Client updates report (Incidents)

02 Mar - 06 Mar

RT	Client	Replies missed	Subject
57531	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57489	Internal		Check for Security Notices and System Updates
57536	OpenCorporates		CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57557	Internal		Check for Security Notices and System Updates
57540	Internal		Check for Security Notices and System Updates
57541	AskBio		Hosts down
57544	Sucden	04 Mar	Visibility of Ticket Queue
57534	Sucden	04 Mar	Server usage/performance statistics after move of all STAR services to Interstar07-10
57553	OGT		docker on mickey
57546	BD Group	04 Mar	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57457	Geograph	25 Feb, 04 Mar	Loki Slow and unreliable
57552	Internal		Check for Security Notices and System Updates
57548	Internal		puppet fails on towy1
57554	Geograph		CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57528	Sucden		interstar10 - ssh
57547	Internal		Check for Security Notices and System Updates

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.716 msec
System CPU time	0.008 msec
Total CPU time	19.724 msec
Elapsed time	33.661 msec
Context switches	21 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-06&start=2026-03-02
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-06'
'start'	'2026-03-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 3, 2), 'end': datetime.date(2026, 3, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-03-06&start=2026-03-02' [GET]>
tickets	[<Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7934, rt_number=57489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-02 00:00:06, last_txn_id=0>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7970, rt_number=57557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-06 00:00:03, last_txn_id=0>, <Ticket(id=7953, rt_number=57540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:06, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7899, rt_number=57457, queue=Incidents, subject=Loki Slow and unreliable, ticket_status=closed, client=Geograph, priority=52, created=2026-02-24 09:46:10, last_txn_id=0>, <Ticket(id=7965, rt_number=57552, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-05 00:00:06, last_txn_id=0>, <Ticket(id=7961, rt_number=57548, queue=Incidents, subject=puppet fails on towy1, ticket_status=closed, client=Internal, priority=61, created=2026-03-04 16:15:15, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=7960, rt_number=57547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-04 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

02 Mar - 06 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 22:05:34.632038	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632084	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632094	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632101	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632107	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632112	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632118	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632123	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632128	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632133	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632138	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632142	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632147	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632152	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632157	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632163	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632167	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632172	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632177	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632182	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632187	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632192	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632197	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632202	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632207	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632213	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632218	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632223	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632228	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632233	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632238	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632242	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632247	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632252	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632257	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632261	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632266	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632270	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632275	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632279	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632284	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632288	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632293	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632298	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632303	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632308	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632312	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632318	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632323	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632327	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632332	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632337	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632342	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632347	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632352	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632357	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632362	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632367	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632371	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632376	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632380	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632385	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632390	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632395	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632399	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632404	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632409	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632413	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632418	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632423	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632428	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632432	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632437	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632442	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632485	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632493	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632499	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632504	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632509	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632514	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632519	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632524	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632529	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632534	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632539	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632544	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632549	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632554	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632558	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632563	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632568	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632572	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632577	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632583	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632588	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632592	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632597	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632602	xxx	./services/model.py:838
DEBUG	2026-03-21 22:05:34.632607	xxx	./services/model.py:838