Client updates report (Incidents)

23 Feb - 27 Mar

RT	Client	Replies missed	Subject
57443	Rotastat		gallus.rotastat.com backup issue
57637	Internal		Check for Security Notices and System Updates
57640	Trident Honda		vmsvr2.trident.lan storage volume usage /var
57442	Internal		Check for Security Notices and System Updates
57703	OGT		Storage alert: /srv/ngs on rodney.internal.ogtip.com
57638	DLS Plastics		DLS Medical site down
57639	Tangram	16 Mar	Gitlab and lost emails
57696	Internal		Check for Security Notices and System Updates
57449	OGT		Storage alert: /srv/home on rodney.internal.ogtip.com
57716	OGT		sybil.internal.ogtip.com volume usage /Data
57478	Internal		Check for Security Notices and System Updates
57460	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57468	AskBio		edb-coll.askbio.com backup failure
57635	Sucden	13 Mar	WARNING: Storage: RAID on sly.sucden.co.uk
57474	Koinex		DOWN: koinexserver.home
57475	OGT		CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57531	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57489	Internal		Check for Security Notices and System Updates
57446	DLS Plastics		WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57452	OpenCorporates		san2 systemd service failure
57458	Midnight Hax		ws-trixie.midnighthax.com configuration fail loop
57481	Rotastat		DOWN: gallus.rotastat.com
57480	Globecast		Systemd State on gcukscheddb01.globecastne.com
57484	Internal		Check for Security Notices and System Updates
57536	OpenCorporates		CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57465	Internal		Check for Security Notices and System Updates
57388	Sucden		patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57454	Internal		Check for Security Notices and System Updates
57447	Sucden		Storage alert: /home on duffman.sucden.co.uk
57557	Internal		Check for Security Notices and System Updates
57658	Sucden		patrs-gs2-p1l01.sucden.co.uk configuration failure
57645	Internal		Check for Security Notices and System Updates
57563	Internal		Check for Security Notices and System Updates
57631	Internal		Check for Security Notices and System Updates
57572	Internal		Nextcloud 503
57663	Internal		Check for Security Notices and System Updates
57667	Rotastat		gallus.rotastat.com heavy load/timeouts
57569	Geograph		[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57618	Tangram		CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57710	AskBio		CRITICAL: Networking: ping4 on macleod.synpromics.com
57712	Internal		Check for Security Notices and System Updates
57694	Tangram		GItLab error "The source branch X does not exist."
57641	BD Group		Storage alert: / on ef-v5-*
57691	Top To Toe		CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com
57619	Internal		Check for Security Notices and System Updates
57623	Tangram		AWS Backup copy jobs failed
57632	Sucden		duffman.sucden.co.uk mount missing /data/dl/releases
57540	Internal		Check for Security Notices and System Updates
57705	Internal		Check for Security Notices and System Updates
57541	AskBio		Hosts down
57666	Midnight Hax		CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com
57713	OGT		rodney1.internal.ogtip.com failed disk
57654	Tangram		tangram/prod backup job failure
57646	OGT		rodney.internal.ogtip.com volume usage /srv/illumina_data
57608	Internal		Check for Security Notices and System Updates
57688	Reigate College		rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted
57687	Internal		Check for Security Notices and System Updates
57544	Sucden	04 Mar	Visibility of Ticket Queue
57534	Sucden	04 Mar	Server usage/performance statistics after move of all STAR services to Interstar07-10
57689	Midnight Hax		CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com
57609	Gravytrain		CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57624	Gravytrain		CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57669	Quickline		RADIUS
57697	Azura		ocado1/2.opentrk.com storage volume usage /usr
57647	OGT		granddad/damien winbind failure
57651	Ingeus		ingeus/iw/prd-aks/tcl-monitoring loki failing
57706	Tangram		Tangram/prod/data-management logical backup failure
57553	OGT	06 Mar	docker on mickey
57571	Internal		[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring
57714	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
57568	Ingeus		[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring
57546	BD Group	04 Mar	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57457	Geograph	25 Feb, 04 Mar	Loki Slow and unreliable
57552	Internal		Check for Security Notices and System Updates
57548	Internal		puppet fails on towy1
57621	OpenCorporates		Help needed with us_dc_companies_fetcher deploy on aws-bot2
57554	Geograph		CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57528	Sucden	07 Mar	interstar10 - ssh
57630	Sucden		DOWN: interstar05.sucden.co.uk
57648	Global Brands		CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
57633	Geograph	13 Mar	geograph/prod/tcl-monitoring loki failing
57715	Tangram		tangram/prod issues
57614	Globecast		CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57610	Tangram		[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57566	Tangram		[FIRING: 1 for tangram/stage] ThanosCompactIsDown
57690	Internal		RH/EL/EL7 check updates failure
57547	Internal		Check for Security Notices and System Updates

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	54.669 msec
System CPU time	4.588 msec
Total CPU time	59.257 msec
Elapsed time	79.405 msec
Context switches	97 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-27&start=2026-02-23
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-27'
'start'	'2026-02-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 2, 23), 'end': datetime.date(2026, 3, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-03-27&start=2026-02-23' [GET]>
