Client updates report (Incidents)

10 Nov - 12 Dec

RT	Client	Replies missed	Subject
56428	Sucden		Server sending DNS to Pakistan
56394	Internal		Check for Security Notices and System Updates
56387	Internal		CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56479	Internal		Check for Security Notices and System Updates
56373	AskBio		edb-coll.askbio.com configuration management
56481	Quickline		CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56360	Internal		Disk usage alert
56371	AskBio		macleod.synpromics.com backup to thames.tiger-computing.co.uk
56367	OpenCorporates		oc-prod-openc DatabaseConnections
56478	Crystal Units		NTP on crylonlis2024.crystal.local
56395	BD Group		ef-v5-nodes.c.ef-platform.internal site timeouts
56438	Internal		Check for Security Notices and System Updates
56384	AskBio		UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56374	Internal	11 Nov	Server backups not allocated to a client
56528	Internal		Check for Security Notices and System Updates
56287	Sysdoc	04 Nov	sysdoc/flightpath/tcl-system
56454	Entrepreneurs Circle		Cloudflare outage
56334	Tusk IC	09 Nov	mammoth.tusknet storage volume usage /home
56494	Tangram		AWS Backup copy job is FAILED.
56622	Internal		Update sucden ntp settings
56388	OGT		manuel.internal.ogtip.com restic forget failure srv-restic-projects
56645	Internal		Check for Security Notices and System Updates
56484	Internal		CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56727	Rotastat	11 Dec	gallus.rotastat.com excessive load
56633	Internal		Check for Security Notices and System Updates
56404	Internal		Check for Security Notices and System Updates
56411	Internal		Check for Security Notices and System Updates
56397	Azura		WARNING: NRPE Disk: /home on ocado1.opentrk.com
56369	Internal		Check for Security Notices and System Updates
56355	AskBio		edb-coll.askbio.com restic backups
56357	AskBio		WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56365	Sucden		CRITICAL: Systemd State on multiple Sucden systems
56723	AskBio		CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56433	Internal		rke2-etcd-defrag.service failed \| avon3.tcl.internal
56356	OGT		WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56421	Internal		Check for Security Notices and System Updates
56746	Internal		Check for Security Notices and System Updates
56376	Entrepreneurs Circle		srv.entrepreneurscircle.org high load/timeouts
56383	Geograph		CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56440	Global Brands		UNKNOWN: Storage: RAID on claycross.global-brands.internal
56581	Gravytrain	28 Nov	app.prod.bf1.grvytrn.co.uk service failure
56466	Internal		Check for Security Notices and System Updates
56435	Global Brands		UNKNOWN: Storage: RAID on svr1.global-brands.internal
56486	Tusk IC		WARNING: Puppet: Checking-in on mammoth.tusknet
56571	Internal		Check for Security Notices and System Updates
56570	AskBio		Network interruptions
56346	OGT	13 Nov	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56396	Tusk IC	13 Nov	CRITICAL: Networking: SSH on elephant.tusknet
56493	Geograph		redis pod crash looping
56624	Internal		Check for Security Notices and System Updates
56700	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56442	Tangram		etx/prod/gitlab persistent volume filling up
56708	Quickline		CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56636	Internal		CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56448	Gravytrain	22 Nov, 28 Nov	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56495	Geograph		Deployment rollout is not progressing.
