Client updates report (Incidents)

15 Jun - 19 Jun

RT	Client	Replies missed	Subject
58501	Sucden		Urgent LUKS Code Required
58503	Internal		Check for Security Notices and System Updates
58439	Rotastat	13 Jun	Server Connection
58508	Internal		FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets
58523	TCV		WARNING: NRPE Disk: /boot on web4.tcv.org.uk
58530	Cirencester College		CRITICAL: Disk: fstab mounts on ccolive.cirencester.local
58511	Globecast		gcuksched*.globecastne.com proxy not working
58524	Internal		Check for Security Notices and System Updates
58514	AskBio		CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com
58525	OGT		basil.internal.ogtip.com volume usage /data
58540	Internal		Check for Security Notices and System Updates
58535	AskBio		All hosts down.synpromics.com
58533	Quickline		aql-svr-sf-radius01.quickline.co.uk systemd unit failure
58532	Internal		Check for Security Notices and System Updates
58450	Internal	09 Jun	Server with excess backups and no quota
58541	Internal		pre/backups conf issue?
58465	OGT	14 Jun	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58517	Internal		Check for Security Notices and System Updates
58512	AskBio		“relay not permitted”
58534	Sucden		CRITICAL: Networking: *.sucden.co.uk
58526	Internal		tcl systems unmerged bird config
58115	OGT		Linux vulnerability: Copy fail (CVE-2026-31431)
58494	Internal		CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal
58536	OGT		basil.internal.ogtip.com down
58518	Advensys		DOWN: arpinodeb.clients.advensys.internal
58527	OGT		cassandra.internal.ogtip.com raid/jbod controller battery
58537	OGT		Failed sending HTTP2 data on sybil when using git clone on github repo
58492	Sucden		WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk
58538	Sucden		strlb-gs2-p1l01/2.sucden.co.uk root volume usage
58500	AskBio		CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com
58528	Lantech		ipa-m3.private.ipa.ie unmerged config
58520	Globecast	18 Jun	gcukscheddbdev.globecastne.com license check

