Client updates report (Incidents)

22 Sep - 24 Oct

RT	Client	Replies missed	Subject
56170	Internal	13 Oct	Check for Security Notices and System Updates
56207	BD Group		api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	BD Group		portal/api.bdgroup.co.uk HTTP/S timeouts
56187	Sucden		Puppet not functioning on ben.sucden.co.uk
56250	Internal		Check for Security Notices and System Updates
56115	AskBio		AskBio connectivity failure
56069	AskBio		Storage alert: /home on talisker.synpromics.com
55984	OpenCorporates		'disk /var/lib/backuppc' on 'backup1.opencorporates.internal'
56253	Geograph		geograph/prod node issues
55947	BD Group		CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
56176	Internal		Check for Security Notices and System Updates
56228	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk service failure
55982	Internal		Check for Security Notices and System Updates
55985	BD Group		CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56070	Sucden		ben.sucden.co.uk unavailable
56063	Internal		Check for Security Notices and System Updates
55879	Crystal Units	24 Sep	Storage alert: /lisec on crylonlis2024.crystal.local
55993	Internal		Check for Security Notices and System Updates
55908	Internal		Check for Security Notices and System Updates
56011	Internal		Check for Security Notices and System Updates
56114	Internal		Check for Security Notices and System Updates
56175	Sucden		CRITICAL: System Health: NTP on multiple systems
55986	Crystal Units		CRITICAL: Backy2 Backups on crylonlis002.crystal.local
56117	OGT		Storage alert: /srv/department on rodney.internal.ogtip.com
55859	AskBio	24 Sep	Frozen mail on edb-jura.askbio.com
56123	Top To Toe		WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56146	Internal		Check for Security Notices and System Updates
56139	Crystal Units		CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56155	Internal		Check for Security Notices and System Updates
56162	Internal		Check for Security Notices and System Updates
56012	Internal	30 Sep	Nextcloud not syncing
55987	NFW		Access network share
56020	Internal		Check for Security Notices and System Updates
56178	Sucden		interstar01/02.sucden.co.uk configuration issue
56072	Internal		Check for Security Notices and System Updates
56234	OGT		Rodney1.internal.ogtip.com restic backups for manuel-ngs failed
56136	Internal		Check for Security Notices and System Updates
56149	Top To Toe		CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55877	Koinex	03 Oct	Storage alert: /nas on koinexserver.home
56153	NFW		Server unreachable: nfwgs2.nfw.internal
56209	Internal		Check for Security Notices and System Updates
56125	Gravytrain		CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56225	AskBio		/weka on Coll
56122	Internal		Check for Security Notices and System Updates
56245	Geograph		CRITICAL: HTTP: Gitlab Landing HTTPS on gitlab.cloud.geograph.org.uk
56182	ERF Electrical		Out of date WordPress Version \| weblive.erfelectrical.co.uk
56131	AskBio		DataVita Power issues
56000	Internal		Check for Security Notices and System Updates
56062	Kahootz		Health-check failures
56016	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet
56022	Novadata		DOWN: leonis.novadata.internal
56074	OpenCorporates		Manually reported: 503 Errors
56215	Sucden		NTP Offset
56217	Internal		Check for Security Notices and System Updates
56224	Geograph		geograph/harbor volume filling up
56188	Internal		Check for Security Notices and System Updates
56220	AskBio		DNS (10.193.220.5) inaccessible
56190	NFW	15 Oct	nfwgs2.nfw.internal check timeouts
56246	Internal		Check for Security Notices and System Updates
56183	Sucden	17 Oct	Storage alert: /home on duffman.sucden.co.uk
56181	Entrepreneurs Circle		Out of date WordPress Versions \| srv.entrepreneurscircle.org
56185	Koinex		Server down
56186	Azura		No opentrk transactions on ocado*
56226	Internal		Check for Security Notices and System Updates
56240	Rotastat		DOWN: gallus.rotastat.com
56232	OGT	22 Oct	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56235	Globecast		DOWN: gcukscheddb01/02/dev.globecastne.com
56222	Entrepreneurs Circle		srv.entrepreneurscircle.org disk usage on /var/mail
56254	JISC		DC UPS Battery notice
56116	AskBio	06 Oct	Frozen mail on talisker.synpromics.com
56202	Internal		Check for Security Notices and System Updates
56203	eTherapeutics		Platform production pod not ready: interactome
56150	Internal		CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal
56204	ETX	17 Oct, 23 Oct	Kustomization not Ready: eks-staging-nextflow-tower
56184	AskBio		WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56199	Internal		Check for Security Notices and System Updates
56233	Internal		Check for Security Notices and System Updates
56255	ITC Compliance		DC UPS Battery notice
56256	OGT		DC UPS Battery notice

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	76.155 msec
System CPU time	8.215 msec
Total CPU time	84.370 msec
Elapsed time	103.326 msec
Context switches	150 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-24&start=2025-09-22
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-24'
'start'	'2025-09-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 22), 'end': datetime.date(2025, 10, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-10-24&start=2025-09-22' [GET]>
