Client updates report (Incidents)

01 Dec - Yesterday

RT	Client	Replies missed	Subject
56645	Internal		Check for Security Notices and System Updates
56633	Internal		Check for Security Notices and System Updates
56581	Gravytrain	28 Nov	app.prod.bf1.grvytrn.co.uk service failure
56636	Internal		CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56691	Advensys		DOWN: arpinodeb.clients.advensys.internal
56684	Internal		Check for Security Notices and System Updates
56579	Tusk IC		CRITICAL: NRPE Disk: /home on mammoth.tusknet
56629	Global Brands		CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56644	Entrepreneurs Circle	02 Dec, 04 Dec	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56640	Cirencester College		Adjustment to mail acceptance by server CCOLIVE
56448	Gravytrain	30 Nov	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56697	AskBio		talisker recent backups issue
56700	JISC		WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56703	OGT		WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56465	AskBio		/weka performance on Macleod
56641	ATA Group	02 Dec	SBD System Issues
56681	Tusk IC		CRITICAL: Networking: SSH on elephant.tusknet
56694	Internal		Check for Security Notices and System Updates
56537	AskBio		Prompt Issues
56699	Internal		Check for Security Notices and System Updates
56630	Internal		DOWN: thames.tiger-computing.co.uk
56462	Gravytrain		app.prod.bf1.grvytrn.co.uk logrotate failure

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.670 msec
System CPU time	0.000 msec
Total CPU time	25.670 msec
Elapsed time	44.124 msec
Context switches	33 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-05&start=2025-12-01
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-05'
'start'	'2025-12-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 12, 1), 'end': datetime.date(2025, 12, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-12-05&start=2025-12-01' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7177, rt_number=56645, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-02 00:00:03, last_txn_id=0>, <Ticket(id=7165, rt_number=56633, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-01 00:00:05, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=resolved, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7226, rt_number=56691, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=resolved, client=Advensys, priority=31, created=2025-12-03 15:09:13, last_txn_id=0>, <Ticket(id=7219, rt_number=56684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-03 00:00:02, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=resolved, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>, <Ticket(id=7176, rt_number=56644, queue=Incidents, subject=CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org, ticket_status=open, client=Entrepreneurs Circle, priority=22, created=2025-12-01 16:18:31, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=resolved, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=resolved, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7232, rt_number=56697, queue=Incidents, subject=talisker recent backups issue, ticket_status=stalled, client=AskBio, priority=71, created=2025-12-04 13:41:40, last_txn_id=0>, <Ticket(id=7235, rt_number=56700, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net, ticket_status=resolved, client=JISC, priority=61, created=2025-12-05 10:32:31, last_txn_id=0>, <Ticket(id=7238, rt_number=56703, queue=Incidents, subject=WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com, ticket_status=open, client=OGT, priority=51, created=2025-12-05 11:25:00, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=resolved, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=autoclose, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7184, rt_number=56681, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=resolved, client=Tusk IC, priority=51, created=2025-12-02 15:27:22, last_txn_id=0>, <Ticket(id=7229, rt_number=56694, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-04 00:00:03, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=autoclose, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7234, rt_number=56699, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-12-05 00:00:02, last_txn_id=0>, <Ticket(id=7162, rt_number=56630, queue=Incidents, subject=DOWN: thames.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=41, created=2025-11-30 20:46:29, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=resolved, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>]

Client updates report (Incidents)

01 Dec - Yesterday

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 04:25:54.941057	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941099	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941109	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941117	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941123	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941129	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941135	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941140	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941145	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941150	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941186	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941193	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941198	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941204	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941209	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941214	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941219	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941224	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941229	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941234	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941239	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941244	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941249	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941254	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941258	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941264	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941269	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941274	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941279	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941284	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941290	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941295	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941299	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941305	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941310	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941315	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941320	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941325	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941330	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941334	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941339	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941345	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941350	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941355	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941359	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941364	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941370	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941375	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941380	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941385	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941391	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941396	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941401	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941406	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941411	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941416	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941421	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941426	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941431	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941436	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941441	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941445	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941451	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941456	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941461	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941467	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941472	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941477	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941482	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941488	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941493	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941498	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941503	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941508	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941513	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941518	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941523	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941528	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941538	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941545	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941550	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941556	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941561	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941566	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941572	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941577	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941583	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941588	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941593	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941598	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941603	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941608	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941613	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941620	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941626	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941630	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941635	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941640	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941645	xxx	./services/model.py:838
DEBUG	2025-12-06 04:25:54.941649	xxx	./services/model.py:838
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