Client updates report (Incidents)

27 Apr - 29 May

RT	Client	Replies missed	Subject
58348	OGT		WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
58337	Internal		Check for Security Notices and System Updates
58226	Internal		Check for Security Notices and System Updates
58244	TCV		web4/mis.tcv.org.uk /boot volume filling up
58335	OGT		rodney.internal.ogtip.com volume usage /srv/department
58338	Internal		nene1/2.ipa.tigr.uk unmerged config
58220	Internal		icinga error
58082	Midnight Hax		woodlands.midnighthax.com high storage volume usage /home
58169	Crystal Units		crylonlis2024.crystal.local backups to thames duration
58070	Internal		Check for Security Notices and System Updates
58166	Internal		Check for Security Notices and System Updates
58064	OGT	01 May, 06 May	rodney.internal.ogtip.com volume usage /srv/ngs
58317	OGT	25 May	manuel.internal.ogtip.com restic issues
58308	Geograph		geograph/prod node not ready
58081	Internal		Check for Security Notices and System Updates
57944	AskBio	25 Apr, 28 Apr	ZFS pool data fragmentation on talisker.synpromics.com
58113	Novadata	01 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58172	Crystal Units		Fw: can't connect lisec server
58071	Midnight Hax		CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com
58305	Internal		Check for Security Notices and System Updates
58191	DLS Plastics		DOWN: dls-zimbra2.dlsmedical.internal
58307	Cirencester College		ccolive.cirencester.local stars HTTP/HTTPS timeouts
58291	AskBio		CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com
58315	Internal		Check for Security Notices and System Updates
58330	OGT		manuel.internal.ogtip.com backup repo check failed (/srv/projects)
58089	Internal		Check for Security Notices and System Updates
58214	Midnight Hax		fw.midnighthax.com volume usage /boot
58015	Tangram		[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring
58136	Internal		Check for Security Notices and System Updates
58219	Internal		Check for Security Notices and System Updates
58083	Lantech	01 May	ipa-m3.private.ipa.ie root storage volume usage
58269	Internal		Check for Security Notices and System Updates
58292	Internal		DOWN: trent.tiger-computing.co.uk
58134	Internal		Green monitoring check showing as a problem in Icinga
58132	Sucden	04 May, 08 May	Linux kernel security update (CVE-2026-31431)
58192	Internal		Check for Security Notices and System Updates
58213	OGT		CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com
58224	AskBio		Cristina
58117	Reigate College	01 May, 14 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58093	AskBio		Linux vulnerability: Copy fail (CVE-2026-31431)
58293	OGT		mickey/granddad.internal.ogtip.com configuration failure
58247	Internal		Check for Security Notices and System Updates
58343	Internal		Check for Security Notices and System Updates
58344	AskBio		edb-coll.askbio.com backup failure
58225	AskBio		rtp-promptdv-01 is down
58072	Koinex		DOWN: koinexserver.home
58349	Advensys		CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
58270	Troika		tron.troika.lan volume usage /mnt/pve/troika_vm_v2
58059	NFW		DOWN: nfwgs2.nfw.internal
58193	Internal		dirtyfrag exploit
58095	Azura	01 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58282	OGT		Restart Docker service on Basil
58251	OGT		basil.internal.ogtip.com volume usage /data
58290	Internal		Check for Security Notices and System Updates
58150	AskBio		login to RTP server
58085	AskBio		talisker.synpromics.com root / volume usage
58096	BD Group	04 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58146	Internal		Check for Security Notices and System Updates
58019	Top To Toe		Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58022	Internal		Check for Security Notices and System Updates
58020	Sucden		equistar03/04 megastar03/04 NTP Timeouts
58111	Midnight Hax	04 May	Linux vulnerability: Copy fail (CVE-2026-31431)
57962	Cirencester College		ccolive.cirencester.local storage volume usage /var
58217	OGT		DOWN: damien.internal.ogtip.com
58284	Internal		Check for Security Notices and System Updates
