Client updates report (Incidents)

02 Feb - 06 Mar

RT	Client	Replies missed	Subject
57443	Rotastat		gallus.rotastat.com backup issue
57269	Internal		[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak
57140	Cirencester College		20260129-DB server degraded - appears full
57221	Internal		Disks on clyde.tiger-computing.co.uk - DNS Bot
57442	Internal		Check for Security Notices and System Updates
57166	BD Group		efiling www.1stformations.co.uk
57213	Internal		Check for Security Notices and System Updates
57214	AskBio		CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com'
57372	Sucden		ben/johnny.sucden.co.uk un-merged configuration files
57169	Internal		Check for Security Notices and System Updates
57435	Internal		Check for Security Notices and System Updates
57202	Internal		Check for Security Notices and System Updates
57449	OGT		Storage alert: /srv/home on rodney.internal.ogtip.com
57174	Cirencester College		CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57211	OpenCorporates		WARNING: System Health: NTP on bot2 and analysis-app1
57212	Midnight Hax		CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com
57217	Koinex		Security: Kernel Version on koinexserver.home
57220	OpenCorporates		UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal'
57222	Internal		Check for Security Notices and System Updates
57204	OGT		manuel.internal.ogtip.com restic issues
57160	Crystal Units	02 Feb	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
57378	AskBio		talisker.synpromics.com volume usage /home
57194	Internal		Check for Security Notices and System Updates
57209	Cirencester College		CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57384	Internal		Check for Security Notices and System Updates
57478	Internal		Check for Security Notices and System Updates
57345	Global Brands		Power Outage \| Global Brands
57216	OpenCorporates		Corrupt bot database files
57359	Tangram	14 Feb	Server down: dgx2.etx.internal
57225	Internal		tcl staff vpn crl expiry
57460	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57468	AskBio		edb-coll.askbio.com backup failure
57337	Internal		Check for Security Notices and System Updates
57231	OGT		Storage warning: /srv/ngs on rodney.internal.ogtip.com
57347	Internal		Check for Security Notices and System Updates
57351	Internal		tcl/avon thanos-receive failing to handle requests
57361	Internal		Check for Security Notices and System Updates
57187	Internal		Check for Security Notices and System Updates
57182	OpenCorporates		OC CEPH PG Failed
57474	Koinex		DOWN: koinexserver.home
57475	OGT		CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57531	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57436	Globecast		CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57489	Internal		Check for Security Notices and System Updates
57356	Sucden	13 Feb	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57376	Internal		Check for Security Notices and System Updates
57381	Internal		[FIRING: 1 for tcl/avon] PrometheusJobMissing
57446	DLS Plastics		WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57390	Tangram		AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57452	OpenCorporates		san2 systemd service failure
57458	Midnight Hax		ws-trixie.midnighthax.com configuration fail loop
57433	Internal		Check for Security Notices and System Updates
57481	Rotastat		DOWN: gallus.rotastat.com
57380	Rotastat		Service failed: munin-node.service on gallus.rotastat.com
57382	Cirencester College		cirencester connectivity
57367	Internal		Check for Security Notices and System Updates
57480	Globecast		Systemd State on gcukscheddb01.globecastne.com
57484	Internal		Check for Security Notices and System Updates
57536	OpenCorporates		CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57370	Sucden		WARNING: System Health: NTP on *.sucden.co.uk
57465	Internal		Check for Security Notices and System Updates
57388	Sucden		patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57454	Internal		Check for Security Notices and System Updates
57447	Sucden		Storage alert: /home on duffman.sucden.co.uk
57339	OGT	11 Feb	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57423	Internal		Check for Security Notices and System Updates
57557	Internal		Check for Security Notices and System Updates
57540	Internal		Check for Security Notices and System Updates
57541	AskBio		Hosts down
57544	Sucden	04 Mar	Visibility of Ticket Queue
57534	Sucden	04 Mar	Server usage/performance statistics after move of all STAR services to Interstar07-10
57553	OGT		docker on mickey
57546	BD Group	04 Mar	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57457	Geograph	25 Feb, 04 Mar	Loki Slow and unreliable
57552	Internal		Check for Security Notices and System Updates
57548	Internal		puppet fails on towy1
57554	Geograph		CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57528	Sucden		interstar10 - ssh
57547	Internal		Check for Security Notices and System Updates

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	141.053 msec
System CPU time	7.901 msec
Total CPU time	148.954 msec
Elapsed time	162.859 msec
Context switches	85 voluntary, 11 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-06&start=2026-02-02
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-03-06'
'start'	'2026-02-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 2, 2), 'end': datetime.date(2026, 3, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-03-06&start=2026-02-02' [GET]>