tickets	[<Ticket(id=7885, rt_number=57443, queue=Incidents, subject=gallus.rotastat.com backup issue, ticket_status=closed, client=Rotastat, priority=51, created=2026-02-23 08:02:32, last_txn_id=0>, <Ticket(id=8050, rt_number=57637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-13 00:00:03, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=7884, rt_number=57442, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-23 00:00:05, last_txn_id=0>, <Ticket(id=8116, rt_number=57703, queue=Incidents, subject=Storage alert: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-03-19 12:18:33, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=8109, rt_number=57696, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-19 00:00:03, last_txn_id=0>, <Ticket(id=7891, rt_number=57449, queue=Incidents, subject=Storage alert: /srv/home on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-23 13:03:28, last_txn_id=0>, <Ticket(id=8129, rt_number=57716, queue=Incidents, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=open, client=OGT, priority=51, created=2026-03-23 08:36:53, last_txn_id=0>, <Ticket(id=7923, rt_number=57478, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-26 00:00:04, last_txn_id=0>, <Ticket(id=7902, rt_number=57460, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-02-24 10:37:15, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=8048, rt_number=57635, queue=Incidents, subject=WARNING: Storage: RAID on sly.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-12 16:23:30, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7934, rt_number=57489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-02 00:00:06, last_txn_id=0>, <Ticket(id=7888, rt_number=57446, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2026-02-23 10:09:06, last_txn_id=0>, <Ticket(id=7894, rt_number=57452, queue=Incidents, subject=san2 systemd service failure, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-23 21:54:27, last_txn_id=0>, <Ticket(id=7900, rt_number=57458, queue=Incidents, subject=ws-trixie.midnighthax.com configuration fail loop, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-24 10:12:04, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7929, rt_number=57484, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-27 00:00:04, last_txn_id=0>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7910, rt_number=57465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-25 00:00:05, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7896, rt_number=57454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-24 00:00:05, last_txn_id=0>, <Ticket(id=7889, rt_number=57447, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-02-23 10:11:14, last_txn_id=0>, <Ticket(id=7970, rt_number=57557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-06 00:00:03, last_txn_id=0>, <Ticket(id=8071, rt_number=57658, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk configuration failure, ticket_status=resolved, client=Sucden, priority=51, created=2026-03-16 15:49:11, last_txn_id=0>, <Ticket(id=8058, rt_number=57645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-16 00:00:06, last_txn_id=0>, <Ticket(id=7976, rt_number=57563, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 00:00:04, last_txn_id=0>, <Ticket(id=8044, rt_number=57631, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-12 00:00:03, last_txn_id=0>, <Ticket(id=7985, rt_number=57572, queue=Incidents, subject=Nextcloud 503, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 13:10:39, last_txn_id=2465374>, <Ticket(id=8076, rt_number=57663, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-17 00:00:05, last_txn_id=0>, <Ticket(id=8080, rt_number=57667, queue=Incidents, subject=gallus.rotastat.com heavy load/timeouts, ticket_status=autoclose, client=Rotastat, priority=61, created=2026-03-17 11:24:43, last_txn_id=0>, <Ticket(id=7982, rt_number=57569, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-03-09 13:06:21, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>, <Ticket(id=8123, rt_number=57710, queue=Incidents, subject=CRITICAL: Networking: ping4 on macleod.synpromics.com, ticket_status=open, client=AskBio, priority=61, created=2026-03-21 00:44:19, last_txn_id=0>, <Ticket(id=8125, rt_number=57712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-23 00:00:06, last_txn_id=0>, <Ticket(id=8107, rt_number=57694, queue=Incidents, subject=GItLab error "The source branch X does not exist.", ticket_status=stalled, client=Tangram, priority=42, created=2026-03-18 16:02:06, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8104, rt_number=57691, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com, ticket_status=resolved, client=Top To Toe, priority=41, created=2026-03-18 11:46:12, last_txn_id=0>, <Ticket(id=8032, rt_number=57619, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 00:00:05, last_txn_id=0>, <Ticket(id=8036, rt_number=57623, queue=Incidents, subject=AWS Backup copy jobs failed, ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 12:04:12, last_txn_id=0>, <Ticket(id=8045, rt_number=57632, queue=Incidents, subject=duffman.sucden.co.uk mount missing /data/dl/releases, ticket_status=closed, client=Sucden, priority=51, created=2026-03-12 08:24:54, last_txn_id=0>, <Ticket(id=7953, rt_number=57540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:06, last_txn_id=0>, <Ticket(id=8118, rt_number=57705, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-20 00:00:04, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=8079, rt_number=57666, queue=Incidents, subject=CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=50, created=2026-03-17 09:20:57, last_txn_id=0>, <Ticket(id=8126, rt_number=57713, queue=Incidents, subject=rodney1.internal.ogtip.com failed disk, ticket_status=open, client=OGT, priority=51, created=2026-03-23 08:05:19, last_txn_id=0>, <Ticket(id=8067, rt_number=57654, queue=Incidents, subject=tangram/prod backup job failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-16 12:31:57, last_txn_id=0>, <Ticket(id=8059, rt_number=57646, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/illumina_data, ticket_status=resolved, client=OGT, priority=41, created=2026-03-16 08:26:19, last_txn_id=0>, <Ticket(id=8021, rt_number=57608, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:08, last_txn_id=0>, <Ticket(id=8101, rt_number=57688, queue=Incidents, subject=rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted, ticket_status=resolved, client=Reigate College, priority=51, created=2026-03-18 