Client updates report (Incidents)

16 Feb - 20 Feb

RT	Client	Replies missed	Subject
57435	Internal		Check for Security Notices and System Updates
57378	AskBio		talisker.synpromics.com volume usage /home
57384	Internal		Check for Security Notices and System Updates
57359	Tangram	14 Feb	Server down: dgx2.etx.internal
57436	Globecast		CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57356	Sucden	13 Feb	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57376	Internal		Check for Security Notices and System Updates
57381	Internal		[FIRING: 1 for tcl/avon] PrometheusJobMissing
57390	Tangram		AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57433	Internal		Check for Security Notices and System Updates
57380	Rotastat		Service failed: munin-node.service on gallus.rotastat.com
57382	Cirencester College		cirencester connectivity
57370	Sucden		WARNING: System Health: NTP on *.sucden.co.uk
57388	Sucden		patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57339	OGT	11 Feb	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57423	Internal		Check for Security Notices and System Updates

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.749 msec
System CPU time	0.000 msec
Total CPU time	14.749 msec
Elapsed time	29.144 msec
Context switches	13 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-02-16
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-02-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 2, 16), 'end': datetime.date(2026, 2, 20)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-02-20&start=2026-02-16' [GET]>
tickets	[<Ticket(id=7877, rt_number=57435, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-20 00:00:04, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7826, rt_number=57384, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-17 00:00:04, last_txn_id=0>, <Ticket(id=7801, rt_number=57359, queue=Incidents, subject=Server down: dgx2.etx.internal , ticket_status=closed, client=Tangram, priority=62, created=2026-02-11 17:13:49, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>, <Ticket(id=7798, rt_number=57356, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=72, created=2026-02-11 13:24:46, last_txn_id=0>, <Ticket(id=7818, rt_number=57376, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-16 00:00:04, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7875, rt_number=57433, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-19 00:00:03, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7812, rt_number=57370, queue=Incidents, subject=WARNING: System Health: NTP on *.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2026-02-13 09:59:09, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7781, rt_number=57339, queue=Incidents, subject=CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2026-02-10 08:12:42, last_txn_id=0>, <Ticket(id=7865, rt_number=57423, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-18 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

16 Feb - 20 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 01:11:39.212127	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212201	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212212	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212219	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212225	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212231	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212237	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212242	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212248	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212254	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212259	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212264	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212270	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212275	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212281	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212286	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212293	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212298	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212304	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212324	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212333	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212341	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212346	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212351	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212356	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212362	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212368	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212373	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212379	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212384	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212390	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212395	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212410	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212416	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212421	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212426	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212431	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212437	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212442	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212486	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212493	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212498	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212503	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212509	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212515	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212520	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212526	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212532	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212537	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212542	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212547	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212552	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212558	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212563	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212568	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212573	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212578	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212583	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212588	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212593	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212598	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212604	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212609	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212614	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212619	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212624	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212630	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212636	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212641	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212646	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212651	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212657	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212662	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212668	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212673	xxx	./services/model.py:838
DEBUG	2026-03-22 01:11:39.212678	xxx	./services/model.py:838