58205	AskBio		Storage alert: /home on talisker.synpromics.com
58278	AskBio		/tmp cleanup script errors on talisker
58271	NFW		nfwgs2.nfw.internal volume usage /home
58075	Gravytrain		CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
58060	Global Brands		Printer issue
58153	Gravytrain		prod.gt1.grvytrn.co.uk certbot renew failure
58086	Internal		[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud
58321	NFW		DOWN: nfwgs2.nfw.internal
58100	Econic Bio		Linux vulnerability: Copy fail (CVE-2026-31431)
58154	Globecast		gcukscheddbdev and gcukscheddb01 insights client failure
58124	TCV	01 May, 11 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58229	Tangram		CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
58333	Internal		[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt
58273	OGT	19 May	Run updates failure on blaney.internal.ogtip.com
58346	Sucden		equistar03/04 megastar03/04 NTP offset
58257	OGT		blaney.internal.ogtip.com tomcat cron failure
58230	AskBio		Backup failure on macleod.synpromics.com
58228	Gravytrain	18 May	Certbot failed on app.prod.qs1.grvytrn.co.uk
58325	Internal		Check for Security Notices and System Updates
58285	Troika		Unmerged config file on tron.troika.lan
58296	Internal		WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
58334	Internal		Check for Security Notices and System Updates
58181	Internal		Websites down on wey.tiger-computing.co.uk
58187	BD Group		eFiling: File Access Error
58197	TCV		web4.tcv.org.uk HTTP/S checks timing out
58104	Globecast	01 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58140	Midnight Hax	04 May	CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com
58286	Lantech		Storage utilisation warning: / on ipa-m3.private.ipa.ie
58127	Trident Honda	01 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58179	Internal		Check for Security Notices and System Updates
58024	Tangram		tangram/prod pods in non ready state
58167	Crystal Units		Backy2 cleanup failed on crylonlis001.crystal.local
58180	Crystal Units		backy2 cleanup failure \| invalid database
58160	Sucden		strlb-gs2-p1l02.sucden.co.uk failing configuration
58255	Lantech		ClamAV warnings this morning (15/05/2026)
58076	AskBio		exim4 not starting on coll,jura
58155	Quickline	06 May	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58107	ITC Compliance	01 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58141	Sucden		DOWN: patrs-gs2-p1l01.sucden.co.uk
58198	NFW		CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal
58161	Crystal Units		FW:
58275	TCV		Storage alert: /var on web4.tcv.org.uk
58091	Internal	04 May, 12 May	CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58287	Crystal Units		Storage utilisation warning: /backup on crylonlis2024.crystal.local
58171	Sucden	07 May	Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%
58109	Koinex		Linux vulnerability: Copy fail (CVE-2026-31431)
58212	Internal		Check for Security Notices and System Updates
58276	OGT		Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
58006	AskBio		Darkmatter ssh oddity
58144	Sucden	04 May	CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk
58078	TCV		RT autoreply issues
58110	Lantech	01 May, 09 May, 15 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58157	Crystal Units	06 May	crylonlis2024.crystal.local insights client failure
58329	AskBio		backups issue
58115	OGT	01 May, 15 May, 23 May	Linux vulnerability: Copy fail (CVE-2026-31431)
58350	Lantech		ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	127.347 msec
System CPU time	7.453 msec
Total CPU time	134.800 msec
Elapsed time	160.799 msec
Context switches	218 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-29&start=2026-04-27
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-29'
'start'	'2026-04-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 4, 27), 'end': datetime.date(2026, 5, 29)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-05-29&start=2026-04-27' [GET]>
