Client updates report (Incidents)

19 May

RT	Client	Replies missed	Subject
58117	Reigate College		Linux vulnerability: Copy fail (CVE-2026-31431)
58282	OGT		Restart Docker service on Basil
58251	OGT		basil.internal.ogtip.com volume usage /data
58284	Internal		Check for Security Notices and System Updates
58278	AskBio		/tmp cleanup script errors on talisker
58271	NFW		nfwgs2.nfw.internal volume usage /home
58273	OGT		Run updates failure on blaney.internal.ogtip.com
58228	Gravytrain		Certbot failed on app.prod.qs1.grvytrn.co.uk
58285	Troika		Unmerged config file on tron.troika.lan
58286	Lantech		Storage utilisation warning: / on ipa-m3.private.ipa.ie
58155	Quickline	06 May	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58091	Internal		CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58287	Crystal Units		Storage utilisation warning: /backup on crylonlis2024.crystal.local
58110	Lantech		Linux vulnerability: Copy fail (CVE-2026-31431)
58115	OGT	18 May	Linux vulnerability: Copy fail (CVE-2026-31431)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	24.514 msec
System CPU time	0.072 msec
Total CPU time	24.586 msec
Elapsed time	46.451 msec
Context switches	23 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-19&start=2026-05-19
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-19'
'start'	'2026-05-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 5, 19), 'end': datetime.date(2026, 5, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-05-19&start=2026-05-19' [GET]>
tickets	[<Ticket(id=8467, rt_number=58117, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Reigate College, priority=74, created=2026-04-30 10:03:37, last_txn_id=0>, <Ticket(id=8664, rt_number=58282, queue=Incidents, subject=Restart Docker service on Basil, ticket_status=closed, client=OGT, priority=51, created=2026-05-18 16:17:16, last_txn_id=0>, <Ticket(id=8633, rt_number=58251, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-05-15 08:19:58, last_txn_id=0>, <Ticket(id=8666, rt_number=58284, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-19 00:00:05, last_txn_id=0>, <Ticket(id=8660, rt_number=58278, queue=Incidents, subject=/tmp cleanup script errors on talisker, ticket_status=closed, client=AskBio, priority=61, created=2026-05-18 10:57:23, last_txn_id=0>, <Ticket(id=8653, rt_number=58271, queue=Incidents, subject=nfwgs2.nfw.internal volume usage /home, ticket_status=closed, client=NFW, priority=51, created=2026-05-18 08:50:51, last_txn_id=0>, <Ticket(id=8655, rt_number=58273, queue=Incidents, subject=Run updates failure on blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-05-18 10:26:58, last_txn_id=0>, <Ticket(id=8610, rt_number=58228, queue=Incidents, subject=Certbot failed on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=22, created=2026-05-13 10:12:33, last_txn_id=0>, <Ticket(id=8667, rt_number=58285, queue=Incidents, subject=Unmerged config file on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-05-19 11:00:40, last_txn_id=0>, <Ticket(id=8668, rt_number=58286, queue=Incidents, subject=Storage utilisation warning: / on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-05-19 11:04:21, last_txn_id=2507477>, <Ticket(id=8537, rt_number=58155, queue=Incidents, subject=aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days, ticket_status=closed, client=Quickline, priority=53, created=2026-05-05 08:31:42, last_txn_id=0>, <Ticket(id=8441, rt_number=58091, queue=Incidents, subject=CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=53, created=2026-04-30 08:53:57, last_txn_id=2498019>, <Ticket(id=8669, rt_number=58287, queue=Incidents, subject=Storage utilisation warning: /backup on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-19 11:06:09, last_txn_id=0>, <Ticket(id=8460, rt_number=58110, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Lantech, priority=53, created=2026-04-30 10:00:51, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>]

Client updates report (Incidents)

19 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 04:04:23.999601	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999652	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999662	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999669	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999674	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999679	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999684	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999690	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999695	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999699	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999704	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999709	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999713	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999718	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999723	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999728	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999733	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999738	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999742	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999746	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999751	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999756	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999760	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999764	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999769	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999774	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999778	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999783	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999788	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999792	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999797	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999802	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999807	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999813	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999818	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999823	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999827	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999832	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999836	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999841	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999845	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999850	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999855	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999860	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999865	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999870	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999875	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999879	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999884	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999888	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999893	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999897	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999902	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999907	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999911	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999916	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999920	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999925	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999929	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999934	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999938	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999942	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999947	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999951	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999956	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999961	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999966	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999970	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999974	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999979	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999984	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999988	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999993	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:23.999997	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000001	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000006	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000011	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000016	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000020	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000024	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000028	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000032	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000037	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000041	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000045	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000050	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000054	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000058	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000063	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000067	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000072	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000076	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000080	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000084	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000089	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000093	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000098	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000102	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000107	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000111	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000115	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000119	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000124	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000128	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000132	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000136	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000141	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000145	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000150	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000154	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000159	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000163	xxx	./services/model.py:838
DEBUG	2026-07-07 04:04:24.000168	xxx	./services/model.py:838