Client updates report (Incidents)

23 Mar - 24 Apr

RT	Client	Replies missed	Subject
57737	Internal		Check for Security Notices and System Updates
57712	Internal		Check for Security Notices and System Updates
57710	AskBio		CRITICAL: Networking: ping4 on macleod.synpromics.com
57641	BD Group		Storage alert: / on ef-v5-*
57725	Internal		Check for Security Notices and System Updates
57735	Tangram		CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57694	Tangram		GItLab error "The source branch X does not exist."
57723	OGT		OOM - blaney.internal.ogtip.com
57729	Geograph		geograph/prod haproxy deployments failing
57717	AskBio	24 Mar	edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com
57733	Tangram	25 Mar	tangram/prod/gitlab eviction/saml errors
57718	Trident Honda		smbfs1.trident.lan volume usage /srv
57740	Geograph		geograph/prod/gitlab pod status
57754	Tangram		tangram/prod ThanosCompactIsDown
57748	Internal		Check for Security Notices and System Updates
57715	Tangram		tangram/prod issues
57721	Quickline		CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57728	Ingeus		CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
57752	Geograph		Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57753	Internal		Check for Security Notices and System Updates

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	26.257 msec
System CPU time	4.558 msec
Total CPU time	30.815 msec
Elapsed time	50.348 msec
Context switches	23 voluntary, 32 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-24&start=2026-03-23
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-04-24'
'start'	'2026-03-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 3, 23), 'end': datetime.date(2026, 4, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-04-24&start=2026-03-23' [GET]>
tickets	[<Ticket(id=8150, rt_number=57737, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-25 00:00:05, last_txn_id=0>, <Ticket(id=8125, rt_number=57712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-23 00:00:06, last_txn_id=0>, <Ticket(id=8123, rt_number=57710, queue=Incidents, subject=CRITICAL: Networking: ping4 on macleod.synpromics.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-03-21 00:44:19, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8138, rt_number=57725, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-24 00:00:05, last_txn_id=0>, <Ticket(id=8148, rt_number=57735, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk, ticket_status=resolved, client=Tangram, priority=1, created=2026-03-24 17:23:27, last_txn_id=0>, <Ticket(id=8107, rt_number=57694, queue=Incidents, subject=GItLab error "The source branch X does not exist.", ticket_status=resolved, client=Tangram, priority=42, created=2026-03-18 16:02:06, last_txn_id=0>, <Ticket(id=8136, rt_number=57723, queue=Incidents, subject=OOM - blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=1, created=2026-03-23 17:02:50, last_txn_id=0>, <Ticket(id=8142, rt_number=57729, queue=Incidents, subject=geograph/prod haproxy deployments failing, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-24 12:06:49, last_txn_id=0>, <Ticket(id=8130, rt_number=57717, queue=Incidents, subject= edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com, ticket_status=resolved, client=AskBio, priority=72, created=2026-03-23 11:39:03, last_txn_id=0>, <Ticket(id=8146, rt_number=57733, queue=Incidents, subject=tangram/prod/gitlab eviction/saml errors, ticket_status=autoclose, client=Tangram, priority=51, created=2026-03-24 16:31:25, last_txn_id=0>, <Ticket(id=8131, rt_number=57718, queue=Incidents, subject=smbfs1.trident.lan volume usage /srv, ticket_status=resolved, client=Trident Honda, priority=52, created=2026-03-23 11:42:53, last_txn_id=0>, <Ticket(id=8153, rt_number=57740, queue=Incidents, subject=geograph/prod/gitlab pod status, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-25 08:15:20, last_txn_id=0>, <Ticket(id=8167, rt_number=57754, queue=Incidents, subject=tangram/prod ThanosCompactIsDown, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-27 08:45:56, last_txn_id=0>, <Ticket(id=8161, rt_number=57748, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-26 00:00:03, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=resolved, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8141, rt_number=57728, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-24 09:33:53, last_txn_id=0>, <Ticket(id=8165, rt_number=57752, queue=Incidents, subject=Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-26 18:45:42, last_txn_id=0>, <Ticket(id=8166, rt_number=57753, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-27 00:00:04, last_txn_id=0>]

Client updates report (Incidents)

23 Mar - 24 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 11:55:08.686490	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686539	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686551	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686559	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686567	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686575	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686582	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686588	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686594	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686601	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686608	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686614	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686620	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686626	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686633	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686639	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686645	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686652	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686658	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686664	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686670	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686677	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686682	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686688	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686695	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686714	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686722	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686728	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686738	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686749	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686756	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686762	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686768	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686775	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686789	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686803	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686813	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686824	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686834	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686844	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686854	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686865	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686875	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686888	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686899	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686907	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686914	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686921	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686927	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686934	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686940	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686949	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686965	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686978	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686988	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.686998	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687009	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687016	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687023	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687031	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687037	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687044	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687050	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687056	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687062	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687068	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687075	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687082	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687089	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687096	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687103	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687109	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687115	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687121	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687128	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687134	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687149	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687155	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687162	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687168	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687174	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687180	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687187	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687193	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687199	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687206	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687212	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687218	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687225	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687231	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687237	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687243	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687250	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687256	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687263	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687269	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687275	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687281	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687287	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687294	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687301	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687310	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687320	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687330	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687339	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687346	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687352	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687359	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687365	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687373	xxx	./services/model.py:838
DEBUG	2026-03-27 11:55:08.687379	xxx	./services/model.py:838
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