Client updates report (Incidents)

29 Sep - 03 Oct

RT	Client	Replies missed	Subject
56115	AskBio		AskBio connectivity failure
56069	AskBio		Storage alert: /home on talisker.synpromics.com
55984	OpenCorporates		'disk /var/lib/backuppc' on 'backup1.opencorporates.internal'
56070	Sucden		ben.sucden.co.uk unavailable
56063	Internal		Check for Security Notices and System Updates
55879	Crystal Units		Storage alert: /lisec on crylonlis2024.crystal.local
56114	Internal		Check for Security Notices and System Updates
56117	OGT		Storage alert: /srv/department on rodney.internal.ogtip.com
55859	AskBio		Frozen mail on edb-jura.askbio.com
56123	Top To Toe		WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56012	Internal	30 Sep	Nextcloud not syncing
56020	Internal		Check for Security Notices and System Updates
56072	Internal		Check for Security Notices and System Updates
55877	Koinex		Storage alert: /nas on koinexserver.home
56125	Gravytrain		CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56122	Internal		Check for Security Notices and System Updates
56062	Kahootz		Health-check failures
56016	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet
56022	Novadata		DOWN: leonis.novadata.internal
56074	OpenCorporates		Manually reported: 503 Errors
56116	AskBio		Frozen mail on talisker.synpromics.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	109.526 msec
System CPU time	0.834 msec
Total CPU time	110.360 msec
Elapsed time	144.217 msec
Context switches	53 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-03&start=2025-09-29
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-03'
'start'	'2025-09-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 29), 'end': datetime.date(2025, 10, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-10-03&start=2025-09-29' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6680, rt_number=56115, queue=Incidents, subject=AskBio connectivity failure, ticket_status=closed, client=AskBio, priority=81, created=2025-10-02 01:45:39, last_txn_id=0>, <Ticket(id=6666, rt_number=56069, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-09-30 14:57:26, last_txn_id=0>, <Ticket(id=6613, rt_number=55984, queue=Incidents, subject='disk /var/lib/backuppc' on 'backup1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-23 01:40:38, last_txn_id=0>, <Ticket(id=6667, rt_number=56070, queue=Incidents, subject=ben.sucden.co.uk unavailable, ticket_status=closed, client=Sucden, priority=61, created=2025-09-30 15:19:16, last_txn_id=0>, <Ticket(id=6660, rt_number=56063, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-30 00:00:03, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6679, rt_number=56114, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-02 00:00:03, last_txn_id=0>, <Ticket(id=6682, rt_number=56117, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-10-02 11:57:41, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6641, rt_number=56012, queue=Incidents, subject=Nextcloud not syncing, ticket_status=closed, client=Internal, priority=52, created=2025-09-26 09:16:25, last_txn_id=0>, <Ticket(id=6649, rt_number=56020, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-29 00:00:03, last_txn_id=0>, <Ticket(id=6669, rt_number=56072, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-01 00:00:03, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6691, rt_number=56125, queue=Incidents, subject=CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-10-03 08:44:46, last_txn_id=0>, <Ticket(id=6687, rt_number=56122, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-03 00:00:04, last_txn_id=0>, <Ticket(id=6659, rt_number=56062, queue=Incidents, subject=Health-check failures, ticket_status=closed, client=Kahootz, priority=81, created=2025-09-29 22:33:25, last_txn_id=0>, <Ticket(id=6645, rt_number=56016, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-26 15:46:16, last_txn_id=0>, <Ticket(id=6651, rt_number=56022, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-09-29 08:11:18, last_txn_id=0>, <Ticket(id=6671, rt_number=56074, queue=Incidents, subject=Manually reported: 503 Errors, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-10-01 08:38:52, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>]

Client updates report (Incidents)

29 Sep - 03 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:18:32.943650	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943703	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943713	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943720	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943726	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943732	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943738	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943743	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943748	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943753	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943759	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943765	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943771	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943777	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943783	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943788	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943794	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943799	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943804	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943809	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943815	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943820	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943825	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943830	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943836	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943842	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943847	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943852	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943858	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943863	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943868	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943874	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943879	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943885	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943891	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943896	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943901	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943906	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943911	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943916	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943921	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943927	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943932	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943937	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943942	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943947	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943952	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943958	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943963	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943968	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943973	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943978	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943983	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943988	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943994	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.943999	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944003	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944008	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944014	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944019	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944024	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944030	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944035	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944041	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944046	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944051	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944057	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944062	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944067	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944072	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944077	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944082	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944087	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944091	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944097	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944101	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944107	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944112	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944117	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944122	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944128	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944133	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944138	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944142	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944148	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944152	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944157	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944163	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944168	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944173	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944178	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944182	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944187	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944193	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944198	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944203	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944208	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944213	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944218	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944223	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944229	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944234	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944239	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944244	xxx	./services/model.py:838
DEBUG	2025-12-06 05:18:32.944250	xxx	./services/model.py:838
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