tickets	[<Ticket(id=8762, rt_number=58348, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-29 12:49:04, last_txn_id=0>, <Ticket(id=8751, rt_number=58337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-28 00:00:03, last_txn_id=0>, <Ticket(id=8608, rt_number=58226, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-13 00:00:03, last_txn_id=0>, <Ticket(id=8626, rt_number=58244, queue=Incidents, subject=web4/mis.tcv.org.uk /boot volume filling up, ticket_status=closed, client=TCV, priority=51, created=2026-05-14 12:08:20, last_txn_id=0>, <Ticket(id=8749, rt_number=58335, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/department, ticket_status=closed, client=OGT, priority=51, created=2026-05-27 14:16:43, last_txn_id=0>, <Ticket(id=8752, rt_number=58338, queue=Incidents, subject=nene1/2.ipa.tigr.uk unmerged config, ticket_status=closed, client=Internal, priority=41, created=2026-05-28 08:23:16, last_txn_id=0>, <Ticket(id=8602, rt_number=58220, queue=Incidents, subject=icinga error, ticket_status=closed, client=Internal, priority=61, created=2026-05-12 08:04:05, last_txn_id=0>, <Ticket(id=8432, rt_number=58082, queue=Incidents, subject=woodlands.midnighthax.com high storage volume usage /home, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-29 08:15:29, last_txn_id=0>, <Ticket(id=8551, rt_number=58169, queue=Incidents, subject=crylonlis2024.crystal.local backups to thames duration, ticket_status=closed, client=Crystal Units, priority=81, created=2026-05-06 08:13:43, last_txn_id=0>, <Ticket(id=8420, rt_number=58070, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-28 00:00:05, last_txn_id=0>, <Ticket(id=8548, rt_number=58166, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-06 00:00:03, last_txn_id=0>, <Ticket(id=8414, rt_number=58064, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/ngs, ticket_status=closed, client=OGT, priority=43, created=2026-04-27 14:42:56, last_txn_id=0>, <Ticket(id=8731, rt_number=58317, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2026-05-22 08:15:11, last_txn_id=0>, <Ticket(id=8722, rt_number=58308, queue=Incidents, subject=geograph/prod node not ready, ticket_status=closed, client=Geograph, priority=51, created=2026-05-21 10:21:28, last_txn_id=0>, <Ticket(id=8431, rt_number=58081, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-29 00:00:04, last_txn_id=0>, <Ticket(id=8326, rt_number=57944, queue=Incidents, subject=ZFS pool data fragmentation on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2026-04-16 10:20:00, last_txn_id=2484184>, <Ticket(id=8463, rt_number=58113, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Novadata, priority=72, created=2026-04-30 10:01:45, last_txn_id=0>, <Ticket(id=8554, rt_number=58172, queue=Incidents, subject=Fw: can't connect lisec server, ticket_status=closed, client=Crystal Units, priority=81, created=2026-05-06 15:10:47, last_txn_id=2495647>, <Ticket(id=8421, rt_number=58071, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-04-28 08:05:26, last_txn_id=0>, <Ticket(id=8719, rt_number=58305, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-21 00:00:03, last_txn_id=0>, <Ticket(id=8573, rt_number=58191, queue=Incidents, subject=DOWN: dls-zimbra2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=1, created=2026-05-07 17:46:00, last_txn_id=0>, <Ticket(id=8721, rt_number=58307, queue=Incidents, subject=ccolive.cirencester.local stars HTTP/HTTPS timeouts, ticket_status=closed, client=Cirencester College, priority=61, created=2026-05-21 09:18:45, last_txn_id=0>, <Ticket(id=8673, rt_number=58291, queue=Incidents, subject=CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-05-20 02:28:24, last_txn_id=0>, <Ticket(id=8729, rt_number=58315, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-22 00:00:03, last_txn_id=0>, <Ticket(id=8744, rt_number=58330, queue=Incidents, subject=manuel.internal.ogtip.com backup repo check failed (/srv/projects), ticket_status=closed, client=OGT, priority=51, created=2026-05-26 08:25:34, last_txn_id=0>, <Ticket(id=8439, rt_number=58089, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-30 00:00:03, last_txn_id=0>, <Ticket(id=8596, rt_number=58214, queue=Incidents, subject=fw.midnighthax.com volume usage /boot, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-05-11 08:37:37, last_txn_id=0>, <Ticket(id=8397, rt_number=58015, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactHalted in tcl-monitoring, ticket_status=closed, client=Tangram, priority=41, created=2026-04-24 15:42:36, last_txn_id=0>, <Ticket(id=8518, rt_number=58136, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-01 00:00:04, last_txn_id=0>, <Ticket(id=8601, rt_number=58219, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-12 00:00:05, last_txn_id=0>, <Ticket(id=8433, rt_number=58083, queue=Incidents, subject=ipa-m3.private.ipa.ie root storage volume usage, ticket_status=closed, client=Lantech, priority=22, created=2026-04-29 09:59:45, last_txn_id=0>, <Ticket(id=8651, rt_number=58269, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-18 00:00:05, last_txn_id=0>, <Ticket(id=8674, rt_number=58292, queue=Incidents, subject=DOWN: trent.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-05-20 02:35:34, last_txn_id=0>, <Ticket(id=8484, rt_number=58134, queue=Incidents, subject=Green monitoring check showing as a problem in Icinga, ticket_status=closed, client=Internal, priority=41, created=2026-04-30 12:18:55, last_txn_id=0>, <Ticket(id=8482, rt_number=58132, queue=Incidents, subject=Linux kernel security update (CVE-2026-31431), ticket_status=closed, client=Sucden, priority=93, created=2026-04-30 11:27:34, last_txn_id=2491796>, <Ticket(id=8574, rt_number=58192, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-08 00:00:03, last_txn_id=0>, <Ticket(id=8595, rt_number=58213, queue=Incidents, subject=CRITICAL: System Health: Log Rotation on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=32, created=2026-05-11 08:31:39, last_txn_id=0>, <Ticket(id=8606, rt_number=58224, queue=Incidents, subject=Cristina, ticket_status=closed, client=AskBio, priority=71, created=2026-05-12 16:49:03, last_txn_id=0>, <Ticket(id=8467, rt_number=58117, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Reigate College, priority=74, created=2026-04-30 10:03:37, last_txn_id=0>, <Ticket(id=8443, rt_number=58093, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=AskBio, priority=91, created=2026-04-30 09:53:11, last_txn_id=2492662>, <Ticket(id=8675, rt_number=58293, queue=Incidents, subject=mickey/granddad.internal.ogtip.com configuration failure, ticket_status=closed, client=OGT, priority=41, created=2026-05-20 08:14:07, last_txn_id=0>, <Ticket(id=8629, rt_number=58247, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-15 00:00:03, last_txn_id=0>, <Ticket(id=8757, rt_number=58343, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-29 00:00:03, last_txn_id=0>, <Ticket(id=8758, rt_number=58344, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-05-29 08:43:17, last_txn_id=0>, <Ticket(id=8607, rt_number=58225, queue=Incidents, subject=rtp-promptdv-01 is down, ticket_status=closed, client=AskBio, priority=81, created=2026-05-12 23:12:41, last_txn_id=0>, <Ticket(id=8422, rt_number=58072, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=51, created=2026-04-28 08:35:05, last_txn_id=0>, <Ticket(id=8763, rt_number=58349, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=51, created=2026-05-29 14:20:16, last_txn_id=0>, <Ticket(id=8652, rt_number=58270, queue=Incidents, subject=tron.troika.lan volume usage /mnt/pve/troika_vm_v2, ticket_status=closed, client=Troika, priority=41, created=2026-05-18 08:28:41, last_txn_id=0>, <Ticket(id=8409, rt_number=58059, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=50, created=2026-04-27 12:30:09, last_txn_id=0>, <Ticket(id=8575, rt_number=58193, queue=Incidents, subject=dirtyfrag exploit, ticket_status=closed, client=Internal, priority=62, created=2026-05-08 08:13:39, last_txn_id=0>, <Ticket(id=8445, rt_number=58095, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Azura, priority=72, created=2026-04-30 09:54:42, last_txn_id=0>, <Ticket(id=8664, rt_number=58282, queue=Incidents, subject=Restart Docker service on Basil, ticket_status=closed, client=OGT, priority=51, created=2026-05-18 