Client updates report (Incidents)

23 Feb - 27 Feb

RT	Client	Replies missed	Subject
57443	Rotastat		gallus.rotastat.com backup issue
57442	Internal		Check for Security Notices and System Updates
57449	OGT		Storage alert: /srv/home on rodney.internal.ogtip.com
57478	Internal		Check for Security Notices and System Updates
57460	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57468	AskBio		edb-coll.askbio.com backup failure
57474	Koinex		DOWN: koinexserver.home
57475	OGT		CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57446	DLS Plastics		WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57452	OpenCorporates		san2 systemd service failure
57458	Midnight Hax		ws-trixie.midnighthax.com configuration fail loop
57481	Rotastat		DOWN: gallus.rotastat.com
57480	Globecast		Systemd State on gcukscheddb01.globecastne.com
57484	Internal		Check for Security Notices and System Updates
57465	Internal		Check for Security Notices and System Updates
57388	Sucden		patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57454	Internal		Check for Security Notices and System Updates
57447	Sucden		Storage alert: /home on duffman.sucden.co.uk
57457	Geograph	25 Feb	Loki Slow and unreliable

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.138 msec
System CPU time	0.000 msec
Total CPU time	18.138 msec
Elapsed time	29.382 msec
Context switches	15 voluntary, 7 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-27&start=2026-02-23
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-27'
'start'	'2026-02-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 2, 23), 'end': datetime.date(2026, 2, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-02-27&start=2026-02-23' [GET]>
tickets	[<Ticket(id=7885, rt_number=57443, queue=Incidents, subject=gallus.rotastat.com backup issue, ticket_status=closed, client=Rotastat, priority=51, created=2026-02-23 08:02:32, last_txn_id=0>, <Ticket(id=7884, rt_number=57442, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-23 00:00:05, last_txn_id=0>, <Ticket(id=7891, rt_number=57449, queue=Incidents, subject=Storage alert: /srv/home on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-02-23 13:03:28, last_txn_id=0>, <Ticket(id=7923, rt_number=57478, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-26 00:00:04, last_txn_id=0>, <Ticket(id=7902, rt_number=57460, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-02-24 10:37:15, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7888, rt_number=57446, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2026-02-23 10:09:06, last_txn_id=0>, <Ticket(id=7894, rt_number=57452, queue=Incidents, subject=san2 systemd service failure, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-23 21:54:27, last_txn_id=0>, <Ticket(id=7900, rt_number=57458, queue=Incidents, subject=ws-trixie.midnighthax.com configuration fail loop, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-24 10:12:04, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7929, rt_number=57484, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-27 00:00:04, last_txn_id=0>, <Ticket(id=7910, rt_number=57465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-25 00:00:05, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7896, rt_number=57454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-24 00:00:05, last_txn_id=0>, <Ticket(id=7889, rt_number=57447, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-02-23 10:11:14, last_txn_id=0>, <Ticket(id=7899, rt_number=57457, queue=Incidents, subject=Loki Slow and unreliable, ticket_status=closed, client=Geograph, priority=52, created=2026-02-24 09:46:10, last_txn_id=0>]

Client updates report (Incidents)

23 Feb - 27 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 23:38:05.035519	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035597	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035608	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035616	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035625	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035634	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035640	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035647	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035653	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035659	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035665	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035670	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035675	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035681	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035687	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035695	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035702	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035707	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035712	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035718	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035723	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035728	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035733	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035739	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035744	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035749	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035754	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035759	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035764	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035770	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035775	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035780	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035785	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035791	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035796	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035802	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035806	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035812	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035817	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035822	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035829	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035834	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035840	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035845	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035850	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035856	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035862	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035868	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035880	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035894	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035900	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035906	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035911	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035916	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035921	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035926	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035932	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035937	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035941	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035947	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035952	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035957	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035962	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035968	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035974	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035979	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035984	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035989	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.035994	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036000	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036005	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036010	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036015	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036021	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036026	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036031	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036036	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036042	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036047	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036052	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036057	xxx	./services/model.py:838
DEBUG	2026-03-21 23:38:05.036062	xxx	./services/model.py:838