Client updates report (Incidents)

05 Jun

RT	Client	Subject
58439	Rotastat	Server Connection
58442	Internal	Check for Security Notices and System Updates
58441	OGT	CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com
58433	BD Group	CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal
58444	Reigate College	rc-mss.reigate.ac.uk volume expansion
58446	Troika	CRITICAL: System Health: Systemd State on tricky.troika.lan
58412	OGT	rodney: /srv/department and /srv/projects filling up
58115	OGT	Linux vulnerability: Copy fail (CVE-2026-31431)
58437	AskBio	Pyenv issue

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.233 msec
System CPU time	0.000 msec
Total CPU time	21.233 msec
Elapsed time	48.592 msec
Context switches	17 voluntary, 37 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-05&start=2026-06-05
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-05'
'start'	'2026-06-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 5), 'end': datetime.date(2026, 6, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-05&start=2026-06-05' [GET]>
tickets	[<Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8856, rt_number=58442, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-05 00:00:02, last_txn_id=0>, <Ticket(id=8855, rt_number=58441, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=22, created=2026-06-04 15:15:13, last_txn_id=0>, <Ticket(id=8847, rt_number=58433, queue=Incidents, subject=CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=52, created=2026-06-04 09:51:31, last_txn_id=0>, <Ticket(id=8858, rt_number=58444, queue=Incidents, subject=rc-mss.reigate.ac.uk volume expansion, ticket_status=closed, client=Reigate College, priority=41, created=2026-06-05 09:09:41, last_txn_id=0>, <Ticket(id=8860, rt_number=58446, queue=Incidents, subject=CRITICAL: System Health: Systemd State on tricky.troika.lan, ticket_status=closed, client=Troika, priority=41, created=2026-06-05 14:45:02, last_txn_id=0>, <Ticket(id=8826, rt_number=58412, queue=Incidents, subject=rodney: /srv/department and /srv/projects filling up, ticket_status=closed, client=OGT, priority=42, created=2026-06-02 13:08:28, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=8851, rt_number=58437, queue=Incidents, subject=Pyenv issue, ticket_status=closed, client=AskBio, priority=62, created=2026-06-04 13:31:53, last_txn_id=0>]

Client updates report (Incidents)

05 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 01:58:02.617628	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617673	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617684	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617692	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617699	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617707	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617712	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617718	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617724	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617730	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617736	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617742	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617747	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617753	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617759	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617764	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617771	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617777	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617782	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617787	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617792	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617798	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617803	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617808	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617814	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617819	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617825	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617830	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617835	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617840	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617846	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617851	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617856	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617861	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617867	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617872	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617877	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617882	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617887	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617892	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617898	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617904	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617909	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617915	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617920	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617927	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617934	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617940	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617946	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617951	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617957	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617963	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617968	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617974	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617979	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617984	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617989	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.617994	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618000	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618006	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618011	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618016	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618022	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618027	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618033	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618039	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618044	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618050	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618055	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618061	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618067	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618072	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618078	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618084	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618090	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618096	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618102	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618108	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618114	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618119	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618125	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618131	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618136	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618141	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618147	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618154	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618160	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618165	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618170	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618176	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618182	xxx	./services/model.py:838
DEBUG	2026-07-07 01:58:02.618188	xxx	./services/model.py:838