Client updates report (Incidents)

05 Jan - 09 Jan

RT	Client	Replies missed	Subject
56937	ATA Group	08 Jan	SBP Hardware Review
56925	Internal		Check for Security Notices and System Updates
56903	Internal		Check for Security Notices and System Updates
56900	Sucden		interstar08/09/10.sucden.co.uk
56913	Internal		Check for Security Notices and System Updates
56938	OpenCorporates		Check Valid Configs - Sys1
56941	Internal		Check for Security Notices and System Updates
56944	Internal		Multiple systems puppet not puppeting
56918	Gravytrain	08 Jan	WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk
56953	Internal		Check for Security Notices and System Updates
56935	Sucden		Automatic disk unlock not working \| patrs-gs2-p1l01.sucden.co.uk
56950	Tangram		WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56949	Global Brands		DOWN: svr1.global-brands.internal
56917	Rotastat		Draytek reboot
56955	Reigate College		CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk
56926	Gravytrain		app.prod.qs1.grvytrn.co.uk certbot renew snap failure
56942	AskBio		CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.549 msec
System CPU time	0.288 msec
Total CPU time	18.837 msec
Elapsed time	33.777 msec
Context switches	17 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-09&start=2026-01-05
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-09'
'start'	'2026-01-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2026, 1, 5), 'end': datetime.date(2026, 1, 9)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-01-09&start=2026-01-05' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7442, rt_number=56937, queue=Incidents, subject=SBP Hardware Review, ticket_status=closed, client=ATA Group, priority=61, created=2026-01-07 14:03:05, last_txn_id=0>, <Ticket(id=7430, rt_number=56925, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-07 00:00:04, last_txn_id=0>, <Ticket(id=7408, rt_number=56903, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-05 00:00:04, last_txn_id=0>, <Ticket(id=7405, rt_number=56900, queue=Incidents, subject=interstar08/09/10.sucden.co.uk, ticket_status=closed, client=Sucden, priority=50, created=2026-01-04 01:22:33, last_txn_id=0>, <Ticket(id=7418, rt_number=56913, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-06 00:00:02, last_txn_id=0>, <Ticket(id=7443, rt_number=56938, queue=Incidents, subject=Check Valid Configs - Sys1 , ticket_status=closed, client=OpenCorporates, priority=61, created=2026-01-07 15:01:05, last_txn_id=0>, <Ticket(id=7446, rt_number=56941, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-08 00:00:03, last_txn_id=0>, <Ticket(id=7449, rt_number=56944, queue=Incidents, subject=Multiple systems puppet not puppeting, ticket_status=closed, client=Internal, priority=61, created=2026-01-08 08:26:25, last_txn_id=0>, <Ticket(id=7423, rt_number=56918, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-06 12:20:23, last_txn_id=0>, <Ticket(id=7458, rt_number=56953, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-09 00:00:03, last_txn_id=0>, <Ticket(id=7440, rt_number=56935, queue=Incidents, subject=Automatic disk unlock not working \| patrs-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=41, created=2026-01-07 12:29:14, last_txn_id=0>, <Ticket(id=7455, rt_number=56950, queue=Incidents, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-01-08 14:42:18, last_txn_id=0>, <Ticket(id=7454, rt_number=56949, queue=Incidents, subject=DOWN: svr1.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=62, created=2026-01-08 12:03:48, last_txn_id=0>, <Ticket(id=7422, rt_number=56917, queue=Incidents, subject=Draytek reboot, ticket_status=closed, client=Rotastat, priority=41, created=2026-01-06 11:28:27, last_txn_id=0>, <Ticket(id=7460, rt_number=56955, queue=Incidents, subject=CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk, ticket_status=resolved, client=Reigate College, priority=41, created=2026-01-09 10:10:43, last_txn_id=0>, <Ticket(id=7431, rt_number=56926, queue=Incidents, subject=app.prod.qs1.grvytrn.co.uk certbot renew snap failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2026-01-07 08:11:22, last_txn_id=0>, <Ticket(id=7447, rt_number=56942, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-08 00:11:56, last_txn_id=2439878>]

Client updates report (Incidents)

05 Jan - 09 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 19:34:29.196592	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196644	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196655	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196664	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196672	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196679	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196685	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196692	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196698	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196720	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196727	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196734	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196741	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196747	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196754	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196760	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196766	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196773	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196779	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196789	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196796	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196802	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196808	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196814	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196821	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196828	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196834	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196840	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196846	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196852	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196859	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196865	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196872	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196877	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196884	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196892	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196900	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196906	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196912	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196918	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196925	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196931	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196938	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196944	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196950	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196957	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196964	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196970	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196977	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196983	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196990	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.196996	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197002	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197009	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197015	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197022	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197028	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197035	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197041	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197047	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197053	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197059	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197065	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197071	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197089	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197097	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197104	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197111	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197117	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197123	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197130	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197136	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197143	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197149	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197155	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197162	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197168	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197175	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197181	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197187	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197193	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197200	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197206	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197212	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197219	xxx	./services/model.py:838
DEBUG	2026-01-20 19:34:29.197224	xxx	./services/model.py:838