Client updates report (Incidents)

30 Mar - 03 Apr

RT	Client	Replies missed	Subject
57768	Internal		Check for Security Notices and System Updates
57769	NFW		nfwgs2.nfw.internal samba cleanup script error
57780	Internal		Check for Security Notices and System Updates
57783	Reigate College		CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk
57782	Gravytrain		CRITICAL: HTTP: www.bedfordinsuranceforbusiness.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
57759	AskBio		AskBio hosts down
57773	OpenCorporates		[FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003))
57779	TCV		WARNING: NRPE Disk: /var on web4.tcv.org.uk
57776	Internal		Check for Security Notices and System Updates
57786	Trident Honda		VM hera - /etc/sudoers.d/azure-sudo
57781	OGT		basil.internal.ogtip.com volume usage /var
57770	TCV		tcv-crm.tcv.org.uk cron php script error
57761	Internal		Check for Security Notices and System Updates
57762	Reigate College	01 Apr	rc-mss.reigate.ac.uk disk volume usage
57787	Internal		Check for Security Notices and System Updates

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.657 msec
System CPU time	0.000 msec
Total CPU time	21.657 msec
Elapsed time	63.667 msec
Context switches	17 voluntary, 47 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-03&start=2026-03-30
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-03'
'start'	'2026-03-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 3, 30), 'end': datetime.date(2026, 4, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-04-03&start=2026-03-30' [GET]>
tickets	[<Ticket(id=8181, rt_number=57768, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-31 00:00:04, last_txn_id=0>, <Ticket(id=8182, rt_number=57769, queue=Incidents, subject=nfwgs2.nfw.internal samba cleanup script error, ticket_status=closed, client=NFW, priority=41, created=2026-03-31 09:14:34, last_txn_id=0>, <Ticket(id=8193, rt_number=57780, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-02 00:00:05, last_txn_id=0>, <Ticket(id=8196, rt_number=57783, queue=Incidents, subject=CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=61, created=2026-04-02 10:10:11, last_txn_id=0>, <Ticket(id=8195, rt_number=57782, queue=Incidents, subject=CRITICAL: HTTP: www.bedfordinsuranceforbusiness.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-04-02 09:54:36, last_txn_id=0>, <Ticket(id=8172, rt_number=57759, queue=Incidents, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=61, created=2026-03-28 08:54:02, last_txn_id=0>, <Ticket(id=8186, rt_number=57773, queue=Incidents, subject=[FIRING:1] DatasourceError Tiger Computing (ElastiCache Connections (openc-frontend-003)), ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-31 10:04:51, last_txn_id=0>, <Ticket(id=8192, rt_number=57779, queue=Incidents, subject=WARNING: NRPE Disk: /var on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=51, created=2026-04-01 15:10:29, last_txn_id=0>, <Ticket(id=8189, rt_number=57776, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-04-01 00:00:03, last_txn_id=0>, <Ticket(id=8199, rt_number=57786, queue=Incidents, subject=VM hera - /etc/sudoers.d/azure-sudo, ticket_status=closed, client=Trident Honda, priority=52, created=2026-04-02 17:52:14, last_txn_id=0>, <Ticket(id=8194, rt_number=57781, queue=Incidents, subject=basil.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=52, created=2026-04-02 08:20:52, last_txn_id=0>, <Ticket(id=8183, rt_number=57770, queue=Incidents, subject=tcv-crm.tcv.org.uk cron php script error, ticket_status=closed, client=TCV, priority=42, created=2026-03-31 09:19:43, last_txn_id=0>, <Ticket(id=8174, rt_number=57761, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-30 00:00:04, last_txn_id=0>, <Ticket(id=8175, rt_number=57762, queue=Incidents, subject=rc-mss.reigate.ac.uk disk volume usage, ticket_status=closed, client=Reigate College, priority=52, created=2026-03-30 08:19:36, last_txn_id=0>, <Ticket(id=8200, rt_number=57787, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=42, created=2026-04-03 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

30 Mar - 03 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:46:43.907882	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908045	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908057	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908067	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908075	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908084	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908094	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908103	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908112	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908121	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908130	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908138	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908150	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908160	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908169	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908180	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908189	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908198	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908207	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908217	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908226	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908237	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908244	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908250	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908256	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908263	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908269	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908275	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908282	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908288	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908293	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908299	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908306	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908312	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908319	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908325	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908330	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908336	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908343	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908349	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908355	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908361	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908367	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908373	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908379	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908385	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908391	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908397	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908403	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908410	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908417	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908423	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908430	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908436	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908442	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908448	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908454	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908459	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908465	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908471	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908477	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908483	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908489	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908495	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908501	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908509	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908515	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908521	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908527	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908533	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908540	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908553	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:43.908561	xxx	./services/model.py:838