56449	DLS Plastics		DOWN: dlskvm1.dls.internal
56684	Internal		Check for Security Notices and System Updates
56691	Advensys		DOWN: arpinodeb.clients.advensys.internal
56712	Internal		Check for Security Notices and System Updates
56629	Global Brands		CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56640	Cirencester College		Adjustment to mail acceptance by server CCOLIVE
56579	Tusk IC		CRITICAL: NRPE Disk: /home on mammoth.tusknet
56703	OGT		WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56453	BD Group		CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56455	Geograph		CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56757	Internal		Check for Security Notices and System Updates
56456	Internal		Cloudflare incident
56431	Internal		WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56532	Internal		check updates not working
56641	ATA Group	02 Dec	SBD System Issues
56465	AskBio	20 Nov	/weka performance on Macleod
56537	AskBio		Prompt Issues
56697	AskBio		talisker recent backups issue
56473	Internal		Check for Security Notices and System Updates
56731	BD Group		CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	Sucden		CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56681	Tusk IC		CRITICAL: Networking: SSH on elephant.tusknet
56694	Internal		Check for Security Notices and System Updates
56482	Quickline		CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56699	Internal		Check for Security Notices and System Updates
56630	Internal		DOWN: thames.tiger-computing.co.uk
56462	Gravytrain		app.prod.bf1.grvytrn.co.uk logrotate failure
56463	AskBio		CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56385	Internal		Check for Security Notices and System Updates
56393	DLS Plastics		DLS Medical site down
56461	Internal		Check for Security Notices and System Updates
56533	Internal		WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56464	DLS Plastics		CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal
56434	Trident Honda		Storage alert: /srv on smbfs1.trident.lan
56580	Internal		Check for Security Notices and System Updates
56619	Internal		WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56572	AskBio		possible weka issue
56724	Internal		Check for Security Notices and System Updates
56739	Internal		Check for Security Notices and System Updates
56715	Sucden		Power supply issues
56720	Tusk IC		mammoth.tusknet systemd service failure

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	74.663 msec
System CPU time	7.818 msec
Total CPU time	82.481 msec
Elapsed time	102.842 msec
Context switches	148 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&start=2025-11-10
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-12-12'
'start'	'2025-11-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 11, 10), 'end': datetime.date(2025, 12, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-12-12&start=2025-11-10' [GET]>
tickets	[<Ticket(id=6992, rt_number=56428, queue=Incidents, subject=Server sending DNS to Pakistan , ticket_status=closed, client=Sucden, priority=51, created=2025-11-17 10:27:05, last_txn_id=0>, <Ticket(id=6958, rt_number=56394, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-12 00:00:03, last_txn_id=0>, <Ticket(id=6951, rt_number=56387, queue=Incidents, subject=CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2025-11-11 08:22:18, last_txn_id=0>, <Ticket(id=7044, rt_number=56479, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 00:00:03, last_txn_id=0>, <Ticket(id=6938, rt_number=56373, queue=Incidents, subject=edb-coll.askbio.com configuration management, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 08:35:48, last_txn_id=0>, <Ticket(id=7046, rt_number=56481, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=deleted, client=Quickline, priority=50, created=2025-11-24 00:27:19, last_txn_id=0>, <Ticket(id=6926, rt_number=56360, queue=Incidents, subject=Disk usage alert, ticket_status=resolved, client=Internal, priority=0, created=2025-11-07 10:13:45, last_txn_id=0>, <Ticket(id=6936, rt_number=56371, queue=Incidents, subject=macleod.synpromics.com backup to thames.tiger-computing.co.uk, ticket_status=closed, client=AskBio, priority=51, created=2025-11-10 08:16:23, last_txn_id=0>, <Ticket(id=6932, rt_number=56367, queue=Incidents, subject=oc-prod-openc DatabaseConnections, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-11-08 20:52:52, last_txn_id=0>, <Ticket(id=7043, rt_number=56478, queue=Incidents, subject=NTP on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-23 02:34:01, last_txn_id=0>, <Ticket(id=6959, rt_number=56395, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal site timeouts, ticket_status=closed, client=BD Group, priority=81, created=2025-11-12 08:21:35, last_txn_id=0>, <Ticket(id=7002, rt_number=56438, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-18 00:00:03, last_txn_id=0>, <Ticket(id=6948, rt_number=56384, queue=Incidents, subject=UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 16:36:01, last_txn_id=0>, <Ticket(id=6939, rt_number=56374, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-11-10 09:23:13, last_txn_id=0>, <Ticket(id=7093, rt_number=56528, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-25 00:00:04, last_txn_id=0>, <Ticket(id=6853, rt_number=56287, queue=Incidents, subject=sysdoc/flightpath/tcl-system, ticket_status=closed, client=Sysdoc, priority=53, created=2025-10-30 08:24:40, last_txn_id=0>, <Ticket(id=7018, rt_number=56454, queue=Incidents, subject=Cloudflare outage, ticket_status=closed, client=Entrepreneurs Circle, priority=81, created=2025-11-18 11:57:15, last_txn_id=0>, <Ticket(id=6900, rt_number=56334, queue=Incidents, subject=mammoth.tusknet storage volume usage /home, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-05 09:36:26, last_txn_id=0>, <Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7154, rt_number=56622, queue=Incidents, subject=Update sucden ntp settings, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 15:51:52, last_txn_id=0>, <Ticket(id=6952, rt_number=56388, queue=Incidents, subject=manuel.internal.ogtip.com restic forget failure srv-restic-projects , ticket_status=closed, client=OGT, priority=51, created=2025-11-11 