Incidents)

22 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:46:30.193426	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193487	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193498	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193506	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193515	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193521	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193527	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193533	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193540	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193552	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193558	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193564	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193569	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193575	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193581	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193586	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193592	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193597	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193603	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193609	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193614	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193620	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193625	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193631	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193636	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193642	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193648	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193654	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193660	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193665	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193671	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193677	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193683	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193689	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193695	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193700	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193706	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193712	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193717	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193723	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193729	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193735	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193741	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193747	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193752	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193758	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193764	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193770	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193775	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193781	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193786	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193793	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193798	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193805	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193810	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193817	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193822	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193829	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193835	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193840	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193846	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193852	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193858	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193864	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193870	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193876	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193882	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193888	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193894	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193900	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193906	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193912	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193918	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193924	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193930	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193936	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193942	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193949	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193954	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193961	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193967	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193974	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193980	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193986	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193992	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.193998	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194004	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194010	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194016	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194022	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194029	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194035	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194041	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194047	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194054	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194060	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194066	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194072	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194078	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194084	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194091	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194096	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194102	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194108	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194114	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194120	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194127	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194133	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194139	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194146	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194153	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194162	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194171	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194179	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194187	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194195	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194201	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194207	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194216	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194225	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194231	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194237	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194243	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194248	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194254	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194261	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:30.194266	xxx	./services/model.py:838
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