Client updates report (Incidents)

25 May - 29 May

RT	Client	Replies missed	Subject
58348	OGT		WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
58337	Internal		Check for Security Notices and System Updates
58335	OGT		rodney.internal.ogtip.com volume usage /srv/department
58338	Internal		nene1/2.ipa.tigr.uk unmerged config
58317	OGT	25 May	manuel.internal.ogtip.com restic issues
58330	OGT		manuel.internal.ogtip.com backup repo check failed (/srv/projects)
58343	Internal		Check for Security Notices and System Updates
58344	AskBio		edb-coll.askbio.com backup failure
58349	Advensys		CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
58333	Internal		[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt
58346	Sucden		equistar03/04 megastar03/04 NTP offset
58325	Internal		Check for Security Notices and System Updates
58334	Internal		Check for Security Notices and System Updates
58286	Lantech		Storage utilisation warning: / on ipa-m3.private.ipa.ie
58329	AskBio		backups issue
58115	OGT		Linux vulnerability: Copy fail (CVE-2026-31431)
58350	Lantech		ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	27.339 msec
System CPU time	0.083 msec
Total CPU time	27.422 msec
Elapsed time	55.103 msec
Context switches	32 voluntary, 64 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-29&start=2026-05-25
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-29'
'start'	'2026-05-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 5, 25), 'end': datetime.date(2026, 5, 29)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-05-29&start=2026-05-25' [GET]>
tickets	[<Ticket(id=8762, rt_number=58348, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-29 12:49:04, last_txn_id=0>, <Ticket(id=8751, rt_number=58337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-28 00:00:03, last_txn_id=0>, <Ticket(id=8749, rt_number=58335, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/department, ticket_status=closed, client=OGT, priority=51, created=2026-05-27 14:16:43, last_txn_id=0>, <Ticket(id=8752, rt_number=58338, queue=Incidents, subject=nene1/2.ipa.tigr.uk unmerged config, ticket_status=closed, client=Internal, priority=41, created=2026-05-28 08:23:16, last_txn_id=0>, <Ticket(id=8731, rt_number=58317, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2026-05-22 08:15:11, last_txn_id=0>, <Ticket(id=8744, rt_number=58330, queue=Incidents, subject=manuel.internal.ogtip.com backup repo check failed (/srv/projects), ticket_status=closed, client=OGT, priority=51, created=2026-05-26 08:25:34, last_txn_id=0>, <Ticket(id=8757, rt_number=58343, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-29 00:00:03, last_txn_id=0>, <Ticket(id=8758, rt_number=58344, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-05-29 08:43:17, last_txn_id=0>, <Ticket(id=8763, rt_number=58349, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=51, created=2026-05-29 14:20:16, last_txn_id=0>, <Ticket(id=8747, rt_number=58333, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt, ticket_status=closed, client=Internal, priority=51, created=2026-05-26 16:21:07, last_txn_id=0>, <Ticket(id=8760, rt_number=58346, queue=Incidents, subject=equistar03/04 megastar03/04 NTP offset, ticket_status=closed, client=Sucden, priority=71, created=2026-05-29 10:49:47, last_txn_id=0>, <Ticket(id=8739, rt_number=58325, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-25 00:00:06, last_txn_id=0>, <Ticket(id=8748, rt_number=58334, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-27 00:00:03, last_txn_id=0>, <Ticket(id=8668, rt_number=58286, queue=Incidents, subject=Storage utilisation warning: / on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-05-19 11:04:21, last_txn_id=2507477>, <Ticket(id=8743, rt_number=58329, queue=Incidents, subject=backups issue, ticket_status=closed, client=AskBio, priority=51, created=2026-05-26 08:16:14, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=8764, rt_number=58350, queue=Incidents, subject=ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts, ticket_status=closed, client=Lantech, priority=21, created=2026-05-29 15:28:06, last_txn_id=0>]

Client updates report (Incidents)

25 May - 29 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 21:29:53.417272	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417323	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417334	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417341	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417349	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417356	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417371	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417377	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417384	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417390	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417396	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417402	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417408	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417414	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417421	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417427	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417433	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417440	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417446	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417451	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417457	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417462	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417467	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417472	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417478	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417483	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417488	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417493	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417498	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417504	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417509	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417514	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417519	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417524	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417529	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417535	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417540	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417545	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417551	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417556	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417562	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417568	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417575	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417581	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417588	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417593	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417598	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417603	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417609	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417614	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417619	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417624	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417629	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417634	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417639	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417644	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417649	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417654	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417659	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417664	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417669	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417674	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417679	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417684	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417689	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417695	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417699	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417704	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417711	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417716	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417721	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417726	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417731	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417737	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417741	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417747	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417752	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417803	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417809	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417815	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417820	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417825	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417830	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417884	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417892	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417897	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417903	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417908	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417913	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417921	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417926	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417932	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417937	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417943	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417961	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417968	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417973	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417978	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417983	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417988	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417993	xxx	./services/model.py:838
DEBUG	2026-07-06 21:29:53.417998	xxx	./services/model.py:838