tickets	[<Ticket(id=6736, rt_number=56170, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-10 00:00:02, last_txn_id=0>, <Ticket(id=6773, rt_number=56207, queue=Incidents, subject=api/portal.bdgroup.co.uk HTTP/HTTPS timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 14:59:25, last_txn_id=0>, <Ticket(id=6774, rt_number=56208, queue=Incidents, subject=portal/api.bdgroup.co.uk HTTP/S timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 15:42:52, last_txn_id=0>, <Ticket(id=6753, rt_number=56187, queue=Incidents, subject=Puppet not functioning on ben.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-10-13 15:43:37, last_txn_id=0>, <Ticket(id=6816, rt_number=56250, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-24 00:00:02, last_txn_id=0>, <Ticket(id=6680, rt_number=56115, queue=Incidents, subject=AskBio connectivity failure, ticket_status=closed, client=AskBio, priority=81, created=2025-10-02 01:45:39, last_txn_id=0>, <Ticket(id=6666, rt_number=56069, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-09-30 14:57:26, last_txn_id=0>, <Ticket(id=6613, rt_number=55984, queue=Incidents, subject='disk /var/lib/backuppc' on 'backup1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-23 01:40:38, last_txn_id=0>, <Ticket(id=6819, rt_number=56253, queue=Incidents, subject=geograph/prod node issues, ticket_status=closed, client=Geograph, priority=41, created=2025-10-24 09:36:21, last_txn_id=0>, <Ticket(id=6576, rt_number=55947, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=51, created=2025-09-22 11:35:06, last_txn_id=0>, <Ticket(id=6742, rt_number=56176, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-13 00:00:03, last_txn_id=0>, <Ticket(id=6794, rt_number=56228, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk service failure, ticket_status=closed, client=Gravytrain, priority=41, created=2025-10-21 08:02:10, last_txn_id=0>, <Ticket(id=6611, rt_number=55982, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-23 00:00:02, last_txn_id=0>, <Ticket(id=6614, rt_number=55985, queue=Incidents, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=71, created=2025-09-23 06:10:58, last_txn_id=0>, <Ticket(id=6667, rt_number=56070, queue=Incidents, subject=ben.sucden.co.uk unavailable, ticket_status=closed, client=Sucden, priority=61, created=2025-09-30 15:19:16, last_txn_id=0>, <Ticket(id=6660, rt_number=56063, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-30 00:00:03, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6622, rt_number=55993, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-24 00:00:02, last_txn_id=0>, <Ticket(id=6569, rt_number=55908, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-22 00:00:02, last_txn_id=0>, <Ticket(id=6640, rt_number=56011, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-26 00:00:03, last_txn_id=0>, <Ticket(id=6679, rt_number=56114, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-02 00:00:03, last_txn_id=0>, <Ticket(id=6741, rt_number=56175, queue=Incidents, subject=CRITICAL: System Health: NTP on multiple systems , ticket_status=closed, client=Sucden, priority=71, created=2025-10-11 09:47:03, last_txn_id=0>, <Ticket(id=6615, rt_number=55986, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis002.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-09-23 08:09:12, last_txn_id=0>, <Ticket(id=6682, rt_number=56117, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-10-02 11:57:41, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6712, rt_number=56146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:02, last_txn_id=0>, <Ticket(id=6705, rt_number=56139, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2025-10-06 09:45:07, last_txn_id=0>, <Ticket(id=6721, rt_number=56155, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-08 00:00:02, last_txn_id=0>, <Ticket(id=6728, rt_number=56162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-09 00:00:02, last_txn_id=0>, <Ticket(id=6641, rt_number=56012, queue=Incidents, subject=Nextcloud not syncing, ticket_status=closed, client=Internal, priority=52, created=2025-09-26 09:16:25, last_txn_id=0>, <Ticket(id=6616, rt_number=55987, queue=Incidents, subject=Access network share, ticket_status=closed, client=NFW, priority=1, created=2025-09-23 10:09:26, last_txn_id=0>, <Ticket(id=6649, rt_number=56020, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-29 00:00:03, last_txn_id=0>, <Ticket(id=6744, rt_number=56178, queue=Incidents, subject=interstar01/02.sucden.co.uk configuration issue, ticket_status=closed, client=Sucden, priority=41, created=2025-10-13 08:14:10, last_txn_id=0>, <Ticket(id=6669, rt_number=56072, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-01 00:00:03, last_txn_id=0>, <Ticket(id=6800, rt_number=56234, queue=Incidents, subject=Rodney1.internal.ogtip.com restic backups for manuel-ngs failed, ticket_status=closed, client=OGT, priority=51, created=2025-10-22 08:25:47, last_txn_id=0>, <Ticket(id=6702, rt_number=56136, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:06, last_txn_id=0>, <Ticket(id=6715, rt_number=56149, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=61, created=2025-10-07 08:15:58, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6719, rt_number=56153, queue=Incidents, subject=Server unreachable: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2025-10-07 17:32:20, last_txn_id=0>, <Ticket(id=6775, rt_number=56209, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-17 00:00:02, last_txn_id=0>, <Ticket(id=6691, rt_number=56125, queue=Incidents, subject=CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-10-03 08:44:46, last_txn_id=0>, <Ticket(id=6791, rt_number=56225, queue=Incidents, subject=/weka on Coll, ticket_status=closed, client=AskBio, priority=51, created=2025-10-20 16:51:38, last_txn_id=0>, <Ticket(id=6687, rt_number=56122, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, 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priority=81, created=2025-09-29 22:33:25, last_txn_id=0>, <Ticket(id=6645, rt_number=56016, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-26 15:46:16, last_txn_id=0>, <Ticket(id=6651, rt_number=56022, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-09-29 08:11:18, last_txn_id=0>, <Ticket(id=6671, rt_number=56074, queue=Incidents, subject=Manually reported: 503 Errors, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-10-01 