Client updates report (Incidents)

24 Nov - 28 Nov

RT	Client	Replies missed	Subject
56479	Internal		Check for Security Notices and System Updates
56481	Quickline		CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56478	Crystal Units		NTP on crylonlis2024.crystal.local
56528	Internal		Check for Security Notices and System Updates
56494	Tangram		AWS Backup copy job is FAILED.
56622	Internal		Update sucden ntp settings
56484	Internal		CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56624	Internal		Check for Security Notices and System Updates
56493	Geograph		redis pod crash looping
56581	Gravytrain		app.prod.bf1.grvytrn.co.uk service failure
56486	Tusk IC		WARNING: Puppet: Checking-in on mammoth.tusknet
56571	Internal		Check for Security Notices and System Updates
56570	AskBio		Network interruptions
56346	OGT	13 Nov	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56396	Tusk IC		CRITICAL: Networking: SSH on elephant.tusknet
56495	Geograph		Deployment rollout is not progressing.
56579	Tusk IC		CRITICAL: NRPE Disk: /home on mammoth.tusknet
56629	Global Brands		CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56448	Gravytrain	23 Nov	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56465	AskBio		/weka performance on Macleod
56532	Internal		check updates not working
56537	AskBio		Prompt Issues
56482	Quickline		CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56463	AskBio		CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56533	Internal		WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56572	AskBio		possible weka issue
56580	Internal		Check for Security Notices and System Updates
56462	Gravytrain		app.prod.bf1.grvytrn.co.uk logrotate failure
56619	Internal		WARNING: Puppet: Environment on clyde.tiger-computing.co.uk

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	30.788 msec
System CPU time	0.000 msec
Total CPU time	30.788 msec
Elapsed time	51.088 msec
Context switches	47 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&start=2025-11-24
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'start'	'2025-11-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 11, 24), 'end': datetime.date(2025, 11, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-11-28&start=2025-11-24' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7044, rt_number=56479, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 00:00:03, last_txn_id=0>, <Ticket(id=7046, rt_number=56481, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=deleted, client=Quickline, priority=50, created=2025-11-24 00:27:19, last_txn_id=0>, <Ticket(id=7043, rt_number=56478, queue=Incidents, subject=NTP on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-23 02:34:01, last_txn_id=0>, <Ticket(id=7093, rt_number=56528, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-25 00:00:04, last_txn_id=0>, <Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7154, rt_number=56622, queue=Incidents, subject=Update sucden ntp settings, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 15:51:52, last_txn_id=0>, <Ticket(id=7049, rt_number=56484, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal, ticket_status=resolved, client=Internal, priority=51, created=2025-11-24 08:19:48, last_txn_id=0>, <Ticket(id=7156, rt_number=56624, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=resolved, client=Internal, priority=41, created=2025-11-28 00:00:02, last_txn_id=0>, <Ticket(id=7058, rt_number=56493, queue=Incidents, subject=redis pod crash looping, ticket_status=resolved, client=Geograph, priority=51, created=2025-11-24 15:57:37, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7051, rt_number=56486, queue=Incidents, subject=WARNING: Puppet: Checking-in on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=1, created=2025-11-24 10:11:25, last_txn_id=0>, <Ticket(id=7135, rt_number=56571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-26 00:00:03, last_txn_id=0>, <Ticket(id=7134, rt_number=56570, queue=Incidents, subject=Network interruptions, ticket_status=closed, client=AskBio, priority=81, created=2025-11-25 21:45:23, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=7060, rt_number=56495, queue=Incidents, subject=Deployment rollout is not progressing., ticket_status=closed, client=Geograph, priority=41, created=2025-11-24 16:22:24, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=resolved, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=resolved, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=resolved, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7097, rt_number=56532, queue=Incidents, subject=check updates not working, ticket_status=closed, client=Internal, priority=61, created=2025-11-25 08:39:00, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=autoclose, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7047, rt_number=56482, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=81, created=2025-11-24 00:29:22, last_txn_id=0>, <Ticket(id=7027, rt_number=56463, queue=Incidents, subject=CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=12, created=2025-11-19 11:01:13, last_txn_id=0>, <Ticket(id=7098, rt_number=56533, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-25 10:15:05, last_txn_id=2425213>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=resolved, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>, <Ticket(id=7144, rt_number=56580, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-27 00:00:02, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=resolved, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7151, rt_number=56619, queue=Incidents, subject=WARNING: Puppet: Environment on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 12:12:59, last_txn_id=0>]

Client updates report (Incidents)

24 Nov - 28 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 04:29:31.407569	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407612	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407622	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407629	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407635	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407642	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407648	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407654	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407660	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407665	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407670	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407675	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407680	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407685	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407690	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407696	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407701	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407706	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407712	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407717	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407722	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407727	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407733	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407738	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407743	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407750	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407755	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407760	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407766	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407771	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407777	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407782	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407787	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407792	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407797	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407802	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407807	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407812	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407817	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407822	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407827	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407833	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407839	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407844	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407849	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407854	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407859	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407864	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407869	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407874	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407879	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407885	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407890	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407895	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407900	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407906	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407910	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407916	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407921	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407927	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407932	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407937	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407942	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407948	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407954	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407960	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407966	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407971	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407977	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407982	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407988	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407993	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.407999	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.408005	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.408010	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.408016	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.408022	xxx	./services/model.py:838
DEBUG	2025-12-06 04:29:31.408027	xxx	./services/model.py:838
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