Client updates report (Incidents)

12 Jan - 16 Jan

RT	Client	Replies missed	Subject
57016	Internal		CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk
57065	OpenCorporates		OC Icinga issue
56949	Global Brands	13 Jan	DOWN: svr1.global-brands.internal
57051	AskBio		CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com
56926	Gravytrain		app.prod.qs1.grvytrn.co.uk certbot renew snap failure
56962	OpenCorporates		CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal'
57064	Crystal Units		Logrotate failure on crylonlis2024.crystal.local
57063	Internal		Check for Security Notices and System Updates
56963	Internal		Check for Security Notices and System Updates
56950	Tangram		WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56977	Internal		Check for Security Notices and System Updates
56981	Internal		Check for Security Notices and System Updates
57049	Internal		Check for Security Notices and System Updates
57052	Internal		tcl/avon/tcl-monitoring thanos compact failed
57053	Geograph		geograph/prod/tcl-monitoring
57060	Cirencester College		CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
57054	Rotastat		gallus.rotastat.com duply backups failure
57061	OGT		WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
56966	Internal		icinga web pods ooming
56974	Koinex	14 Jan	CRITICAL: Networking: ping4 on koinexserver.home
56967	Internal		Server backups not allocated to a client

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	26.284 msec
System CPU time	0.000 msec
Total CPU time	26.284 msec
Elapsed time	40.117 msec
Context switches	17 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-16&start=2026-01-12
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-16'
'start'	'2026-01-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 1, 12), 'end': datetime.date(2026, 1, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-01-16&start=2026-01-12' [GET]>
tickets	[<Ticket(id=7521, rt_number=57016, queue=Incidents, subject=CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2026-01-14 21:03:53, last_txn_id=0>, <Ticket(id=7602, rt_number=57065, queue=Incidents, subject=OC Icinga issue, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-01-16 08:35:22, last_txn_id=0>, <Ticket(id=7454, rt_number=56949, queue=Incidents, subject=DOWN: svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=62, created=2026-01-08 12:03:48, last_txn_id=0>, <Ticket(id=7524, rt_number=57051, queue=Incidents, subject=CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-15 06:00:00, last_txn_id=0>, <Ticket(id=7431, rt_number=56926, queue=Incidents, subject=app.prod.qs1.grvytrn.co.uk certbot renew snap failure, ticket_status=closed, client=Gravytrain, priority=52, created=2026-01-07 08:11:22, last_txn_id=0>, <Ticket(id=7467, rt_number=56962, queue=Incidents, subject= CRITICAL: 'pacemaker' on 'zcluster1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-11 15:13:00, last_txn_id=0>, <Ticket(id=7601, rt_number=57064, queue=Incidents, subject=Logrotate failure on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-16 00:07:45, last_txn_id=0>, <Ticket(id=7600, rt_number=57063, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-16 00:00:02, last_txn_id=0>, <Ticket(id=7468, rt_number=56963, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 00:00:03, last_txn_id=0>, <Ticket(id=7455, rt_number=56950, queue=Incidents, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-01-08 14:42:18, last_txn_id=0>, <Ticket(id=7482, rt_number=56977, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-13 00:00:04, last_txn_id=0>, <Ticket(id=7486, rt_number=56981, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-14 00:00:03, last_txn_id=0>, <Ticket(id=7522, rt_number=57049, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-15 00:00:02, last_txn_id=0>, <Ticket(id=7525, rt_number=57052, queue=Incidents, subject=tcl/avon/tcl-monitoring thanos compact failed, ticket_status=closed, client=Internal, priority=51, created=2026-01-15 08:09:13, last_txn_id=0>, <Ticket(id=7526, rt_number=57053, queue=Incidents, subject=geograph/prod/tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-01-15 08:11:22, last_txn_id=0>, <Ticket(id=7597, rt_number=57060, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=61, created=2026-01-14 11:18:10, last_txn_id=2443308>, <Ticket(id=7527, rt_number=57054, queue=Incidents, subject=gallus.rotastat.com duply backups failure, ticket_status=closed, client=Rotastat, priority=51, created=2026-01-15 08:51:49, last_txn_id=0>, <Ticket(id=7598, rt_number=57061, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-01-15 15:26:07, last_txn_id=0>, <Ticket(id=7471, rt_number=56966, queue=Incidents, subject=icinga web pods ooming, ticket_status=closed, client=Internal, priority=61, created=2026-01-12 08:08:18, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=closed, client=Koinex, priority=53, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7472, rt_number=56967, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 09:33:12, last_txn_id=0>]

Client updates report (Incidents)

12 Jan - 16 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 09:10:53.997550	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997602	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997614	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997623	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997632	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997639	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997646	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997653	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997660	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997667	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997674	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997681	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997688	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997695	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997701	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997708	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997715	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997721	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997729	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997737	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997744	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997750	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997756	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997762	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997769	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997776	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997782	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997789	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997795	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997801	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997808	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997814	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997820	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997827	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997833	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997840	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997859	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997867	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997874	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997880	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997887	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997893	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997900	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997906	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997912	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997918	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997925	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997931	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997941	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997949	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997959	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997970	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997979	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997986	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997991	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.997998	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998003	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998010	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998017	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998024	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998030	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998036	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998043	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998049	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998056	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998062	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998069	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998077	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998086	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998096	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998106	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998116	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998123	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998129	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998136	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998142	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998148	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998156	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998162	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998169	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998176	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998182	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998188	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998194	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998201	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998208	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998214	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998220	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998226	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998233	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998240	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998246	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998253	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998260	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998266	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998273	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998279	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998286	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998292	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998298	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998305	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998311	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998317	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998323	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998329	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998335	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998343	xxx	./services/model.py:838
DEBUG	2026-03-22 09:10:53.998349	xxx	./services/model.py:838
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