tickets	[<Ticket(id=7885, rt_number=57443, queue=Incidents, subject=gallus.rotastat.com backup issue, ticket_status=closed, client=Rotastat, priority=51, created=2026-02-23 08:02:32, last_txn_id=0>, <Ticket(id=7775, rt_number=57269, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak, ticket_status=closed, client=Internal, priority=51, created=2026-02-09 15:27:37, last_txn_id=0>, <Ticket(id=7678, rt_number=57140, queue=Incidents, subject=20260129-DB server degraded - appears full, ticket_status=closed, client=Cirencester College, priority=71, created=2026-01-29 16:14:35, last_txn_id=2448320>, <Ticket(id=7759, rt_number=57221, queue=Incidents, subject=Disks on clyde.tiger-computing.co.uk - DNS Bot , ticket_status=closed, client=Internal, priority=51, created=2026-02-08 08:56:55, last_txn_id=0>, <Ticket(id=7884, rt_number=57442, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-23 00:00:05, last_txn_id=0>, <Ticket(id=7704, rt_number=57166, queue=Incidents, subject=efiling www.1stformations.co.uk , ticket_status=closed, client=BD Group, priority=72, created=2026-02-01 21:13:05, last_txn_id=0>, <Ticket(id=7751, rt_number=57213, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-06 00:00:03, last_txn_id=0>, <Ticket(id=7752, rt_number=57214, queue=Incidents, subject=CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com', ticket_status=closed, client=AskBio, priority=61, created=2026-02-06 01:19:23, last_txn_id=0>, <Ticket(id=7814, rt_number=57372, queue=Incidents, subject=ben/johnny.sucden.co.uk un-merged configuration files, ticket_status=closed, client=Sucden, priority=41, created=2026-02-13 13:33:44, last_txn_id=0>, <Ticket(id=7707, rt_number=57169, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-02 00:00:04, last_txn_id=0>, <Ticket(id=7877, rt_number=57435, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-20 00:00:04, last_txn_id=0>, <Ticket(id=7740, rt_number=57202, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-05 00:00:04, last_txn_id=0>, <Ticket(id=7891, rt_number=57449, queue=Incidents, subject=Storage alert: /srv/home on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-23 13:03:28, last_txn_id=0>, <Ticket(id=7712, rt_number=57174, queue=Incidents, subject=CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-02 09:11:04, last_txn_id=0>, <Ticket(id=7749, rt_number=57211, queue=Incidents, subject=WARNING: System Health: NTP on bot2 and analysis-app1, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-05 17:26:37, last_txn_id=0>, <Ticket(id=7750, rt_number=57212, queue=Incidents, subject=CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-05 17:35:26, last_txn_id=0>, <Ticket(id=7755, rt_number=57217, queue=Incidents, subject=Security: Kernel Version on koinexserver.home, ticket_status=closed, client=Koinex, priority=41, created=2026-02-06 12:06:38, last_txn_id=0>, <Ticket(id=7758, rt_number=57220, queue=Incidents, subject=UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=71, created=2026-02-06 16:39:17, last_txn_id=0>, <Ticket(id=7760, rt_number=57222, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-09 00:00:04, last_txn_id=0>, <Ticket(id=7742, rt_number=57204, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=41, created=2026-02-05 08:05:14, last_txn_id=0>, <Ticket(id=7698, rt_number=57160, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2026-01-31 00:05:44, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7732, rt_number=57194, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-04 00:00:03, last_txn_id=0>, <Ticket(id=7747, rt_number=57209, queue=Incidents, subject=CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=51, created=2026-02-05 15:44:22, last_txn_id=0>, <Ticket(id=7826, rt_number=57384, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-17 00:00:04, last_txn_id=0>, <Ticket(id=7923, rt_number=57478, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-26 00:00:04, last_txn_id=0>, <Ticket(id=7787, rt_number=57345, queue=Incidents, subject=Power Outage \| Global Brands, ticket_status=closed, client=Global Brands, priority=51, created=2026-02-10 15:32:18, last_txn_id=0>, <Ticket(id=7754, rt_number=57216, queue=Incidents, subject=Corrupt bot database files , ticket_status=closed, client=OpenCorporates, priority=52, created=2026-02-06 11:43:34, last_txn_id=0>, <Ticket(id=7801, rt_number=57359, queue=Incidents, subject=Server down: dgx2.etx.internal , ticket_status=closed, client=Tangram, priority=62, created=2026-02-11 17:13:49, last_txn_id=0>, <Ticket(id=7763, rt_number=57225, queue=Incidents, subject=tcl staff vpn crl expiry, ticket_status=closed, client=Internal, priority=61, created=2026-02-09 08:13:36, last_txn_id=0>, <Ticket(id=7902, rt_number=57460, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-02-24 10:37:15, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=7779, rt_number=57337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-10 00:00:03, last_txn_id=0>, <Ticket(id=7769, rt_number=57231, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-09 10:48:28, last_txn_id=0>, <Ticket(id=7789, rt_number=57347, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-11 00:00:04, last_txn_id=0>, <Ticket(id=7793, rt_number=57351, queue=Incidents, subject=tcl/avon thanos-receive failing to handle requests, ticket_status=closed, client=Internal, priority=51, created=2026-02-11 09:25:57, last_txn_id=0>, <Ticket(id=7803, rt_number=57361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-12 00:00:04, last_txn_id=0>, <Ticket(id=7725, rt_number=57187, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-03 00:00:03, last_txn_id=0>, <Ticket(id=7720, rt_number=57182, queue=Incidents, subject=OC CEPH PG Failed, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-02 