Client updates report (Incidents)

27 Nov

RT	Client	Subject
56494	Tangram	AWS Backup copy job is FAILED.
56622	Internal	Update sucden ntp settings
56581	Gravytrain	app.prod.bf1.grvytrn.co.uk service failure
56448	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56579	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56465	AskBio	/weka performance on Macleod
56537	AskBio	Prompt Issues
56462	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56580	Internal	Check for Security Notices and System Updates
56619	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56572	AskBio	possible weka issue

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	12.784 msec
System CPU time	3.718 msec
Total CPU time	16.502 msec
Elapsed time	27.490 msec
Context switches	27 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-27&start=2025-11-27
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-27'
'start'	'2025-11-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 11, 27), 'end': datetime.date(2025, 11, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-11-27&start=2025-11-27' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7154, rt_number=56622, queue=Incidents, subject=Update sucden ntp settings, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 15:51:52, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=closed, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=closed, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=closed, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=closed, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7144, rt_number=56580, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-27 00:00:02, last_txn_id=0>, <Ticket(id=7151, rt_number=56619, queue=Incidents, subject=WARNING: Puppet: Environment on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 12:12:59, last_txn_id=0>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=closed, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>]

Client updates report (Incidents)

27 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 08:23:32.462244	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462293	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462305	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462314	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462322	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462329	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462335	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462341	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462346	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462351	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462356	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462361	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462365	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462371	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462377	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462382	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462388	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462393	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462399	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462404	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462411	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462416	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462422	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462428	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462434	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462440	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462445	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462450	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462455	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462461	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462466	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462471	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462476	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462481	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462487	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462492	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462497	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462502	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462507	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462512	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462517	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462522	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462528	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462532	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462538	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462543	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462548	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462554	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462559	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462565	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462594	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462604	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462609	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462616	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462621	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462627	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462632	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462638	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462643	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462649	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462655	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462660	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462666	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462672	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462677	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462683	xxx	./services/model.py:838
DEBUG	2026-01-21 08:23:32.462688	xxx	./services/model.py:838