Client updates report (Incidents)

15 May

RT	Client	Replies missed	Subject
58117	Reigate College		Linux vulnerability: Copy fail (CVE-2026-31431)
58247	Internal		Check for Security Notices and System Updates
58251	OGT		basil.internal.ogtip.com volume usage /data
58100	Econic Bio		Linux vulnerability: Copy fail (CVE-2026-31431)
58257	OGT		blaney.internal.ogtip.com tomcat cron failure
58230	AskBio		Backup failure on macleod.synpromics.com
58228	Gravytrain		Certbot failed on app.prod.qs1.grvytrn.co.uk
58255	Lantech		ClamAV warnings this morning (15/05/2026)
58155	Quickline	06 May	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58091	Internal	12 May	CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58110	Lantech		Linux vulnerability: Copy fail (CVE-2026-31431)
58115	OGT		Linux vulnerability: Copy fail (CVE-2026-31431)

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	22.359 msec
System CPU time	0.000 msec
Total CPU time	22.359 msec
Elapsed time	42.431 msec
Context switches	21 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-15&start=2026-05-15
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-15'
'start'	'2026-05-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 5, 15), 'end': datetime.date(2026, 5, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-05-15&start=2026-05-15' [GET]>
tickets	[<Ticket(id=8467, rt_number=58117, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Reigate College, priority=74, created=2026-04-30 10:03:37, last_txn_id=0>, <Ticket(id=8629, rt_number=58247, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-05-15 00:00:03, last_txn_id=0>, <Ticket(id=8633, rt_number=58251, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-05-15 08:19:58, last_txn_id=0>, <Ticket(id=8450, rt_number=58100, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Econic Bio, priority=73, created=2026-04-30 09:56:48, last_txn_id=0>, <Ticket(id=8639, rt_number=58257, queue=Incidents, subject=blaney.internal.ogtip.com tomcat cron failure, ticket_status=closed, client=OGT, priority=21, created=2026-05-15 14:19:31, last_txn_id=0>, <Ticket(id=8612, rt_number=58230, queue=Incidents, subject=Backup failure on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=62, created=2026-05-13 10:12:42, last_txn_id=0>, <Ticket(id=8610, rt_number=58228, queue=Incidents, subject=Certbot failed on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=22, created=2026-05-13 10:12:33, last_txn_id=0>, <Ticket(id=8637, rt_number=58255, queue=Incidents, subject=ClamAV warnings this morning (15/05/2026), ticket_status=closed, client=Lantech, priority=41, created=2026-05-15 10:42:49, last_txn_id=0>, <Ticket(id=8537, rt_number=58155, queue=Incidents, subject=aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days, ticket_status=closed, client=Quickline, priority=53, created=2026-05-05 08:31:42, last_txn_id=0>, <Ticket(id=8441, rt_number=58091, queue=Incidents, subject=CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=53, created=2026-04-30 08:53:57, last_txn_id=2498019>, <Ticket(id=8460, rt_number=58110, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=closed, client=Lantech, priority=53, created=2026-04-30 10:00:51, last_txn_id=0>, <Ticket(id=8465, rt_number=58115, queue=Incidents, subject=Linux vulnerability: Copy fail (CVE-2026-31431), ticket_status=resolved, client=OGT, priority=76, created=2026-04-30 10:02:21, last_txn_id=2514298>]

Client updates report (Incidents)

15 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 04:59:47.501437	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501485	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501495	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501502	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501507	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501513	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501518	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501523	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501528	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501534	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501538	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501543	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501548	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501553	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501558	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501563	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501567	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501578	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501585	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501590	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501594	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501600	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501604	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501610	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501616	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501621	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501627	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501632	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501638	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501643	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501648	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501652	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501657	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501663	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501668	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501674	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501679	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501684	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501689	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501695	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501700	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501705	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501711	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501716	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501721	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501727	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501732	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501737	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501742	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501748	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501753	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501759	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501764	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501769	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501774	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501780	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501784	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501789	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501794	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501799	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501804	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501810	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501815	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501820	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501825	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501830	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501835	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501840	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501845	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501850	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501855	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501860	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501865	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501870	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501874	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501880	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501885	xxx	./services/model.py:838
DEBUG	2026-07-07 04:59:47.501891	xxx	./services/model.py:838