17:46:39, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>, <Ticket(id=7934, rt_number=57489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-02 00:00:06, last_txn_id=0>, <Ticket(id=7798, rt_number=57356, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=72, created=2026-02-11 13:24:46, last_txn_id=0>, <Ticket(id=7818, rt_number=57376, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-16 00:00:04, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7888, rt_number=57446, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2026-02-23 10:09:06, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7894, rt_number=57452, queue=Incidents, subject=san2 systemd service failure, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-23 21:54:27, last_txn_id=0>, <Ticket(id=7900, rt_number=57458, queue=Incidents, subject=ws-trixie.midnighthax.com configuration fail loop, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-24 10:12:04, last_txn_id=0>, <Ticket(id=7875, rt_number=57433, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-19 00:00:03, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7809, rt_number=57367, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-13 00:00:03, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7929, rt_number=57484, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-27 00:00:04, last_txn_id=0>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7812, rt_number=57370, queue=Incidents, subject=WARNING: System Health: NTP on *.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2026-02-13 09:59:09, last_txn_id=0>, <Ticket(id=7910, rt_number=57465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-25 00:00:05, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7896, rt_number=57454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-24 00:00:05, last_txn_id=0>, <Ticket(id=7889, rt_number=57447, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-02-23 10:11:14, last_txn_id=0>, <Ticket(id=7781, rt_number=57339, queue=Incidents, subject=CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-02-10 08:12:42, last_txn_id=0>, <Ticket(id=7865, rt_number=57423, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-18 00:00:03, last_txn_id=0>, <Ticket(id=7970, rt_number=57557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-06 00:00:03, last_txn_id=0>, <Ticket(id=7953, rt_number=57540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-03 00:00:06, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7899, rt_number=57457, queue=Incidents, subject=Loki Slow and unreliable, ticket_status=closed, client=Geograph, priority=52, created=2026-02-24 09:46:10, last_txn_id=0>, <Ticket(id=7965, rt_number=57552, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-05 00:00:06, last_txn_id=0>, <Ticket(id=7961, rt_number=57548, queue=Incidents, subject=puppet fails on towy1, ticket_status=closed, client=Internal, priority=61, created=2026-03-04 16:15:15, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=closed, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=7960, rt_number=57547, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-03-04 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

02 Feb - 06 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 08:37:32.977717	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977765	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977775	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977782	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977788	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977795	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977802	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977807	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977813	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977819	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977824	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977830	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977835	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977841	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977847	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977852	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977858	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977863	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977869	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977875	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977880	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977886	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977891	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977896	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977902	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977908	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977914	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977920	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977925	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977931	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977937	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977942	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977947	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977953	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977959	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977964	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977969	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977975	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977980	xxx	./services/model.py:838
DEBUG	2026-07-09 08:37:32.977986	xxx	./services/model.py:838