16:17:16, last_txn_id=0>, <Ticket(id=8633, rt_number=58251, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-05-15 08:19:58, last_txn_id=0>, <Ticket(id=8672, rt_number=58290, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 00:00:03, last_txn_id=0>, <Ticket(id=8532, rt_number=58150, queue=Incidents, subject=login to RTP server, ticket_status=closed, client=AskBio, priority=72, created=2026-05-04 10:26:50, last_txn_id=2493993>, <Ticket(id=8435, rt_number=58085, queue=Incidents, subject=talisker.synpromics.com root / volume usage , ticket_status=closed, client=AskBio, priority=61, created=2026-04-29 11:44:51, last_txn_id=0>, <Ticket(id=8446, rt_number=58096, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=BD Group, priority=92, created=2026-04-30 09:55:06, last_txn_id=0>, <Ticket(id=8528, rt_number=58146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-04 00:00:05, last_txn_id=0>, <Ticket(id=8401, rt_number=58019, queue=Incidents, subject=Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received)), ticket_status=closed, client=Top To Toe, priority=52, created=2026-04-26 02:27:18, last_txn_id=0>, <Ticket(id=8404, rt_number=58022, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-27 00:00:04, last_txn_id=0>, <Ticket(id=8402, rt_number=58020, queue=Incidents, subject=equistar03/04 megastar03/04 NTP Timeouts, ticket_status=closed, client=Sucden, priority=71, created=2026-04-26 11:19:06, last_txn_id=0>, <Ticket(id=8461, rt_number=58111, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Midnight Hax, priority=72, created=2026-04-30 10:01:06, last_txn_id=0>, <Ticket(id=8344, rt_number=57962, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /var, ticket_status=closed, client=Cirencester College, priority=52, created=2026-04-20 08:54:16, last_txn_id=0>, <Ticket(id=8599, rt_number=58217, queue=Incidents, subject=DOWN: damien.internal.ogtip.com, ticket_status=closed, client=OGT, priority=31, created=2026-05-11 09:30:25, last_txn_id=0>, <Ticket(id=8666, rt_number=58284, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:05, last_txn_id=0>, <Ticket(id=8587, rt_number=58205, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=81, created=2026-05-08 14:56:05, last_txn_id=0>, <Ticket(id=8660, rt_number=58278, queue=Incidents, subject=/tmp cleanup script errors on talisker, ticket_status=closed, client=AskBio, priority=61, created=2026-05-18 10:57:23, last_txn_id=0>, <Ticket(id=8653, rt_number=58271, queue=Incidents, subject=nfwgs2.nfw.internal volume usage /home, ticket_status=closed, client=NFW, priority=51, created=2026-05-18 08:50:51, last_txn_id=0>, <Ticket(id=8425, rt_number=58075, queue=Incidents, subject=CRITICAL: HTTP: www.rightsure.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2026-04-28 09:09:20, last_txn_id=0>, <Ticket(id=8410, rt_number=58060, queue=Incidents, subject=Printer issue, ticket_status=closed, client=Global Brands, priority=51, created=2026-04-27 12:50:58, last_txn_id=0>, <Ticket(id=8535, rt_number=58153, queue=Incidents, subject=prod.gt1.grvytrn.co.uk certbot renew failure, ticket_status=closed, client=Gravytrain, priority=51, created=2026-05-05 08:18:52, last_txn_id=0>, <Ticket(id=8436, rt_number=58086, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubeJobFailed in nextcloud, ticket_status=closed, client=Internal, priority=51, created=2026-04-29 12:18:46, last_txn_id=0>, <Ticket(id=8735, rt_number=58321, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2026-05-22 14:57:50, last_txn_id=0>, <Ticket(id=8450, rt_number=58100, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Econic Bio, priority=73, created=2026-04-30 09:56:48, last_txn_id=0>, <Ticket(id=8536, rt_number=58154, queue=Incidents, subject=gcukscheddbdev and gcukscheddb01 insights client failure, ticket_status=closed, client=Globecast, priority=41, created=2026-05-05 08:21:57, last_txn_id=0>, <Ticket(id=8474, rt_number=58124, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=TCV, priority=53, created=2026-04-30 10:07:34, last_txn_id=0>, <Ticket(id=8611, rt_number=58229, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=41, created=2026-05-13 