Client updates report (Incidents)

01 Dec - 02 Jan

RT	Client	Replies missed	Subject
56645	Internal		Check for Security Notices and System Updates
56727	Rotastat	11 Dec	gallus.rotastat.com excessive load
56633	Internal		Check for Security Notices and System Updates
56723	AskBio		CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56746	Internal		Check for Security Notices and System Updates
56767	Internal		Check for Security Notices and System Updates
56581	Gravytrain	28 Nov	app.prod.bf1.grvytrn.co.uk service failure
56700	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56708	Quickline		CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56636	Internal		CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56795	OGT		manuel.internal.ogtip.com restic issues
56448	Gravytrain	30 Nov	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56684	Internal		Check for Security Notices and System Updates
56691	Advensys		DOWN: arpinodeb.clients.advensys.internal
56712	Internal		Check for Security Notices and System Updates
56629	Global Brands		CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56640	Cirencester College		Adjustment to mail acceptance by server CCOLIVE
56579	Tusk IC		CRITICAL: NRPE Disk: /home on mammoth.tusknet
56703	OGT		WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56757	Internal		Check for Security Notices and System Updates
56641	ATA Group	02 Dec	SBD System Issues
56465	AskBio		/weka performance on Macleod
56537	AskBio		Prompt Issues
56697	AskBio		talisker recent backups issue
56731	BD Group		CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	Sucden		CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56681	Tusk IC		CRITICAL: Networking: SSH on elephant.tusknet
56810	Internal		Check for Security Notices and System Updates
56820	Internal	26 Dec	Check for Security Notices and System Updates
56694	Internal		Check for Security Notices and System Updates
56699	Internal		Check for Security Notices and System Updates
56630	Internal		DOWN: thames.tiger-computing.co.uk
56462	Gravytrain		app.prod.bf1.grvytrn.co.uk logrotate failure
56807	AskBio		Accidental reboot of edb-iona
56724	Internal		Check for Security Notices and System Updates
56739	Internal		Check for Security Notices and System Updates
56826	Internal		Check for Security Notices and System Updates
56715	Sucden	12 Dec	Power supply issues
56898	Internal		Check for Security Notices and System Updates
56774	Geograph		CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56776	Internal		Check for Security Notices and System Updates
56785	Internal		Check for Security Notices and System Updates
56770	Reigate College		rc-mss.reigate.ac.uk disk filled up
56764	BD Group	15 Dec	Multiple failed HTTP checks
56804	Internal		Check for Security Notices and System Updates
56816	Internal		Check for Security Notices and System Updates
56809	OpenCorporates		CRITICAL: Load on zcluster2.opencorporates.internal
56895	Internal		Check for Security Notices and System Updates
56802	OGT		WARNING: Storage: RAID on mickey.internal.ogtip.com
56793	Internal		Check for Security Notices and System Updates
56798	Internal		Check for Security Notices and System Updates
56720	Tusk IC		mammoth.tusknet systemd service failure
56783	Crystal Units		CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
56791	Internal		Piesup broken
56812	AskBio		CRITICAL: Disk: fstab mounts on macleod.synpromics.com
56824	OGT		OGT Site down