08:23:50, last_txn_id=0>, <Ticket(id=7177, rt_number=56645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-02 00:00:03, last_txn_id=0>, <Ticket(id=7049, rt_number=56484, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-11-24 08:19:48, last_txn_id=0>, <Ticket(id=7262, rt_number=56727, queue=Incidents, subject=gallus.rotastat.com excessive load, ticket_status=closed, client=Rotastat, priority=52, created=2025-12-09 11:26:32, last_txn_id=0>, <Ticket(id=7165, rt_number=56633, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-01 00:00:05, last_txn_id=0>, <Ticket(id=6968, rt_number=56404, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-13 00:00:03, last_txn_id=0>, <Ticket(id=6975, rt_number=56411, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-14 00:00:03, last_txn_id=0>, <Ticket(id=6961, rt_number=56397, queue=Incidents, subject=WARNING: NRPE Disk: /home on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-11-12 12:30:12, last_txn_id=0>, <Ticket(id=6934, rt_number=56369, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-10 00:00:04, last_txn_id=0>, <Ticket(id=6921, rt_number=56355, queue=Incidents, subject=edb-coll.askbio.com restic backups, ticket_status=closed, client=AskBio, priority=51, created=2025-11-07 08:35:26, last_txn_id=0>, <Ticket(id=6923, rt_number=56357, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-11-07 09:46:59, last_txn_id=0>, <Ticket(id=6931, rt_number=56365, queue=Incidents, subject=CRITICAL: Systemd State on multiple Sucden systems, ticket_status=closed, client=Sucden, priority=81, created=2025-11-08 12:19:08, last_txn_id=2418236>, <Ticket(id=7258, rt_number=56723, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=50, created=2025-12-08 18:01:01, last_txn_id=0>, <Ticket(id=6997, rt_number=56433, queue=Incidents, subject=rke2-etcd-defrag.service failed \| avon3.tcl.internal, ticket_status=closed, client=Internal, priority=50, created=2025-11-17 12:39:44, last_txn_id=0>, <Ticket(id=6922, rt_number=56356, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2025-11-07 09:24:36, last_txn_id=0>, <Ticket(id=6985, rt_number=56421, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-17 00:00:03, last_txn_id=0>, <Ticket(id=7281, rt_number=56746, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-11 00:00:03, last_txn_id=0>, <Ticket(id=6941, rt_number=56376, queue=Incidents, subject=srv.entrepreneurscircle.org high load/timeouts, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-11-10 10:54:58, last_txn_id=2418107>, <Ticket(id=6947, rt_number=56383, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2025-11-10 14:29:50, last_txn_id=0>, <Ticket(id=7004, rt_number=56440, queue=Incidents, subject=UNKNOWN: Storage: RAID on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=1, created=2025-11-18 07:40:40, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=closed, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7031, rt_number=56466, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-20 00:00:03, last_txn_id=0>, <Ticket(id=6999, rt_number=56435, queue=Incidents, subject=UNKNOWN: Storage: RAID on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-17 14:09:50, last_txn_id=0>, <Ticket(id=7051, rt_number=56486, queue=Incidents, subject=WARNING: Puppet: Checking-in on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=1, created=2025-11-24 10:11:25, last_txn_id=0>, <Ticket(id=7135, rt_number=56571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-26 00:00:03, last_txn_id=0>, <Ticket(id=7134, rt_number=56570, queue=Incidents, subject=Network interruptions, ticket_status=closed, client=AskBio, priority=81, created=2025-11-25 21:45:23, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=7058, rt_number=56493, queue=Incidents, subject=redis pod crash looping, ticket_status=closed, client=Geograph, priority=51, created=2025-11-24 15:57:37, last_txn_id=0>, <Ticket(id=7156, rt_number=56624, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-28 00:00:02, last_txn_id=0>, <Ticket(id=7235, rt_number=56700, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2025-12-05 10:32:31, last_txn_id=0>, <Ticket(id=7006, rt_number=56442, queue=Incidents, subject=etx/prod/gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=51, created=2025-11-18 09:11:31, last_txn_id=0>, <Ticket(id=7243, rt_number=56708, queue=Incidents, subject=CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=72, created=2025-12-06 20:58:46, last_txn_id=2431824>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7060, rt_number=56495, queue=Incidents, subject=Deployment rollout is not progressing., ticket_status=closed, client=Geograph, priority=41, created=2025-11-24 16:22:24, last_txn_id=0>, <Ticket(id=7013, rt_number=56449, queue=Incidents, subject=DOWN: dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-18 11:36:30, last_txn_id=0>, <Ticket(id=7219, rt_number=56684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-03 00:00:02, last_txn_id=0>, <Ticket(id=7226, rt_number=56691, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=31, created=2025-12-03 15:09:13, last_txn_id=0>, <Ticket(id=7247, rt_number=56712, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-08 00:00:03, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=closed, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7238, rt_number=56703, queue=Incidents, subject=WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2025-12-05 11:25:00, last_txn_id=0>, <Ticket(id=7017, rt_number=56453, queue=Incidents, subject=CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2025-11-18 11:49:53, last_txn_id=0>, <Ticket(id=7019, rt_number=56455, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=61, created=2025-11-18 12:06:32, last_txn_id=0>, <Ticket(id=7292, rt_number=56757, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-12 00:00:03, last_txn_id=0>, <Ticket(id=7020, rt_number=56456, queue=Incidents, subject=Cloudflare incident , ticket_status=closed, client=Internal, priority=91, created=2025-11-18 12:07:53, last_txn_id=0>, <Ticket(id=6995, rt_number=56431, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com, ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:27:50, last_txn_id=0>, <Ticket(id=7097, rt_number=56532, queue=Incidents, subject=check updates not working, ticket_status=closed, client=Internal, priority=61, created=2025-11-25 08:39:00, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=closed, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=closed, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=closed, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7232, rt_number=56697, queue=Incidents, subject=talisker recent backups issue, ticket_status=closed, client=AskBio, priority=72, created=2025-12-04 13:41:40, last_txn_id=0>, <Ticket(id=7038, rt_number=56473, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-21 00:00:03, last_txn_id=0>, <Ticket(id=7266, rt_number=56731, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-12-09 17:01:29, last_txn_id=0>, <Ticket(id=7272, rt_number=56737, queue=Incidents, subject=CRITICAL: System Health: Chrony on interstar09.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2025-12-09 19:21:38, last_txn_id=0>, <Ticket(id=7184, rt_number=56681, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-02 15:27:22, last_txn_id=0>, <Ticket(id=7229, rt_number=56694, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-04 00:00:03, last_txn_id=0>, <Ticket(id=7047, rt_number=56482, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=81, created=2025-11-24 00:29:22, last_txn_id=0>, <Ticket(id=7234, rt_number=56699, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-05 00:00:02, last_txn_id=0>, <Ticket(id=7162, rt_number=56630, queue=Incidents, subject=DOWN: thames.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-11-30 20:46:29, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=closed, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7027, rt_number=56463, queue=Incidents, subject=CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=12, created=2025-11-19 11:01:13, last_txn_id=0>, <Ticket(id=6949, rt_number=56385, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-11 00:00:03, last_txn_id=0>, <Ticket(id=6957, rt_number=56393, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-11 16:24:00, last_txn_id=0>, <Ticket(id=7025, rt_number=56461, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-19 00:00:04, last_txn_id=0>, <Ticket(id=7098, rt_number=56533, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-25 10:15:05, last_txn_id=2425213>, <Ticket(id=7028, rt_number=56464, queue=Incidents, subject=CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=21, created=2025-11-19 11:39:26, last_txn_id=0>, <Ticket(id=6998, rt_number=56434, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=42, created=2025-11-17 12:47:47, last_txn_id=0>, <Ticket(id=7144, rt_number=56580, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-27 00:00:02, last_txn_id=0>, <Ticket(id=7151, rt_number=56619, queue=Incidents, subject=WARNING: Puppet: Environment on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 12:12:59, last_txn_id=0>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=closed, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>, <Ticket(id=7259, rt_number=56724, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-09 00:00:04, last_txn_id=0>, <Ticket(id=7274, rt_number=56739, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-12-10 00:00:05, last_txn_id=0>, <Ticket(id=7250, rt_number=56715, queue=Incidents, subject=Power supply issues, ticket_status=closed, client=Sucden, priority=52, created=2025-12-08 09:39:37, last_txn_id=0>, <Ticket(id=7255, rt_number=56720, queue=Incidents, subject=mammoth.tusknet systemd service failure, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-08 15:13:39, last_txn_id=0>]

Client updates report (Incidents)

10 Nov - 12 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-10 20:12:46.076118	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076172	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076180	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076187	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076193	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076198	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076204	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076209	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076213	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076218	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076223	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076229	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076235	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076241	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076246	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076251	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076267	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076273	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076278	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076283	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076288	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076293	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076299	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076304	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076309	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076314	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076320	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076325	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076330	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076335	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076340	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076345	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076350	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076356	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076362	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076366	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076371	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076376	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076381	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:46.076386	xxx	./services/model.py:838