Client updates report (Incidents)

08 Dec - 12 Dec

RT	Client	Replies missed	Subject
56727	Rotastat	11 Dec	gallus.rotastat.com excessive load
56723	AskBio		CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56746	Internal		Check for Security Notices and System Updates
56708	Quickline		CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56712	Internal		Check for Security Notices and System Updates
56703	OGT		WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56757	Internal		Check for Security Notices and System Updates
56697	AskBio		talisker recent backups issue
56731	BD Group		CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	Sucden		CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56724	Internal		Check for Security Notices and System Updates
56739	Internal		Check for Security Notices and System Updates
56715	Sucden		Power supply issues
56720	Tusk IC		mammoth.tusknet systemd service failure

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.873 msec
System CPU time	0.011 msec
Total CPU time	25.884 msec
Elapsed time	36.352 msec
Context switches	22 voluntary, 34 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&start=2025-12-08
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-12'
'start'	'2025-12-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 12, 8), 'end': datetime.date(2025, 12, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-12-12&start=2025-12-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7262, rt_number=56727, queue=Incidents, subject=gallus.rotastat.com excessive load, ticket_status=closed, client=Rotastat, priority=52, created=2025-12-09 11:26:32, last_txn_id=0>, <Ticket(id=7258, rt_number=56723, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=50, created=2025-12-08 18:01:01, last_txn_id=0>, <Ticket(id=7281, rt_number=56746, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-11 00:00:03, last_txn_id=0>, <Ticket(id=7243, rt_number=56708, queue=Incidents, subject=CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=72, created=2025-12-06 20:58:46, last_txn_id=2431824>, <Ticket(id=7247, rt_number=56712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-08 00:00:03, last_txn_id=0>, <Ticket(id=7238, rt_number=56703, queue=Incidents, subject=WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2025-12-05 11:25:00, last_txn_id=0>, <Ticket(id=7292, rt_number=56757, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-12 00:00:03, last_txn_id=0>, <Ticket(id=7232, rt_number=56697, queue=Incidents, subject=talisker recent backups issue, ticket_status=closed, client=AskBio, priority=72, created=2025-12-04 13:41:40, last_txn_id=0>, <Ticket(id=7266, rt_number=56731, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-12-09 17:01:29, last_txn_id=0>, <Ticket(id=7272, rt_number=56737, queue=Incidents, subject=CRITICAL: System Health: Chrony on interstar09.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2025-12-09 19:21:38, last_txn_id=0>, <Ticket(id=7259, rt_number=56724, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-09 00:00:04, last_txn_id=0>, <Ticket(id=7274, rt_number=56739, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-10 00:00:05, last_txn_id=0>, <Ticket(id=7250, rt_number=56715, queue=Incidents, subject=Power supply issues, ticket_status=closed, client=Sucden, priority=52, created=2025-12-08 09:39:37, last_txn_id=0>, <Ticket(id=7255, rt_number=56720, queue=Incidents, subject=mammoth.tusknet systemd service failure, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-08 15:13:39, last_txn_id=0>]

Client updates report (Incidents)

08 Dec - 12 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 21:02:39.460376	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460433	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460445	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460454	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460462	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460468	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460474	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460480	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460486	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460493	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460499	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460505	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460511	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460517	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460523	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460529	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460535	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460541	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460546	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460552	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460559	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460564	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460571	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460577	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460583	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460589	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460595	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460602	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460609	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460617	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460624	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460630	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460636	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460643	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460649	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460655	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460660	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460667	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460673	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460690	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460696	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460703	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460709	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460715	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460721	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460728	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460734	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460740	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460747	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460753	xxx	./services/model.py:838
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DEBUG	2026-01-20 21:02:39.460786	xxx	./services/model.py:838
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DEBUG	2026-01-20 21:02:39.460802	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460807	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460813	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460819	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460824	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460830	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460836	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460842	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460848	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460854	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460860	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460866	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460873	xxx	./services/model.py:838
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DEBUG	2026-01-20 21:02:39.460941	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460947	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460953	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460960	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460968	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460974	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460979	xxx	./services/model.py:838
DEBUG	2026-01-20 21:02:39.460987	xxx	./services/model.py:838