Client updates report (Incidents)

19 Jan - 23 Jan

RT	Client	Replies missed	Subject
57089	Internal		Check for Security Notices and System Updates
57103	Internal		Check for Security Notices and System Updates
57093	Internal		Check for Security Notices and System Updates
57067	Sucden		ptp4l service failing on interstar01,02
57065	OpenCorporates		OC Icinga issue
57069	Internal		Check for Security Notices and System Updates
57082	OGT	21 Jan	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
57070	OGT	20 Jan	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57094	Geograph		CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
57101	DLS Plastics		WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal
57086	Imoves	21 Jan	Is imoves down - can you check
57091	Top To Toe		CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com
57077	Internal		Check for Security Notices and System Updates
56974	Koinex	16 Jan	CRITICAL: Networking: ping4 on koinexserver.home
57075	AskBio		DOWN: rtp-promptdv-01.askbio.com

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	17.192 msec
System CPU time	0.000 msec
Total CPU time	17.192 msec
Elapsed time	29.969 msec
Context switches	21 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-23&start=2026-01-19
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-23'
'start'	'2026-01-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 1, 19), 'end': datetime.date(2026, 1, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-01-23&start=2026-01-19' [GET]>
tickets	[<Ticket(id=7627, rt_number=57089, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-21 00:00:02, last_txn_id=0>, <Ticket(id=7641, rt_number=57103, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-23 00:00:02, last_txn_id=0>, <Ticket(id=7631, rt_number=57093, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-22 00:00:02, last_txn_id=0>, <Ticket(id=7604, rt_number=57067, queue=Incidents, subject=ptp4l service failing on interstar01,02, ticket_status=closed, client=Sucden, priority=71, created=2026-01-17 10:39:12, last_txn_id=0>, <Ticket(id=7602, rt_number=57065, queue=Incidents, subject=OC Icinga issue, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-01-16 08:35:22, last_txn_id=0>, <Ticket(id=7606, rt_number=57069, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-19 00:00:02, last_txn_id=0>, <Ticket(id=7619, rt_number=57082, queue=Incidents, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=32, created=2026-01-20 11:35:50, last_txn_id=0>, <Ticket(id=7607, rt_number=57070, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2026-01-19 09:58:34, last_txn_id=0>, <Ticket(id=7632, rt_number=57094, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2026-01-22 10:20:24, last_txn_id=0>, <Ticket(id=7639, rt_number=57101, queue=Incidents, subject=WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=1, created=2026-01-22 14:02:41, last_txn_id=0>, <Ticket(id=7623, rt_number=57086, queue=Incidents, subject=Is imoves down - can you check, ticket_status=closed, client=Imoves, priority=12, created=2026-01-20 16:44:39, last_txn_id=0>, <Ticket(id=7629, rt_number=57091, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=71, created=2026-01-21 07:57:49, last_txn_id=0>, <Ticket(id=7614, rt_number=57077, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-20 00:00:03, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=closed, client=Koinex, priority=53, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7612, rt_number=57075, queue=Incidents, subject=DOWN: rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2026-01-19 14:50:01, last_txn_id=0>]

Client updates report (Incidents)

19 Jan - 23 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 07:28:21.083110	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083160	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083169	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083176	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083182	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083188	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083193	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083198	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083204	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083209	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083215	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083220	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083225	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083231	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083236	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083243	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083248	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083254	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083260	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083265	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083270	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083276	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083282	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083287	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083292	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083297	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083302	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083308	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083313	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083318	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083324	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083329	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083335	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083341	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083346	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083353	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083359	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083367	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083373	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083379	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083384	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083390	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083396	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083402	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083407	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083413	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083418	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083424	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083430	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083436	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083442	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083447	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083453	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083459	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083464	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083470	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083475	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083481	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083486	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083492	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083498	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083503	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083509	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083514	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083520	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083526	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083532	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083537	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083543	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083549	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083554	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083560	xxx	./services/model.py:838
DEBUG	2026-03-22 07:28:21.083565	xxx	./services/model.py:838