Client updates report (Incidents)

06 Oct - 10 Oct

RT	Client	Replies missed	Subject
56170	Internal		Check for Security Notices and System Updates
56123	Top To Toe		WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56146	Internal		Check for Security Notices and System Updates
56139	Crystal Units		CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56155	Internal		Check for Security Notices and System Updates
56162	Internal		Check for Security Notices and System Updates
56136	Internal		Check for Security Notices and System Updates
56149	Top To Toe		CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55877	Koinex	07 Oct	Storage alert: /nas on koinexserver.home
56153	NFW		Server unreachable: nfwgs2.nfw.internal
56131	AskBio		DataVita Power issues
56116	AskBio	06 Oct	Frozen mail on talisker.synpromics.com
56150	Internal		CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	24.250 msec
System CPU time	7.763 msec
Total CPU time	32.013 msec
Elapsed time	55.749 msec
Context switches	33 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-10&start=2025-10-06
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-10'
'start'	'2025-10-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 10, 6), 'end': datetime.date(2025, 10, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-10-10&start=2025-10-06' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6736, rt_number=56170, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-10 00:00:02, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6712, rt_number=56146, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:02, last_txn_id=0>, <Ticket(id=6705, rt_number=56139, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis001.crystal.local, ticket_status=closed, client=Crystal Units, priority=71, created=2025-10-06 09:45:07, last_txn_id=0>, <Ticket(id=6721, rt_number=56155, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-08 00:00:02, last_txn_id=0>, <Ticket(id=6728, rt_number=56162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-09 00:00:02, last_txn_id=0>, <Ticket(id=6702, rt_number=56136, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:06, last_txn_id=0>, <Ticket(id=6715, rt_number=56149, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=61, created=2025-10-07 08:15:58, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6719, rt_number=56153, queue=Incidents, subject=Server unreachable: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2025-10-07 17:32:20, last_txn_id=0>, <Ticket(id=6697, rt_number=56131, queue=Incidents, subject=DataVita Power issues, ticket_status=closed, client=AskBio, priority=81, created=2025-10-04 09:21:28, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>, <Ticket(id=6716, rt_number=56150, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-10-07 08:20:19, last_txn_id=0>]

Client updates report (Incidents)

06 Oct - 10 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:21:36.378030	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378075	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378085	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378092	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378098	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378104	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378110	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378115	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378121	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378126	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378131	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378136	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378142	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378147	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378153	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378159	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378165	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378170	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378175	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378180	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378185	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378190	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378196	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378202	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378207	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378213	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378218	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378224	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378229	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378234	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378239	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378245	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378250	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378255	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378261	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378266	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378272	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378277	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378282	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378286	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378292	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378297	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378302	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378308	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378314	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378319	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378325	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378330	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378336	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378342	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378347	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378353	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378359	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378364	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378369	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378374	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378380	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378385	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378391	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378397	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378401	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378407	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378413	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378419	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378423	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378429	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378434	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378440	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378445	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378450	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378455	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378461	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378466	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378471	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378477	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378482	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378488	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378494	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378499	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378505	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378510	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378516	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378521	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378527	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378532	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378538	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378544	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378550	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378555	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378560	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378565	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378578	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378584	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378590	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378595	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378600	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378605	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378611	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378616	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378621	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378627	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378633	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378638	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378644	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378649	xxx	./services/model.py:838
DEBUG	2025-12-06 05:21:36.378654	xxx	./services/model.py:838