08:38:52, last_txn_id=0>, <Ticket(id=6781, rt_number=56215, queue=Incidents, subject=NTP Offset, ticket_status=closed, client=Sucden, priority=50, created=2025-10-18 08:38:13, last_txn_id=0>, <Ticket(id=6783, rt_number=56217, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-20 00:00:02, last_txn_id=0>, <Ticket(id=6790, rt_number=56224, queue=Incidents, subject=geograph/harbor volume filling up, ticket_status=closed, client=Geograph, priority=51, created=2025-10-20 13:22:12, last_txn_id=0>, <Ticket(id=6754, rt_number=56188, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-14 00:00:02, last_txn_id=0>, <Ticket(id=6786, rt_number=56220, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=1, created=2025-10-20 07:24:53, last_txn_id=0>, <Ticket(id=6756, rt_number=56190, queue=Incidents, subject=nfwgs2.nfw.internal check timeouts, ticket_status=closed, client=NFW, priority=52, created=2025-10-14 08:31:01, last_txn_id=0>, <Ticket(id=6812, rt_number=56246, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-23 00:00:02, last_txn_id=0>, <Ticket(id=6749, rt_number=56183, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2025-10-13 14:22:45, last_txn_id=0>, <Ticket(id=6747, rt_number=56181, queue=Incidents, subject=Out of date WordPress Versions \| srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-10-13 10:46:33, last_txn_id=0>, <Ticket(id=6751, rt_number=56185, queue=Incidents, subject=Server down, ticket_status=closed, client=Koinex, priority=61, created=2025-10-13 15:37:31, last_txn_id=0>, <Ticket(id=6752, rt_number=56186, queue=Incidents, subject=No opentrk transactions on ocado*, ticket_status=closed, client=Azura, priority=61, created=2025-10-13 15:39:59, last_txn_id=0>, <Ticket(id=6792, rt_number=56226, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-21 00:00:02, last_txn_id=0>, <Ticket(id=6806, rt_number=56240, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2025-10-22 09:52:18, last_txn_id=0>, <Ticket(id=6798, rt_number=56232, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=42, created=2025-10-21 13:43:32, last_txn_id=0>, <Ticket(id=6801, rt_number=56235, queue=Incidents, subject=DOWN: gcukscheddb01/02/dev.globecastne.com, ticket_status=closed, client=Globecast, priority=61, created=2025-10-22 08:29:52, last_txn_id=0>, <Ticket(id=6788, rt_number=56222, queue=Incidents, subject=srv.entrepreneurscircle.org disk usage on /var/mail, ticket_status=closed, client=Entrepreneurs Circle, priority=72, created=2025-10-20 09:48:08, last_txn_id=0>, <Ticket(id=6820, rt_number=56254, queue=Incidents, subject=DC UPS Battery notice, ticket_status=closed, client=JISC, priority=61, created=2025-10-24 10:33:36, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>, <Ticket(id=6768, rt_number=56202, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-16 00:00:02, last_txn_id=0>, <Ticket(id=6769, rt_number=56203, queue=Incidents, subject=Platform production pod not ready: interactome, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-10-16 09:57:56, last_txn_id=0>, <Ticket(id=6716, rt_number=56150, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-10-07 08:20:19, last_txn_id=0>, <Ticket(id=6770, rt_number=56204, queue=Incidents, subject=Kustomization not Ready: eks-staging-nextflow-tower, ticket_status=closed, client=ETX, priority=42, created=2025-10-16 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Client updates report (Incidents)

22 Sep - 24 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 15:48:30.089025	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089077	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089087	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089094	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089100	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089106	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089113	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089119	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089125	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089131	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089136	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089142	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089148	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089154	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089160	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089166	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089172	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089177	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089182	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089188	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089193	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089198	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089202	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089208	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089213	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089219	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089224	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089229	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089234	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089239	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089244	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089250	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089255	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089260	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089265	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089271	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089275	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089280	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089285	xxx	./services/model.py:838
DEBUG	2026-07-09 15:48:30.089290	xxx	./services/model.py:838