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	45.400 msec
System CPU time	0.000 msec
Total CPU time	45.400 msec
Elapsed time	55.864 msec
Context switches	83 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-02&start=2025-12-01
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-01-02'
'start'	'2025-12-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 12, 1), 'end': datetime.date(2026, 1, 2)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2026-01-02&start=2025-12-01' [GET]>
tickets	[<Ticket(id=7177, rt_number=56645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-02 00:00:03, last_txn_id=0>, <Ticket(id=7262, rt_number=56727, queue=Incidents, subject=gallus.rotastat.com excessive load, ticket_status=closed, client=Rotastat, priority=52, created=2025-12-09 11:26:32, last_txn_id=0>, <Ticket(id=7165, rt_number=56633, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-01 00:00:05, last_txn_id=0>, <Ticket(id=7258, rt_number=56723, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=50, created=2025-12-08 18:01:01, last_txn_id=0>, <Ticket(id=7281, rt_number=56746, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-11 00:00:03, last_txn_id=0>, <Ticket(id=7302, rt_number=56767, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-15 00:00:06, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=closed, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7235, rt_number=56700, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2025-12-05 10:32:31, last_txn_id=0>, <Ticket(id=7243, rt_number=56708, queue=Incidents, subject=CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=72, created=2025-12-06 20:58:46, last_txn_id=2431824>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7330, rt_number=56795, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2025-12-18 08:33:16, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7219, rt_number=56684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-03 00:00:02, last_txn_id=0>, <Ticket(id=7226, rt_number=56691, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=31, created=2025-12-03 15:09:13, last_txn_id=0>, <Ticket(id=7247, rt_number=56712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-08 00:00:03, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=closed, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7238, rt_number=56703, queue=Incidents, subject=WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2025-12-05 11:25:00, last_txn_id=0>, <Ticket(id=7292, rt_number=56757, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-12 00:00:03, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=closed, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=closed, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=closed, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7232, rt_number=56697, queue=Incidents, subject=talisker recent backups issue, ticket_status=closed, client=AskBio, priority=72, created=2025-12-04 13:41:40, last_txn_id=0>, <Ticket(id=7266, rt_number=56731, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-12-09 17:01:29, last_txn_id=0>, <Ticket(id=7272, rt_number=56737, queue=Incidents, subject=CRITICAL: System Health: Chrony on interstar09.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2025-12-09 19:21:38, last_txn_id=0>, <Ticket(id=7184, rt_number=56681, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-02 15:27:22, last_txn_id=0>, <Ticket(id=7345, rt_number=56810, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-23 00:00:02, last_txn_id=0>, <Ticket(id=7355, rt_number=56820, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-25 00:00:02, last_txn_id=0>, <Ticket(id=7229, rt_number=56694, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-04 00:00:03, last_txn_id=0>, <Ticket(id=7234, rt_number=56699, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-05 00:00:02, last_txn_id=0>, <Ticket(id=7162, rt_number=56630, queue=Incidents, subject=DOWN: thames.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-11-30 20:46:29, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=closed, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7342, rt_number=56807, queue=Incidents, subject=Accidental reboot of edb-iona, ticket_status=closed, client=AskBio, priority=81, created=2025-12-22 10:10:46, last_txn_id=0>, <Ticket(id=7259, rt_number=56724, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-09 00:00:04, last_txn_id=0>, <Ticket(id=7274, rt_number=56739, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-10 00:00:05, last_txn_id=0>, <Ticket(id=7393, rt_number=56826, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-30 00:00:02, last_txn_id=0>, <Ticket(id=7250, rt_number=56715, queue=Incidents, subject=Power supply issues, ticket_status=closed, client=Sucden, priority=52, created=2025-12-08 09:39:37, last_txn_id=0>, <Ticket(id=7402, rt_number=56898, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2026-01-01 00:00:03, last_txn_id=0>, <Ticket(id=7309, rt_number=56774, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=51, created=2025-12-15 12:42:12, last_txn_id=0>, <Ticket(id=7311, rt_number=56776, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-16 00:00:03, last_txn_id=0>, <Ticket(id=7320, rt_number=56785, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-17 00:00:02, last_txn_id=0>, <Ticket(id=7305, rt_number=56770, queue=Incidents, subject=rc-mss.reigate.ac.uk disk filled up, ticket_status=closed, client=Reigate College, priority=61, created=2025-12-15 08:06:45, last_txn_id=0>, <Ticket(id=7299, rt_number=56764, queue=Incidents, subject=Multiple failed HTTP checks , ticket_status=closed, client=BD Group, priority=62, created=2025-12-14 06:26:09, last_txn_id=0>, <Ticket(id=7339, rt_number=56804, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-22 00:00:02, last_txn_id=0>, <Ticket(id=7351, rt_number=56816, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-24 00:00:02, last_txn_id=0>, <Ticket(id=7344, rt_number=56809, queue=Incidents, subject=CRITICAL: Load on zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-12-22 12:17:27, last_txn_id=0>, <Ticket(id=7399, rt_number=56895, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-31 00:00:03, last_txn_id=0>, <Ticket(id=7337, rt_number=56802, queue=Incidents, subject=WARNING: Storage: RAID on mickey.internal.ogtip.com, ticket_status=rejected, client=OGT, priority=41, created=2025-12-19 12:02:01, last_txn_id=0>, <Ticket(id=7328, rt_number=56793, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-18 00:00:03, last_txn_id=0>, <Ticket(id=7333, rt_number=56798, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-19 00:00:02, last_txn_id=0>, <Ticket(id=7255, rt_number=56720, queue=Incidents, subject=mammoth.tusknet systemd service failure, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-08 15:13:39, last_txn_id=0>, <Ticket(id=7318, rt_number=56783, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-12-16 18:18:06, last_txn_id=0>, <Ticket(id=7326, rt_number=56791, queue=Incidents, subject=Piesup broken, ticket_status=closed, client=Internal, priority=51, created=2025-12-17 18:00:31, last_txn_id=0>, <Ticket(id=7347, rt_number=56812, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-12-23 10:02:13, last_txn_id=0>, <Ticket(id=7359, rt_number=56824, queue=Incidents, subject=OGT Site down, ticket_status=closed, client=OGT, priority=61, created=2025-12-29 10:21:05, last_txn_id=0>]

Client updates report (Incidents)

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Level	Time	Message	Location
DEBUG	2026-07-09 13:34:48.956430	xxx	./services/model.py:838
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