Client updates report (Incidents)

10 Jun

RT	Client	Subject
58439	Rotastat	Server Connection
58468	AskBio	/ade mount unavailable
58441	OGT	CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com
58466	Internal	Check for Security Notices and System Updates
58469	TCV	TCV-CRM PHP Version
58481	Crystal Units	Fw: Invoice email copy - not sending email
58450	Internal	Server with excess backups and no quota
58465	OGT	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58472	Internal	Service failed on Thames: restic-forget
58115	OGT	Linux vulnerability: Copy fail (CVE-2026-31431)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.560 msec
System CPU time	1.149 msec
Total CPU time	20.709 msec
Elapsed time	49.038 msec
Context switches	21 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-10&start=2026-06-10
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-10'
'start'	'2026-06-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 10), 'end': datetime.date(2026, 6, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-10&start=2026-06-10' [GET]>
tickets	[<Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8914, rt_number=58468, queue=Incidents, subject=/ade mount unavailable, ticket_status=closed, client=AskBio, priority=71, created=2026-06-10 05:04:01, last_txn_id=0>, <Ticket(id=8855, rt_number=58441, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=22, created=2026-06-04 15:15:13, last_txn_id=0>, <Ticket(id=8912, rt_number=58466, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-10 00:00:04, last_txn_id=0>, <Ticket(id=8915, rt_number=58469, queue=Incidents, subject=TCV-CRM PHP Version, ticket_status=closed, client=TCV, priority=41, created=2026-06-10 08:57:00, last_txn_id=0>, <Ticket(id=8927, rt_number=58481, queue=Incidents, subject=Fw: Invoice email copy - not sending email, ticket_status=closed, client=Crystal Units, priority=71, created=2026-06-10 14:03:35, last_txn_id=2513288>, <Ticket(id=8864, rt_number=58450, queue=Incidents, subject=Server with excess backups and no quota, ticket_status=resolved, client=Internal, priority=53, created=2026-06-08 09:35:05, last_txn_id=0>, <Ticket(id=8879, rt_number=58465, queue=Incidents, subject=WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-06-09 14:37:23, last_txn_id=2514233>, <Ticket(id=8918, rt_number=58472, queue=Incidents, subject=Service failed on Thames: restic-forget, ticket_status=closed, client=Internal, priority=41, created=2026-06-10 09:11:54, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>]

Client updates report (Incidents)

10 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 01:06:07.660853	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660892	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660902	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660908	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660914	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660919	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660924	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660929	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660934	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660938	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660943	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660948	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660952	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660956	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660961	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660965	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660970	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660975	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660980	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660984	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660988	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660993	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.660997	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661002	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661006	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661011	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661015	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661020	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661025	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661030	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661034	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661038	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661043	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661047	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661052	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661056	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661060	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661065	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661070	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661074	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661079	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661083	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661088	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661093	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661098	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661103	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661108	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661112	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661117	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661122	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661126	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661130	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661134	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661139	xxx	./services/model.py:838
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DEBUG	2026-07-07 01:06:07.661148	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661153	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661157	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661162	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661166	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661170	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661175	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661179	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661196	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661201	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661206	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661210	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661214	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661219	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661223	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661228	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661233	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661237	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661242	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661247	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661260	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661267	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661285	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661290	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661295	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661299	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661304	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661309	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661314	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661318	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661323	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661328	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661332	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661336	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661341	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661345	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661350	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661354	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661359	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661363	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661368	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661373	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661377	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661381	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661386	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661390	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661394	xxx	./services/model.py:838
DEBUG	2026-07-07 01:06:07.661398	xxx	./services/model.py:838