Client updates report (Incidents)

09 Feb - 13 Mar

RT	Client	Replies missed	Subject
57443	Rotastat		gallus.rotastat.com backup issue
57269	Internal		[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak
57637	Internal		Check for Security Notices and System Updates
57640	Trident Honda		vmsvr2.trident.lan storage volume usage /var
57221	Internal		Disks on clyde.tiger-computing.co.uk - DNS Bot
57442	Internal		Check for Security Notices and System Updates
57638	DLS Plastics		DLS Medical site down
57372	Sucden		ben/johnny.sucden.co.uk un-merged configuration files
57639	Tangram		Gitlab and lost emails
57435	Internal		Check for Security Notices and System Updates
57449	OGT		Storage alert: /srv/home on rodney.internal.ogtip.com
57222	Internal		Check for Security Notices and System Updates
57378	AskBio		talisker.synpromics.com volume usage /home
57384	Internal		Check for Security Notices and System Updates
57478	Internal		Check for Security Notices and System Updates
57635	Sucden		WARNING: Storage: RAID on sly.sucden.co.uk
57345	Global Brands		Power Outage \| Global Brands
57216	OpenCorporates		Corrupt bot database files
57359	Tangram	14 Feb	Server down: dgx2.etx.internal
57225	Internal		tcl staff vpn crl expiry
57460	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57468	AskBio		edb-coll.askbio.com backup failure
57337	Internal		Check for Security Notices and System Updates
57231	OGT		Storage warning: /srv/ngs on rodney.internal.ogtip.com
57347	Internal		Check for Security Notices and System Updates
57351	Internal		tcl/avon thanos-receive failing to handle requests
57361	Internal		Check for Security Notices and System Updates
57474	Koinex		DOWN: koinexserver.home
57475	OGT		CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57531	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57436	Globecast		CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57489	Internal		Check for Security Notices and System Updates
57356	Sucden	13 Feb	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57376	Internal		Check for Security Notices and System Updates
57381	Internal		[FIRING: 1 for tcl/avon] PrometheusJobMissing
57446	DLS Plastics		WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57390	Tangram		AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57452	OpenCorporates		san2 systemd service failure
57458	Midnight Hax		ws-trixie.midnighthax.com configuration fail loop
57433	Internal		Check for Security Notices and System Updates
57481	Rotastat		DOWN: gallus.rotastat.com
57380	Rotastat		Service failed: munin-node.service on gallus.rotastat.com
57382	Cirencester College		cirencester connectivity
57367	Internal		Check for Security Notices and System Updates
57480	Globecast		Systemd State on gcukscheddb01.globecastne.com
57484	Internal		Check for Security Notices and System Updates
57536	OpenCorporates		CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57370	Sucden		WARNING: System Health: NTP on *.sucden.co.uk
57465	Internal		Check for Security Notices and System Updates
57388	Sucden		patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57454	Internal		Check for Security Notices and System Updates
57447	Sucden		Storage alert: /home on duffman.sucden.co.uk
57339	OGT	11 Feb	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57423	Internal		Check for Security Notices and System Updates
57557	Internal		Check for Security Notices and System Updates
57563	Internal		Check for Security Notices and System Updates
57631	Internal		Check for Security Notices and System Updates
57572	Internal		Nextcloud 503
57569	Geograph		[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57618	Tangram		CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57641	BD Group		Storage alert: / on ef-v5-*
57619	Internal		Check for Security Notices and System Updates
57623	Tangram		AWS Backup copy jobs failed
57632	Sucden		duffman.sucden.co.uk mount missing /data/dl/releases
57540	Internal		Check for Security Notices and System Updates
57541	AskBio		Hosts down
57608	Internal		Check for Security Notices and System Updates
57544	Sucden	04 Mar	Visibility of Ticket Queue
57534	Sucden	04 Mar	Server usage/performance statistics after move of all STAR services to Interstar07-10
57609	Gravytrain		CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57624	Gravytrain		CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57553	OGT	06 Mar	docker on mickey
57571	Internal		[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring
57568	Ingeus		[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring
57546	BD Group	04 Mar	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57457	Geograph	25 Feb, 04 Mar	Loki Slow and unreliable
57552	Internal		Check for Security Notices and System Updates
57548	Internal		puppet fails on towy1
57621	OpenCorporates		Help needed with us_dc_companies_fetcher deploy on aws-bot2
57554	Geograph		CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57630	Sucden		DOWN: interstar05.sucden.co.uk
57614	Globecast		CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57610	Tangram		[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57566	Tangram		[FIRING: 1 for tangram/stage] ThanosCompactIsDown
57633	Geograph		geograph/prod/tcl-monitoring loki failing
57528	Sucden	07 Mar	interstar10 - ssh
57547	Internal		Check for Security Notices and System Updates

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	75.121 msec
System CPU time	0.091 msec
Total CPU time	75.212 msec
Elapsed time	96.936 msec
Context switches	65 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-13&start=2026-02-09
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-03-13'
'start'	'2026-02-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 2, 9), 'end': datetime.date(2026, 3, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-03-13&start=2026-02-09' [GET]>
