Client updates report (Incidents)

24 Nov

RT	Client	Replies missed	Subject
56479	Internal		Check for Security Notices and System Updates
56481	Quickline		CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56478	Crystal Units		NTP on crylonlis2024.crystal.local
56494	Tangram		AWS Backup copy job is FAILED.
56484	Internal		CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56493	Geograph		redis pod crash looping
56486	Tusk IC		WARNING: Puppet: Checking-in on mammoth.tusknet
56346	OGT		WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56396	Tusk IC		CRITICAL: Networking: SSH on elephant.tusknet
56495	Geograph		Deployment rollout is not progressing.
56448	Gravytrain	23 Nov	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56465	AskBio		/weka performance on Macleod
56482	Quickline		CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56463	AskBio		CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56462	Gravytrain		app.prod.bf1.grvytrn.co.uk logrotate failure

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	30.733 msec
System CPU time	0.000 msec
Total CPU time	30.733 msec
Elapsed time	48.860 msec
Context switches	25 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-24&start=2025-11-24
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-24'
'start'	'2025-11-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 11, 24), 'end': datetime.date(2025, 11, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-11-24&start=2025-11-24' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=7044, rt_number=56479, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-24 00:00:03, last_txn_id=0>, <Ticket(id=7046, rt_number=56481, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=deleted, client=Quickline, priority=50, created=2025-11-24 00:27:19, last_txn_id=0>, <Ticket(id=7043, rt_number=56478, queue=Incidents, subject=NTP on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-11-23 02:34:01, last_txn_id=0>, <Ticket(id=7059, rt_number=56494, queue=Incidents, subject=AWS Backup copy job is FAILED., ticket_status=closed, client=Tangram, priority=2, created=2025-11-24 16:18:02, last_txn_id=0>, <Ticket(id=7049, rt_number=56484, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal, ticket_status=resolved, client=Internal, priority=51, created=2025-11-24 08:19:48, last_txn_id=0>, <Ticket(id=7058, rt_number=56493, queue=Incidents, subject=redis pod crash looping, ticket_status=resolved, client=Geograph, priority=51, created=2025-11-24 15:57:37, last_txn_id=0>, <Ticket(id=7051, rt_number=56486, queue=Incidents, subject=WARNING: Puppet: Checking-in on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=1, created=2025-11-24 10:11:25, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=7060, rt_number=56495, queue=Incidents, subject=Deployment rollout is not progressing., ticket_status=closed, client=Geograph, priority=41, created=2025-11-24 16:22:24, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=resolved, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=resolved, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7047, rt_number=56482, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=81, created=2025-11-24 00:29:22, last_txn_id=0>, <Ticket(id=7027, rt_number=56463, queue=Incidents, subject=CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=12, created=2025-11-19 11:01:13, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=resolved, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>]

Client updates report (Incidents)

24 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:14:17.030955	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031013	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031029	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031040	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031049	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031057	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031065	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031074	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031082	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031091	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031099	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031107	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031115	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031124	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031133	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031143	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031153	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031163	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031172	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031182	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031191	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031200	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031210	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031220	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031229	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031240	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031250	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031259	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031268	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031277	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031287	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031296	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031305	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031314	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031325	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031334	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031343	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031352	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031376	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031386	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031395	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031404	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031412	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031421	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031430	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031439	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031447	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031455	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031464	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031473	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031482	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031490	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031498	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031506	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031514	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031522	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031529	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031538	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031545	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031554	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031574	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031586	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031595	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031604	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031612	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031622	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031630	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031639	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031648	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031656	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031664	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031672	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031681	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031687	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031693	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031699	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031706	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031715	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031724	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031733	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031739	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031745	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031752	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031758	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031766	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031776	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031785	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031793	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031802	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:17.031810	xxx	./services/model.py:838