Client updates report (Incidents)

27 Oct - 31 Oct

RT	Client	Replies missed	Subject
56278	Tangram
56260	Internal		Check for Security Notices and System Updates
56292	Tusk IC		mammoth.tusknet volume usage on /srv/software
56266	Internal		CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56262	Geograph		geograph/prod/harbor persistent volume filling up
56280	Internal		Check for Security Notices and System Updates
56286	Tangram		dgx2 site to site VPN
56267	Internal		Check for Security Notices and System Updates
56293	Internal		ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56287	Sysdoc		sysdoc/flightpath/tcl-system
56294	Internal		Check for Security Notices and System Updates
56279	Tangram		AWS Site-to-Site VPN: Tunnel
56270	Trident Honda		vmsvr1.trident.lan borgmatic backups failure
56265	AskBio		Storage alert: /home on talisker.synpromics.com
56254	JISC		DC UPS Battery notice
56284	OpenCorporates		knowledge.opencorporates.com - Timeout (no headers received)
56204	ETX	23 Oct	Kustomization not Ready: eks-staging-nextflow-tower
56282	Cirencester College		Cirencester power issue
56255	ITC Compliance		DC UPS Battery notice
56256	OGT		DC UPS Battery notice
56285	Internal		Check for Security Notices and System Updates

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.541 msec
System CPU time	0.000 msec
Total CPU time	19.541 msec
Elapsed time	30.698 msec
Context switches	13 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-10-27
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-10-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 10, 27), 'end': datetime.date(2025, 10, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-10-31&start=2025-10-27' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6844, rt_number=56278, queue=Incidents, subject=, ticket_status=rejected, client=Tangram, priority=0, created=2025-10-28 18:07:28, last_txn_id=0>, <Ticket(id=6826, rt_number=56260, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-27 00:00:04, last_txn_id=0>, <Ticket(id=6858, rt_number=56292, queue=Incidents, subject=mammoth.tusknet volume usage on /srv/software, ticket_status=closed, client=Tusk IC, priority=51, created=2025-10-30 15:19:30, last_txn_id=0>, <Ticket(id=6832, rt_number=56266, queue=Incidents, subject=CRITICAL: icinga2-config on towy2.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2025-10-27 19:45:04, last_txn_id=0>, <Ticket(id=6828, rt_number=56262, queue=Incidents, subject=geograph/prod/harbor persistent volume filling up, ticket_status=closed, client=Geograph, priority=51, created=2025-10-27 08:50:33, last_txn_id=0>, <Ticket(id=6846, rt_number=56280, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-29 00:00:03, last_txn_id=0>, <Ticket(id=6852, rt_number=56286, queue=Incidents, subject=dgx2 site to site VPN, ticket_status=closed, client=Tangram, priority=51, created=2025-10-30 08:08:38, last_txn_id=0>, <Ticket(id=6833, rt_number=56267, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-28 00:00:03, last_txn_id=0>, <Ticket(id=6859, rt_number=56293, queue=Incidents, subject=ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=42, created=2025-10-30 20:33:28, last_txn_id=0>, <Ticket(id=6853, rt_number=56287, queue=Incidents, subject=sysdoc/flightpath/tcl-system, ticket_status=closed, client=Sysdoc, priority=53, created=2025-10-30 08:24:40, last_txn_id=0>, <Ticket(id=6860, rt_number=56294, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-31 00:00:03, last_txn_id=0>, <Ticket(id=6845, rt_number=56279, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel, ticket_status=closed, client=Tangram, priority=61, created=2025-10-28 18:25:30, last_txn_id=0>, <Ticket(id=6836, rt_number=56270, queue=Incidents, subject=vmsvr1.trident.lan borgmatic backups failure, ticket_status=closed, client=Trident Honda, priority=51, created=2025-10-28 08:04:34, last_txn_id=0>, <Ticket(id=6831, rt_number=56265, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-10-27 15:46:20, last_txn_id=0>, <Ticket(id=6820, rt_number=56254, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=JISC, priority=61, created=2025-10-24 10:33:36, last_txn_id=0>, <Ticket(id=6850, rt_number=56284, queue=Incidents, subject= knowledge.opencorporates.com - Timeout (no headers received), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-29 22:27:16, last_txn_id=0>, <Ticket(id=6770, rt_number=56204, queue=Incidents, subject=Kustomization not Ready: eks-staging-nextflow-tower, ticket_status=closed, client=ETX, priority=42, created=2025-10-16 10:02:16, last_txn_id=0>, <Ticket(id=6848, rt_number=56282, queue=Incidents, subject=Cirencester power issue, ticket_status=closed, client=Cirencester College, priority=51, created=2025-10-29 08:43:57, last_txn_id=0>, <Ticket(id=6821, rt_number=56255, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-10-24 10:37:44, last_txn_id=0>, <Ticket(id=6822, rt_number=56256, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=OGT, priority=51, created=2025-10-24 10:39:32, last_txn_id=0>, <Ticket(id=6851, rt_number=56285, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-30 00:00:03, last_txn_id=0>]

Client updates report (Incidents)

27 Oct - 31 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:20:13.475359	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475402	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475412	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475419	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475427	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475434	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475440	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475446	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475453	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475459	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475464	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475470	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475476	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475481	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475487	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475493	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475499	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475506	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475513	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475519	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475525	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475531	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475537	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475543	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475549	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475554	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475561	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475580	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475588	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475594	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475600	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475606	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475611	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475617	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475622	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475628	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475633	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475640	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475646	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475650	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475655	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475660	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475665	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475670	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475675	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475680	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475685	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475690	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475695	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475701	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475707	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475713	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475718	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475724	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475730	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475736	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475741	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475746	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475752	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475757	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475762	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475768	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475773	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475778	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475784	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475790	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475796	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475801	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475807	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475812	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475818	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475823	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475828	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475834	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475839	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475844	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475850	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475856	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475861	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475866	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475872	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475877	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475882	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475887	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475892	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475897	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475902	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475907	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475913	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475918	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475923	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475929	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475935	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475941	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475947	xxx	./services/model.py:838
DEBUG	2025-12-06 05:20:13.475953	xxx	./services/model.py:838