tickets	[<Ticket(id=7885, rt_number=57443, queue=Incidents, subject=gallus.rotastat.com backup issue, ticket_status=closed, client=Rotastat, priority=51, created=2026-02-23 08:02:32, last_txn_id=0>, <Ticket(id=7775, rt_number=57269, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak, ticket_status=closed, client=Internal, priority=51, created=2026-02-09 15:27:37, last_txn_id=0>, <Ticket(id=8050, rt_number=57637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-13 00:00:03, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=closed, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=7759, rt_number=57221, queue=Incidents, subject=Disks on clyde.tiger-computing.co.uk - DNS Bot , ticket_status=closed, client=Internal, priority=51, created=2026-02-08 08:56:55, last_txn_id=0>, <Ticket(id=7884, rt_number=57442, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-23 00:00:05, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>, <Ticket(id=7814, rt_number=57372, queue=Incidents, subject=ben/johnny.sucden.co.uk un-merged configuration files, ticket_status=closed, client=Sucden, priority=41, created=2026-02-13 13:33:44, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=closed, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=7877, rt_number=57435, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-20 00:00:04, last_txn_id=0>, <Ticket(id=7891, rt_number=57449, queue=Incidents, subject=Storage alert: /srv/home on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-23 13:03:28, last_txn_id=0>, <Ticket(id=7760, rt_number=57222, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-09 00:00:04, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7826, rt_number=57384, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-17 00:00:04, last_txn_id=0>, <Ticket(id=7923, rt_number=57478, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-26 00:00:04, last_txn_id=0>, <Ticket(id=8048, rt_number=57635, queue=Incidents, subject=WARNING: Storage: RAID on sly.sucden.co.uk, ticket_status=closed, client=Sucden, priority=62, created=2026-03-12 16:23:30, last_txn_id=0>, <Ticket(id=7787, rt_number=57345, queue=Incidents, subject=Power Outage \| Global Brands, ticket_status=closed, client=Global Brands, priority=51, created=2026-02-10 15:32:18, last_txn_id=0>, <Ticket(id=7754, rt_number=57216, queue=Incidents, subject=Corrupt bot database files , ticket_status=closed, client=OpenCorporates, priority=52, created=2026-02-06 11:43:34, last_txn_id=0>, <Ticket(id=7801, rt_number=57359, queue=Incidents, subject=Server down: dgx2.etx.internal , ticket_status=closed, client=Tangram, priority=62, created=2026-02-11 17:13:49, last_txn_id=0>, <Ticket(id=7763, rt_number=57225, queue=Incidents, subject=tcl staff vpn crl expiry, ticket_status=closed, client=Internal, priority=61, created=2026-02-09 08:13:36, last_txn_id=0>, <Ticket(id=7902, rt_number=57460, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-02-24 10:37:15, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=7779, rt_number=57337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-10 00:00:03, last_txn_id=0>, <Ticket(id=7769, rt_number=57231, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-09 10:48:28, last_txn_id=0>, <Ticket(id=7789, rt_number=57347, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 00:00:04, last_txn_id=0>, <Ticket(id=7793, rt_number=57351, queue=Incidents, subject=tcl/avon thanos-receive failing to handle requests, ticket_status=closed, client=Internal, priority=51, created=2026-02-11 09:25:57, last_txn_id=0>, <Ticket(id=7803, rt_number=57361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-12 00:00:04, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>, <Ticket(id=7934, rt_number=57489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-02 00:00:06, last_txn_id=0>, <Ticket(id=7798, rt_number=57356, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=72, created=2026-02-11 13:24:46, last_txn_id=0>, <Ticket(id=7818, rt_number=57376, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-16 00:00:04, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7888, rt_number=57446, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2026-02-23 10:09:06, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7894, rt_number=57452, queue=Incidents, subject=san2 systemd service failure, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-23 21:54:27, last_txn_id=0>, <Ticket(id=7900, rt_number=57458, queue=Incidents, subject=ws-trixie.midnighthax.com configuration fail loop, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-24 10:12:04, last_txn_id=0>, <Ticket(id=7875, rt_number=57433, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-19 00:00:03, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7809, rt_number=57367, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-13 00:00:03, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7929, rt_number=57484, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-27 00:00:04, last_txn_id=0>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7812, rt_number=57370, queue=Incidents, subject=WARNING: System Health: NTP on .sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2026-02-13 09:59:09, last_txn_id=0>, <Ticket(id=7910, rt_number=57465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-25 00:00:05, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7896, rt_number=57454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-24 00:00:05, last_txn_id=0>, <Ticket(id=7889, rt_number=57447, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-02-23 10:11:14, last_txn_id=0>, <Ticket(id=7781, rt_number=57339, queue=Incidents, subject=CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-02-10 08:12:42, last_txn_id=0>, <Ticket(id=7865, rt_number=57423, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-18 00:00:03, last_txn_id=0>, <Ticket(id=7970, rt_number=57557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-06 