08:05:21, last_txn_id=0>, <Ticket(id=8100, rt_number=57687, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2026-03-18 00:00:04, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=8102, rt_number=57689, queue=Incidents, subject=CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-03-18 08:36:44, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8037, rt_number=57624, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2026-03-11 13:30:21, last_txn_id=0>, <Ticket(id=8082, rt_number=57669, queue=Incidents, subject=RADIUS, ticket_status=resolved, client=Quickline, priority=71, created=2026-03-17 12:43:30, last_txn_id=0>, <Ticket(id=8110, rt_number=57697, queue=Incidents, subject=ocado1/2.opentrk.com storage volume usage /usr, ticket_status=resolved, client=Azura, priority=51, created=2026-03-19 09:40:57, last_txn_id=0>, <Ticket(id=8060, rt_number=57647, queue=Incidents, subject=granddad/damien winbind failure, ticket_status=resolved, client=OGT, priority=31, created=2026-03-16 09:17:58, last_txn_id=0>, <Ticket(id=8064, rt_number=57651, queue=Incidents, subject=ingeus/iw/prd-aks/tcl-monitoring loki failing, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-16 12:12:41, last_txn_id=0>, <Ticket(id=8119, rt_number=57706, queue=Incidents, subject=Tangram/prod/data-management logical backup failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-20 09:25:45, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7984, rt_number=57571, queue=Incidents, subject=[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring, ticket_status=closed, client=Internal, priority=51, created=2026-03-09 13:11:15, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=open, client=Gravytrain, priority=51, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=7981, rt_number=57568, queue=Incidents, subject=[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring, ticket_status=closed, client=Ingeus, priority=51, created=2026-03-09 12:53:51, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7899, rt_number=57457, queue=Incidents, subject=Loki Slow and unreliable, ticket_status=closed, client=Geograph, priority=52, created=2026-02-24 09:46:10, last_txn_id=0>, <Ticket(id=7965, rt_number=57552, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-05 00:00:06, last_txn_id=0>, <Ticket(id=7961, rt_number=57548, queue=Incidents, subject=puppet fails on towy1, ticket_status=closed, client=Internal, priority=61, created=2026-03-04 16:15:15, last_txn_id=0>, <Ticket(id=8034, rt_number=57621, queue=Incidents, subject=Help needed with us_dc_companies_fetcher deploy on aws-bot2, ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-11 09:49:39, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=8043, rt_number=57630, queue=Incidents, subject=DOWN: interstar05.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-03-11 18:05:13, last_txn_id=0>, <Ticket(id=8061, rt_number=57648, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=51, created=2026-03-16 09:23:54, last_txn_id=0>, <Ticket(id=8046, rt_number=57633, queue=Incidents, subject=geograph/prod/tcl-monitoring loki failing, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-12 08:53:21, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=7979, rt_number=57566, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactIsDown, ticket_status=closed, client=Tangram, priority=51, created=2026-03-09 12:32:43, last_txn_id=0>, <Ticket(id=8103, rt_number=57690, queue=Incidents, subject=RH/EL/EL7 check updates failure, ticket_status=resolved, client=Internal, priority=61, created=2026-03-18 09:20:15, last_txn_id=0>, <Ticket(id=7960, rt_number=57547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-04 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

23 Feb - 27 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-23 10:37:04.901973	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902061	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902075	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902084	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902091	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902097	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902106	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902112	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902119	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902125	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902131	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902138	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902145	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902153	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902160	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902167	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902174	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902199	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902207	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902213	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902220	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902227	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902234	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902241	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902247	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902253	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902260	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902266	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902273	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902279	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902286	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902292	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902299	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902305	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902312	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902318	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902325	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902331	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902337	xxx	./services/model.py:838
DEBUG	2026-03-23 10:37:04.902345	xxx	./services/model.py:838