Client updates report (Incidents)

02 Feb - 06 Feb

RT	Client	Replies missed	Subject
57140	Cirencester College		20260129-DB server degraded - appears full
57166	BD Group		efiling www.1stformations.co.uk
57213	Internal		Check for Security Notices and System Updates
57214	AskBio		CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com'
57169	Internal		Check for Security Notices and System Updates
57202	Internal		Check for Security Notices and System Updates
57174	Cirencester College		CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57211	OpenCorporates		WARNING: System Health: NTP on bot2 and analysis-app1
57212	Midnight Hax		CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com
57217	Koinex		Security: Kernel Version on koinexserver.home
57220	OpenCorporates		UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal'
57204	OGT		manuel.internal.ogtip.com restic issues
57160	Crystal Units	02 Feb	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
57194	Internal		Check for Security Notices and System Updates
57209	Cirencester College		CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57216	OpenCorporates		Corrupt bot database files
57187	Internal		Check for Security Notices and System Updates
57182	OpenCorporates		OC CEPH PG Failed

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	16.101 msec
System CPU time	0.000 msec
Total CPU time	16.101 msec
Elapsed time	27.493 msec
Context switches	19 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-06&start=2026-02-02
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-06'
'start'	'2026-02-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 2, 2), 'end': datetime.date(2026, 2, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-02-06&start=2026-02-02' [GET]>
tickets	[<Ticket(id=7678, rt_number=57140, queue=Incidents, subject=20260129-DB server degraded - appears full, ticket_status=closed, client=Cirencester College, priority=71, created=2026-01-29 16:14:35, last_txn_id=2448320>, <Ticket(id=7704, rt_number=57166, queue=Incidents, subject=efiling www.1stformations.co.uk , ticket_status=closed, client=BD Group, priority=72, created=2026-02-01 21:13:05, last_txn_id=0>, <Ticket(id=7751, rt_number=57213, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-06 00:00:03, last_txn_id=0>, <Ticket(id=7752, rt_number=57214, queue=Incidents, subject=CRITICAL: 'Networking: SSH' on 'macleod-ipmi.synpromics.com', ticket_status=closed, client=AskBio, priority=61, created=2026-02-06 01:19:23, last_txn_id=0>, <Ticket(id=7707, rt_number=57169, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-02 00:00:04, last_txn_id=0>, <Ticket(id=7740, rt_number=57202, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-05 00:00:04, last_txn_id=0>, <Ticket(id=7712, rt_number=57174, queue=Incidents, subject=CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-02 09:11:04, last_txn_id=0>, <Ticket(id=7749, rt_number=57211, queue=Incidents, subject=WARNING: System Health: NTP on bot2 and analysis-app1, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-05 17:26:37, last_txn_id=0>, <Ticket(id=7750, rt_number=57212, queue=Incidents, subject=CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-02-05 17:35:26, last_txn_id=0>, <Ticket(id=7755, rt_number=57217, queue=Incidents, subject=Security: Kernel Version on koinexserver.home, ticket_status=closed, client=Koinex, priority=41, created=2026-02-06 12:06:38, last_txn_id=0>, <Ticket(id=7758, rt_number=57220, queue=Incidents, subject=UNKNOWN: 'systemd_state' on 'vm-host22.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=71, created=2026-02-06 16:39:17, last_txn_id=0>, <Ticket(id=7742, rt_number=57204, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=41, created=2026-02-05 08:05:14, last_txn_id=0>, <Ticket(id=7698, rt_number=57160, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2026-01-31 00:05:44, last_txn_id=0>, <Ticket(id=7732, rt_number=57194, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-04 00:00:03, last_txn_id=0>, <Ticket(id=7747, rt_number=57209, queue=Incidents, subject=CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=51, created=2026-02-05 15:44:22, last_txn_id=0>, <Ticket(id=7754, rt_number=57216, queue=Incidents, subject=Corrupt bot database files , ticket_status=closed, client=OpenCorporates, priority=52, created=2026-02-06 11:43:34, last_txn_id=0>, <Ticket(id=7725, rt_number=57187, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-02-03 00:00:03, last_txn_id=0>, <Ticket(id=7720, rt_number=57182, queue=Incidents, subject=OC CEPH PG Failed, ticket_status=closed, client=OpenCorporates, priority=61, created=2026-02-02 17:46:39, last_txn_id=0>]

Client updates report (Incidents)

02 Feb - 06 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 04:14:50.529199	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529254	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529265	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529273	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529280	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529288	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529293	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529299	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529305	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529311	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529316	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529321	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529326	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529331	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529337	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529342	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529348	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529353	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529358	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529363	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529369	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529374	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529379	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529384	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529389	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529394	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529400	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529405	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529410	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529415	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529420	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529425	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529430	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529435	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529440	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529445	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529450	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529456	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529460	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529468	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529475	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529481	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529487	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529492	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529497	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529503	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529508	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529514	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529519	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529524	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529529	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529535	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529540	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529545	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529550	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529555	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529560	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529565	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529573	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529579	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529584	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529589	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529594	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529599	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529604	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529610	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529615	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529620	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529625	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529630	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529635	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529640	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529645	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529651	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529658	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529663	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529668	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529674	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529679	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529684	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529690	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529695	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529700	xxx	./services/model.py:838
DEBUG	2026-03-22 04:14:50.529706	xxx	./services/model.py:838