Client updates report (Incidents)

15 Jun

RT	Client	Replies missed	Subject
58501	Sucden		Urgent LUKS Code Required
58503	Internal		Check for Security Notices and System Updates
58439	Rotastat	13 Jun	Server Connection
58508	Internal		FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets
58511	Globecast		gcuksched*.globecastne.com proxy not working
58514	AskBio		CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com
58450	Internal		Server with excess backups and no quota
58465	OGT	14 Jun	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58512	AskBio		“relay not permitted”
58115	OGT		Linux vulnerability: Copy fail (CVE-2026-31431)
58494	Internal		CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal
58492	Sucden		WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk
58500	AskBio		CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	15.910 msec
System CPU time	3.956 msec
Total CPU time	19.866 msec
Elapsed time	39.831 msec
Context switches	21 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-15&start=2026-06-15
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-15'
'start'	'2026-06-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 15), 'end': datetime.date(2026, 6, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-15&start=2026-06-15' [GET]>
tickets	[<Ticket(id=8947, rt_number=58501, queue=Incidents, subject=Urgent LUKS Code Required, ticket_status=closed, client=Sucden, priority=61, created=2026-06-13 17:15:03, last_txn_id=0>, <Ticket(id=8949, rt_number=58503, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 00:00:05, last_txn_id=0>, <Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8954, rt_number=58508, queue=Incidents, subject=FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 11:08:35, last_txn_id=0>, <Ticket(id=8957, rt_number=58511, queue=Incidents, subject=gcuksched*.globecastne.com proxy not working, ticket_status=closed, client=Globecast, priority=31, created=2026-06-15 15:54:50, last_txn_id=0>, <Ticket(id=8960, rt_number=58514, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-06-15 18:11:24, last_txn_id=0>, <Ticket(id=8864, rt_number=58450, queue=Incidents, subject=Server with excess backups and no quota, ticket_status=resolved, client=Internal, priority=53, created=2026-06-08 09:35:05, last_txn_id=0>, <Ticket(id=8879, rt_number=58465, queue=Incidents, subject=WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-06-09 14:37:23, last_txn_id=2514233>, <Ticket(id=8958, rt_number=58512, queue=Incidents, subject=“relay not permitted”, ticket_status=closed, client=AskBio, priority=51, created=2026-06-15 16:09:36, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=8940, rt_number=58494, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2026-06-12 08:44:29, last_txn_id=0>, <Ticket(id=8938, rt_number=58492, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=1, created=2026-06-12 08:20:59, last_txn_id=0>, <Ticket(id=8946, rt_number=58500, queue=Incidents, subject=CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-06-12 17:06:43, last_txn_id=0>]

Client updates report (Incidents)

15 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 00:04:46.683545	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683597	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683606	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683614	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683620	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683626	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683631	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683636	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683641	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683646	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683651	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683656	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683661	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683666	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683672	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683677	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683682	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683687	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683692	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683698	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683703	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683708	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683713	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683718	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683723	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683728	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683732	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683737	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683742	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683747	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683753	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683758	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683763	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683768	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683773	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683782	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683789	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683794	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683799	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683804	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683809	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683815	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683819	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683825	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683830	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683835	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683840	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683844	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683849	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683854	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683859	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683864	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683868	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683874	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683878	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683883	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683888	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683893	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683898	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683903	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683908	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683913	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683918	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683923	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683928	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683933	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683938	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683943	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683948	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683953	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683958	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683963	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683968	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683972	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683977	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683982	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683987	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683992	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.683997	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684002	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684007	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684011	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684016	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684021	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684026	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684031	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684036	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684041	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684045	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684050	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684054	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684059	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684063	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684068	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684073	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684078	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684083	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684088	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684092	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684097	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684102	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684111	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684116	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684121	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684126	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684131	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684136	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684141	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684146	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684152	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684156	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684161	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684166	xxx	./services/model.py:838
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DEBUG	2026-07-07 00:04:46.684175	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684180	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684185	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684190	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684194	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684199	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684204	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684209	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684214	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684219	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684223	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684228	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684233	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684237	xxx	./services/model.py:838
DEBUG	2026-07-07 00:04:46.684242	xxx	./services/model.py:838