10:12:40, last_txn_id=0>, <Ticket(id=8747, rt_number=58333, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt, ticket_status=closed, client=Internal, priority=51, created=2026-05-26 16:21:07, last_txn_id=0>, <Ticket(id=8655, rt_number=58273, queue=Incidents, subject=Run updates failure on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-05-18 10:26:58, last_txn_id=0>, <Ticket(id=8760, rt_number=58346, queue=Incidents, subject=equistar03/04 megastar03/04 NTP offset, ticket_status=closed, client=Sucden, priority=71, created=2026-05-29 10:49:47, last_txn_id=0>, <Ticket(id=8639, rt_number=58257, queue=Incidents, subject=blaney.internal.ogtip.com tomcat cron failure, ticket_status=closed, client=OGT, priority=21, created=2026-05-15 14:19:31, last_txn_id=0>, <Ticket(id=8612, rt_number=58230, queue=Incidents, subject=Backup failure on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=62, created=2026-05-13 10:12:42, last_txn_id=0>, <Ticket(id=8610, rt_number=58228, queue=Incidents, subject=Certbot failed on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=22, created=2026-05-13 10:12:33, last_txn_id=0>, <Ticket(id=8739, rt_number=58325, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-25 00:00:06, last_txn_id=0>, <Ticket(id=8667, rt_number=58285, queue=Incidents, subject=Unmerged config file on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-05-19 11:00:40, last_txn_id=0>, <Ticket(id=8678, rt_number=58296, queue=Incidents, subject=WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 09:24:38, last_txn_id=0>, <Ticket(id=8748, rt_number=58334, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-27 00:00:03, last_txn_id=0>, <Ticket(id=8563, rt_number=58181, queue=Incidents, subject=Websites down on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2026-05-07 03:08:05, last_txn_id=0>, <Ticket(id=8569, rt_number=58187, queue=Incidents, subject=eFiling: File Access Error, ticket_status=closed, client=BD Group, priority=81, created=2026-05-07 14:29:06, last_txn_id=0>, <Ticket(id=8579, rt_number=58197, queue=Incidents, subject=web4.tcv.org.uk HTTP/S checks timing out, ticket_status=closed, client=TCV, priority=61, created=2026-05-08 10:37:33, last_txn_id=0>, <Ticket(id=8454, rt_number=58104, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Globecast, priority=72, created=2026-04-30 09:58:18, last_txn_id=2494530>, <Ticket(id=8522, rt_number=58140, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=51, created=2026-05-01 16:19:10, last_txn_id=0>, <Ticket(id=8668, rt_number=58286, queue=Incidents, subject=Storage utilisation warning: / on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-05-19 11:04:21, last_txn_id=2507477>, <Ticket(id=8477, rt_number=58127, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Trident Honda, priority=72, created=2026-04-30 10:08:41, last_txn_id=2495678>, <Ticket(id=8561, rt_number=58179, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-07 00:00:03, last_txn_id=0>, <Ticket(id=8406, rt_number=58024, queue=Incidents, subject=tangram/prod pods in non ready state, ticket_status=closed, client=Tangram, priority=51, created=2026-04-27 10:06:31, last_txn_id=0>, <Ticket(id=8549, rt_number=58167, queue=Incidents, subject=Backy2 cleanup failed on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-06 00:05:36, last_txn_id=0>, <Ticket(id=8562, rt_number=58180, queue=Incidents, subject=backy2 cleanup failure \| invalid database, ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-07 00:06:47, last_txn_id=0>, <Ticket(id=8542, rt_number=58160, queue=Incidents, subject=strlb-gs2-p1l02.sucden.co.uk failing configuration, ticket_status=closed, client=Sucden, priority=71, created=2026-05-05 11:12:22, last_txn_id=0>, <Ticket(id=8637, rt_number=58255, queue=Incidents, subject=ClamAV warnings this morning (15/05/2026), ticket_status=closed, client=Lantech, priority=41, created=2026-05-15 10:42:49, last_txn_id=0>, <Ticket(id=8426, rt_number=58076, queue=Incidents, subject=exim4 not starting on