00:00:03, last_txn_id=0>, <Ticket(id=7976, rt_number=57563, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 00:00:04, last_txn_id=0>, <Ticket(id=8044, rt_number=57631, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-12 00:00:03, last_txn_id=0>, <Ticket(id=7985, rt_number=57572, queue=Incidents, subject=Nextcloud 503, ticket_status=closed, client=Internal, priority=41, created=2026-03-09 13:10:39, last_txn_id=2465374>, <Ticket(id=7982, rt_number=57569, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-03-09 13:06:21, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8032, rt_number=57619, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 00:00:05, last_txn_id=0>, <Ticket(id=8036, rt_number=57623, queue=Incidents, subject=AWS Backup copy jobs failed, ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 12:04:12, last_txn_id=0>, <Ticket(id=8045, rt_number=57632, queue=Incidents, subject=duffman.sucden.co.uk mount missing /data/dl/releases, ticket_status=closed, client=Sucden, priority=51, created=2026-03-12 08:24:54, last_txn_id=0>, <Ticket(id=7953, rt_number=57540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:06, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=8021, rt_number=57608, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-10 00:00:08, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8037, rt_number=57624, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2026-03-11 13:30:21, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7984, rt_number=57571, queue=Incidents, subject=[FIRING: 1 for tcl/avon] NodeSystemSaturation in tcl-monitoring, ticket_status=closed, client=Internal, priority=51, created=2026-03-09 13:11:15, last_txn_id=0>, <Ticket(id=7981, rt_number=57568, queue=Incidents, subject=[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring, ticket_status=closed, client=Ingeus, priority=51, created=2026-03-09 12:53:51, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7899, rt_number=57457, queue=Incidents, subject=Loki Slow and unreliable, ticket_status=closed, client=Geograph, priority=52, created=2026-02-24 09:46:10, last_txn_id=0>, <Ticket(id=7965, rt_number=57552, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-05 00:00:06, last_txn_id=0>, <Ticket(id=7961, rt_number=57548, queue=Incidents, subject=puppet fails on towy1, ticket_status=closed, client=Internal, priority=61, created=2026-03-04 16:15:15, last_txn_id=0>, <Ticket(id=8034, rt_number=57621, queue=Incidents, subject=Help needed with us_dc_companies_fetcher deploy on aws-bot2, ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-11 09:49:39, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=8043, rt_number=57630, queue=Incidents, subject=DOWN: interstar05.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-03-11 18:05:13, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=7979, rt_number=57566, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactIsDown, ticket_status=closed, client=Tangram, priority=51, created=2026-03-09 12:32:43, last_txn_id=0>, <Ticket(id=8046, rt_number=57633, queue=Incidents, subject=geograph/prod/tcl-monitoring loki failing, ticket_status=closed, client=Geograph, priority=51, created=2026-03-12 08:53:21, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=closed, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=7960, rt_number=57547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-04 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

09 Feb - 13 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 10:19:14.572107	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572166	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572179	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572187	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572195	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572202	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572210	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572217	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572224	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572232	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572238	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572245	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572251	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572258	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572264	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572271	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572278	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572286	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572293	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572300	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572307	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572314	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572320	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572328	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572334	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572341	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572348	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572355	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572362	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572369	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572376	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572383	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572390	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572396	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572403	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572409	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572416	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572423	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572430	xxx	./services/model.py:838
DEBUG	2026-03-27 10:19:14.572436	xxx	./services/model.py:838