Client updates report (Incidents)

26 Nov

RT	Client	Subject
56494	Tangram	AWS Backup copy job is FAILED.
56571	Internal	Check for Security Notices and System Updates
56570	AskBio	Network interruptions
56346	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56396	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56448	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56579	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56465	AskBio	/weka performance on Macleod
56537	AskBio	Prompt Issues
56462	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56572	AskBio	possible weka issue

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.126 msec
System CPU time	0.000 msec
Total CPU time	21.126 msec
Elapsed time	32.186 msec
Context switches	34 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-26&start=2025-11-26
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-11-26'
'start'	'2025-11-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 11, 26), 'end': datetime.date(2025, 11, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-11-26&start=2025-11-26' [GET]>
tickets	[<Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7135, rt_number=56571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-26 00:00:03, last_txn_id=0>, <Ticket(id=7134, rt_number=56570, queue=Incidents, subject=Network interruptions, ticket_status=closed, client=AskBio, priority=81, created=2025-11-25 21:45:23, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=closed, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=closed, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=closed, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=closed, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>]

Client updates report (Incidents)

26 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 18:39:59.022395	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022443	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022455	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022463	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022470	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022476	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022483	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022489	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022509	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022517	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022524	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022532	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022539	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022545	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022551	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022559	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022565	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022572	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022578	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022583	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022589	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022596	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022603	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022609	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022615	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022622	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022628	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022635	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022641	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022648	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022655	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022663	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022670	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022676	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022683	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022691	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022697	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022703	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022709	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022716	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022723	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022729	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022736	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022743	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022749	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022756	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022762	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022768	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022774	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022779	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022786	xxx	./services/model.py:838
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DEBUG	2026-03-22 18:39:59.022799	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022806	xxx	./services/model.py:838
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DEBUG	2026-03-22 18:39:59.022831	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022838	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022844	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022850	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022856	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022863	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022869	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022875	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022882	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022888	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022894	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022900	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022906	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022912	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022918	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022925	xxx	./services/model.py:838
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DEBUG	2026-03-22 18:39:59.022937	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022943	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022949	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022956	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022963	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022969	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022975	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022981	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022988	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.022995	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023001	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023007	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023013	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023019	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023025	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023031	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023038	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023044	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023050	xxx	./services/model.py:838
DEBUG	2026-03-22 18:39:59.023056	xxx	./services/model.py:838