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	147.226 msec
System CPU time	3.603 msec
Total CPU time	150.829 msec
Elapsed time	183.084 msec
Context switches	44 voluntary, 39 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-19&start=2026-06-15
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-19'
'start'	'2026-06-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 15), 'end': datetime.date(2026, 6, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-19&start=2026-06-15' [GET]>
tickets	[<Ticket(id=8947, rt_number=58501, queue=Incidents, subject=Urgent LUKS Code Required, ticket_status=closed, client=Sucden, priority=61, created=2026-06-13 17:15:03, last_txn_id=0>, <Ticket(id=8949, rt_number=58503, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 00:00:05, last_txn_id=0>, <Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8954, rt_number=58508, queue=Incidents, subject=FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 11:08:35, last_txn_id=0>, <Ticket(id=8969, rt_number=58523, queue=Incidents, subject=WARNING: NRPE Disk: /boot on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-06-16 12:21:37, last_txn_id=0>, <Ticket(id=8976, rt_number=58530, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-17 13:16:26, last_txn_id=0>, <Ticket(id=8957, rt_number=58511, queue=Incidents, subject=gcuksched.globecastne.com proxy not working, ticket_status=closed, client=Globecast, priority=31, created=2026-06-15 15:54:50, last_txn_id=0>, <Ticket(id=8970, rt_number=58524, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-17 00:00:03, last_txn_id=0>, <Ticket(id=8960, rt_number=58514, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-06-15 18:11:24, last_txn_id=0>, <Ticket(id=8971, rt_number=58525, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:00:07, last_txn_id=0>, <Ticket(id=8987, rt_number=58540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-19 00:00:03, last_txn_id=0>, <Ticket(id=8981, rt_number=58535, queue=Incidents, subject=All hosts down.synpromics.com, ticket_status=closed, client=AskBio, priority=91, created=2026-06-18 07:09:35, last_txn_id=0>, <Ticket(id=8979, rt_number=58533, queue=Incidents, subject=aql-svr-sf-radius01.quickline.co.uk systemd unit failure, ticket_status=closed, client=Quickline, priority=61, created=2026-06-18 01:09:41, last_txn_id=0>, <Ticket(id=8978, rt_number=58532, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-18 00:00:03, last_txn_id=0>, <Ticket(id=8864, rt_number=58450, queue=Incidents, subject=Server with excess backups and no quota, ticket_status=resolved, client=Internal, priority=53, created=2026-06-08 09:35:05, last_txn_id=0>, <Ticket(id=8988, rt_number=58541, queue=Incidents, subject=pre/backups conf issue?, ticket_status=closed, client=Internal, priority=51, created=2026-06-19 08:18:42, last_txn_id=0>, <Ticket(id=8879, rt_number=58465, queue=Incidents, subject=WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-06-09 14:37:23, last_txn_id=2514233>, <Ticket(id=8963, rt_number=58517, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-16 00:00:04, last_txn_id=0>, <Ticket(id=8958, rt_number=58512, queue=Incidents, subject=“relay not permitted”, ticket_status=closed, client=AskBio, priority=51, created=2026-06-15 16:09:36, last_txn_id=0>, <Ticket(id=8980, rt_number=58534, queue=Incidents, subject=CRITICAL: Networking: .sucden.co.uk, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-18 01:15:17, last_txn_id=0>, <Ticket(id=8972, rt_number=58526, queue=Incidents, subject=tcl systems unmerged bird config, ticket_status=closed, client=Internal, priority=41, created=2026-06-17 08:23:01, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=8940, rt_number=58494, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2026-06-12 08:44:29, last_txn_id=0>, <Ticket(id=8982, rt_number=58536, queue=Incidents, subject=basil.internal.ogtip.com down, ticket_status=resolved, client=OGT, priority=41, created=2026-06-18 08:06:41, last_txn_id=0>, <Ticket(id=8964, rt_number=58518, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=31, created=2026-06-16 08:02:05, last_txn_id=0>, <Ticket(id=8973, rt_number=58527, queue=Incidents, subject=cassandra.internal.ogtip.com raid/jbod controller battery, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:38:04, last_txn_id=0>, <Ticket(id=8983, rt_number=58537, queue=Incidents, subject=Failed sending HTTP2 data on sybil when using git clone on github repo, ticket_status=closed, client=OGT, priority=41, created=2026-06-18 10:40:25, last_txn_id=0>, <Ticket(id=8938, rt_number=58492, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=1, created=2026-06-12 08:20:59, last_txn_id=0>, <Ticket(id=8984, rt_number=58538, queue=Incidents, subject=strlb-gs2-p1l01/2.sucden.co.uk root volume usage , ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 11:30:14, last_txn_id=0>, <Ticket(id=8946, rt_number=58500, queue=Incidents, subject=CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-06-12 17:06:43, last_txn_id=0>, <Ticket(id=8974, rt_number=58528, queue=Incidents, subject=ipa-m3.private.ipa.ie unmerged config, ticket_status=closed, client=Lantech, priority=21, created=2026-06-17 10:24:31, last_txn_id=0>, <Ticket(id=8966, rt_number=58520, queue=Incidents, subject=gcukscheddbdev.globecastne.com license check, ticket_status=resolved, client=Globecast, priority=52, created=2026-06-16 09:43:45, last_txn_id=0>]

Client updates report (Incidents)

15 Jun - 19 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 20:23:20.683215	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683264	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683275	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683282	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683288	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683294	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683299	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683304	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683310	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683315	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683325	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683332	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683337	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683342	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683347	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683352	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683357	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683362	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683367	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683372	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683377	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683382	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683387	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683392	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683397	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683402	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683408	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683413	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683419	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683424	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683430	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683435	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683440	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683446	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683451	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683457	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683462	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683468	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683473	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683478	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683484	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683490	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683496	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683501	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683506	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683512	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683517	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683523	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683530	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683537	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683542	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683548	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683553	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683559	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683565	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683570	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683576	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683581	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683587	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683593	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683598	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683604	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683610	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683615	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683621	xxx	./services/model.py:838
DEBUG	2026-07-06 20:23:20.683627	xxx	./services/model.py:838
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