Client updates report (Incidents)

06 Apr - 10 Apr

RT	Client	Replies missed	Subject
57851	NFW		nfwgs2.nfw.internal unmerged configuration
57857	Internal		Check for Security Notices and System Updates
57849	Internal		Check for Security Notices and System Updates
57866	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57811	Sucden		DOWN: globalstar{01,02}.sucden.co.uk
57870	Cirencester College		All systems down
57867	ITC Compliance		Urgent - SSL Root Cert
57859	Internal		tcl/avon prometheus job missing
57850	Sucden		apt-show-versions.service failed on interstar05,06
57876	OGT		Storage alert: /srv/department on rodney.internal.ogtip.com
57786	Trident Honda	03 Apr	VM hera - /etc/sudoers.d/azure-sudo
57781	OGT	04 Apr	basil.internal.ogtip.com volume usage /var
57770	TCV	03 Apr	tcv-crm.tcv.org.uk cron php script error
57855	Troika		Unable to login to tricky
57863	Tangram		[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete
57868	Internal		Check for Security Notices and System Updates
57787	Internal	06 Apr	Check for Security Notices and System Updates

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.275 msec
System CPU time	0.030 msec
Total CPU time	28.305 msec
Elapsed time	48.535 msec
Context switches	19 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&start=2026-04-06
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-10'
'start'	'2026-04-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 4, 6), 'end': datetime.date(2026, 4, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-04-10&start=2026-04-06' [GET]>
tickets	[<Ticket(id=8232, rt_number=57851, queue=Incidents, subject=nfwgs2.nfw.internal unmerged configuration, ticket_status=closed, client=NFW, priority=41, created=2026-04-08 08:08:47, last_txn_id=0>, <Ticket(id=8238, rt_number=57857, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-09 00:00:04, last_txn_id=0>, <Ticket(id=8230, rt_number=57849, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-08 00:00:05, last_txn_id=0>, <Ticket(id=8247, rt_number=57866, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-04-09 10:51:55, last_txn_id=0>, <Ticket(id=8224, rt_number=57811, queue=Incidents, subject=DOWN: globalstar{01,02}.sucden.co.uk, ticket_status=closed, client=Sucden, priority=81, created=2026-04-07 12:48:42, last_txn_id=0>, <Ticket(id=8251, rt_number=57870, queue=Incidents, subject=All systems down, ticket_status=closed, client=Cirencester College, priority=71, created=2026-04-10 11:35:39, last_txn_id=0>, <Ticket(id=8248, rt_number=57867, queue=Incidents, subject=Urgent - SSL Root Cert, ticket_status=closed, client=ITC Compliance, priority=81, created=2026-04-09 14:03:55, last_txn_id=0>, <Ticket(id=8240, rt_number=57859, queue=Incidents, subject=tcl/avon prometheus job missing, ticket_status=closed, client=Internal, priority=52, created=2026-04-09 08:23:52, last_txn_id=0>, <Ticket(id=8231, rt_number=57850, queue=Incidents, subject=apt-show-versions.service failed on interstar05,06, ticket_status=closed, client=Sucden, priority=61, created=2026-04-08 01:05:35, last_txn_id=0>, <Ticket(id=8257, rt_number=57876, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-10 15:39:04, last_txn_id=0>, <Ticket(id=8199, rt_number=57786, queue=Incidents, subject=VM hera - /etc/sudoers.d/azure-sudo, ticket_status=closed, client=Trident Honda, priority=52, created=2026-04-02 17:52:14, last_txn_id=0>, <Ticket(id=8194, rt_number=57781, queue=Incidents, subject=basil.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=52, created=2026-04-02 08:20:52, last_txn_id=0>, <Ticket(id=8183, rt_number=57770, queue=Incidents, subject=tcv-crm.tcv.org.uk cron php script error, ticket_status=closed, client=TCV, priority=42, created=2026-03-31 09:19:43, last_txn_id=0>, <Ticket(id=8236, rt_number=57855, queue=Incidents, subject=Unable to login to tricky, ticket_status=closed, client=Troika, priority=21, created=2026-04-08 13:53:49, last_txn_id=0>, <Ticket(id=8244, rt_number=57863, queue=Incidents, subject=[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete, ticket_status=closed, client=Tangram, priority=41, created=2026-04-09 09:22:11, last_txn_id=0>, <Ticket(id=8249, rt_number=57868, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-10 00:00:05, last_txn_id=0>, <Ticket(id=8200, rt_number=57787, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=42, created=2026-04-03 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

06 Apr - 10 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:46:44.920557	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920621	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920640	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920655	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920667	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920680	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920690	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920701	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920713	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920724	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920734	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920748	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920758	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920769	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920779	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920785	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920792	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920799	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920806	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920813	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920819	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920825	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920832	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920839	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920845	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920852	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920859	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920866	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920873	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920880	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920886	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920893	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920899	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920907	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920913	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920920	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920926	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920933	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920939	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920945	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920951	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920958	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920964	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920971	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920977	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920984	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920990	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.920997	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921004	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921010	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921017	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921025	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921032	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921040	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921046	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921053	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921059	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921067	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921074	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921081	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921088	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921094	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921101	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921108	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921113	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921121	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921127	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921134	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921140	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921147	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921153	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921160	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921167	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921174	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921181	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921187	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921194	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921202	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921209	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921216	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921222	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921229	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921235	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921241	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921247	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921254	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921260	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921266	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:44.921273	xxx	./services/model.py:838