coll,jura, ticket_status=closed, client=AskBio, priority=81, created=2026-04-28 12:36:24, last_txn_id=0>, <Ticket(id=8537, rt_number=58155, queue=Incidents, subject=aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days, ticket_status=closed, client=Quickline, priority=53, created=2026-05-05 08:31:42, last_txn_id=0>, <Ticket(id=8457, rt_number=58107, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=ITC Compliance, priority=72, created=2026-04-30 09:59:20, last_txn_id=0>, <Ticket(id=8523, rt_number=58141, queue=Incidents, subject=DOWN: patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=11, created=2026-05-01 16:21:05, last_txn_id=0>, <Ticket(id=8580, rt_number=58198, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2026-05-08 10:59:04, last_txn_id=0>, <Ticket(id=8543, rt_number=58161, queue=Incidents, subject=FW: , ticket_status=closed, client=Crystal Units, priority=71, created=2026-05-05 12:21:22, last_txn_id=2494941>, <Ticket(id=8657, rt_number=58275, queue=Incidents, subject=Storage alert: /var on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-05-18 10:35:20, last_txn_id=0>, <Ticket(id=8441, rt_number=58091, queue=Incidents, subject=CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=53, created=2026-04-30 08:53:57, last_txn_id=2498019>, <Ticket(id=8669, rt_number=58287, queue=Incidents, subject=Storage utilisation warning: /backup on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-19 11:06:09, last_txn_id=0>, <Ticket(id=8553, rt_number=58171, queue=Incidents, subject=Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%, ticket_status=closed, client=Sucden, priority=71, created=2026-05-06 14:08:42, last_txn_id=0>, <Ticket(id=8459, rt_number=58109, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Koinex, priority=51, created=2026-04-30 10:00:12, last_txn_id=0>, <Ticket(id=8594, rt_number=58212, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-11 00:00:05, last_txn_id=0>, <Ticket(id=8658, rt_number=58276, queue=Incidents, subject=Storage alert: /srv/illumina_data on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-18 10:37:54, last_txn_id=0>, <Ticket(id=8388, rt_number=58006, queue=Incidents, subject=Darkmatter ssh oddity, ticket_status=closed, client=AskBio, priority=71, created=2026-04-23 17:24:34, last_txn_id=0>, <Ticket(id=8526, rt_number=58144, queue=Incidents, subject=CRITICAL: System Health: Systemd State on megastar04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=81, created=2026-05-02 20:01:02, last_txn_id=0>, <Ticket(id=8428, rt_number=58078, queue=Incidents, subject=RT autoreply issues, ticket_status=closed, client=TCV, priority=52, created=2026-04-28 14:51:17, last_txn_id=0>, <Ticket(id=8460, rt_number=58110, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Lantech, priority=53, created=2026-04-30 10:00:51, last_txn_id=0>, <Ticket(id=8539, rt_number=58157, queue=Incidents, subject=crylonlis2024.crystal.local insights client failure, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-05 08:47:13, last_txn_id=0>, <Ticket(id=8743, rt_number=58329, queue=Incidents, subject=backups issue, ticket_status=closed, client=AskBio, priority=51, created=2026-05-26 08:16:14, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>, <Ticket(id=8764, rt_number=58350, queue=Incidents, subject=ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts, ticket_status=closed, client=Lantech, priority=21, created=2026-05-29 15:28:06, last_txn_id=0>]

Client updates report (Incidents)

27 Apr - 29 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 11:17:34.487233	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487282	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487294	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487301	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487308	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487314	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487319	xxx	./services/model.py:838
DEBUG	2026-07-09 11:17:34.487324	xxx	./services/model.py:838
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