Client updates report (Incidents)

04 Jun

RT	Client	Subject
58439	Rotastat	Server Connection
58422	Novadata	WARNING: NRPE Disk: All Disks on arcturus.novadata.internal
58431	Internal	Check for Security Notices and System Updates
58434	Internal	Icinga timeouts
58430	Reigate College	rc-mss.reigate.ac.uk root volume expansion
58432	OGT	CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com
58441	OGT	CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com
58433	BD Group	CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal
58412	OGT	rodney: /srv/department and /srv/projects filling up
58115	OGT	Linux vulnerability: Copy fail (CVE-2026-31431)
58429	AskBio	Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM
58437	AskBio	Pyenv issue

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	17.030 msec
System CPU time	0.000 msec
Total CPU time	17.030 msec
Elapsed time	33.588 msec
Context switches	13 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-04&start=2026-06-04
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-04'
'start'	'2026-06-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 6, 4), 'end': datetime.date(2026, 6, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-06-04&start=2026-06-04' [GET]>
tickets	[<Ticket(id=8853, rt_number=58439, queue=Incidents, subject=Server Connection, ticket_status=resolved, client=Rotastat, priority=44, created=2026-06-04 14:36:09, last_txn_id=0>, <Ticket(id=8836, rt_number=58422, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on arcturus.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2026-06-03 08:54:56, last_txn_id=0>, <Ticket(id=8845, rt_number=58431, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-06-04 00:00:05, last_txn_id=0>, <Ticket(id=8848, rt_number=58434, queue=Incidents, subject=Icinga timeouts, ticket_status=closed, client=Internal, priority=71, created=2026-06-04 13:16:40, last_txn_id=0>, <Ticket(id=8844, rt_number=58430, queue=Incidents, subject=rc-mss.reigate.ac.uk root volume expansion, ticket_status=closed, client=Reigate College, priority=1, created=2026-06-03 21:02:56, last_txn_id=0>, <Ticket(id=8846, rt_number=58432, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-06-04 08:58:00, last_txn_id=0>, <Ticket(id=8855, rt_number=58441, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=22, created=2026-06-04 15:15:13, last_txn_id=0>, <Ticket(id=8847, rt_number=58433, queue=Incidents, subject=CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=52, created=2026-06-04 09:51:31, last_txn_id=0>, <Ticket(id=8826, rt_number=58412, queue=Incidents, subject=rodney: /srv/department and /srv/projects filling up, ticket_status=closed, client=OGT, priority=42, created=2026-06-02 13:08:28, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=8843, rt_number=58429, queue=Incidents, subject=Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM, ticket_status=closed, client=AskBio, priority=71, created=2026-06-03 15:30:03, last_txn_id=0>, <Ticket(id=8851, rt_number=58437, queue=Incidents, subject=Pyenv issue, ticket_status=closed, client=AskBio, priority=62, created=2026-06-04 13:31:53, last_txn_id=0>]

Client updates report (Incidents)

04 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 01:57:36.887113	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887156	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887166	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887173	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887179	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887184	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887190	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887195	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887201	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887205	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887211	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887216	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887220	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887226	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887230	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887235	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887240	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887245	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887250	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887254	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887259	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887264	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887269	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887275	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887280	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887286	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887291	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887296	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887301	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887306	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887311	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887316	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887321	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887326	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887331	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887337	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887342	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887347	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887352	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887357	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887362	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887367	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887372	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887378	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887383	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887388	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887393	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887399	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887404	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887409	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887414	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887420	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887425	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887431	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887437	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887442	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887448	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887453	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887459	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887465	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887470	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887475	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887480	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887486	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887491	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887497	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887536	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887544	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887549	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887555	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887560	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887565	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887571	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887576	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887581	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887587	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887594	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887600	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887606	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887611	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887616	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887622	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887627	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887633	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887638	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887643	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887649	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887654	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887659	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887665	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887671	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887676	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887681	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887687	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887692	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887698	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887704	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887709	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887714	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887720	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887725	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887731	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887736	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887742	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887747	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:36.887752	xxx	./services/model.py:838