Client updates report (Incidents)

18 Nov

RT	Client	Subject
56428	Sucden	Server sending DNS to Pakistan
56438	Internal	Check for Security Notices and System Updates
56454	Entrepreneurs Circle	Cloudflare outage
56440	Global Brands	UNKNOWN: Storage: RAID on claycross.global-brands.internal
56346	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56396	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56442	Tangram	etx/prod/gitlab persistent volume filling up
56449	DLS Plastics	DOWN: dlskvm1.dls.internal
56448	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56453	BD Group	CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56455	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56456	Internal	Cloudflare incident
56431	Internal	WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56434	Trident Honda	Storage alert: /srv on smbfs1.trident.lan

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.891 msec
System CPU time	0.025 msec
Total CPU time	14.916 msec
Elapsed time	27.004 msec
Context switches	20 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-18&start=2025-11-18
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-18'
'start'	'2025-11-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 11, 18), 'end': datetime.date(2025, 11, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-11-18&start=2025-11-18' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6992, rt_number=56428, queue=Incidents, subject=Server sending DNS to Pakistan , ticket_status=closed, client=Sucden, priority=51, created=2025-11-17 10:27:05, last_txn_id=0>, <Ticket(id=7002, rt_number=56438, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-11-18 00:00:03, last_txn_id=0>, <Ticket(id=7018, rt_number=56454, queue=Incidents, subject=Cloudflare outage, ticket_status=closed, client=Entrepreneurs Circle, priority=81, created=2025-11-18 11:57:15, last_txn_id=0>, <Ticket(id=7004, rt_number=56440, queue=Incidents, subject=UNKNOWN: Storage: RAID on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=1, created=2025-11-18 07:40:40, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6960, rt_number=56396, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=53, created=2025-11-12 08:44:25, last_txn_id=0>, <Ticket(id=7006, rt_number=56442, queue=Incidents, subject=etx/prod/gitlab persistent volume filling up, ticket_status=closed, client=Tangram, priority=51, created=2025-11-18 09:11:31, last_txn_id=0>, <Ticket(id=7013, rt_number=56449, queue=Incidents, subject=DOWN: dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-18 11:36:30, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=resolved, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7017, rt_number=56453, queue=Incidents, subject=CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2025-11-18 11:49:53, last_txn_id=0>, <Ticket(id=7019, rt_number=56455, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=61, created=2025-11-18 12:06:32, last_txn_id=0>, <Ticket(id=7020, rt_number=56456, queue=Incidents, subject=Cloudflare incident , ticket_status=closed, client=Internal, priority=91, created=2025-11-18 12:07:53, last_txn_id=0>, <Ticket(id=6995, rt_number=56431, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com, ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:27:50, last_txn_id=0>, <Ticket(id=6998, rt_number=56434, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=42, created=2025-11-17 12:47:47, last_txn_id=0>]

Client updates report (Incidents)

18 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 06:23:38.529642	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529692	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529702	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529709	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529714	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529720	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529725	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529730	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529736	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529741	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529746	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529751	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529756	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529761	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529766	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529771	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529776	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529781	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529786	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529792	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529797	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529802	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529808	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529814	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529819	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529824	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529830	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529835	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529840	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529846	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529852	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529857	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529862	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529868	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529873	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529879	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529883	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529888	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529893	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529899	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529904	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529909	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529914	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529919	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529924	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529929	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529935	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529941	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529946	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529952	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529957	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529963	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529969	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529975	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529981	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529986	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529992	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.529998	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530004	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530009	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530014	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530019	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530024	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530029	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530034	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530040	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530045	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530050	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530056	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530061	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530066	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530072	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530078	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530083	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530088	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530093	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530098	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530103	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530109	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530113	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530119	xxx	./services/model.py:838
DEBUG	2025-12-06 06:23:38.530123	xxx	./services/model.py:838