Client updates report (Incidents)

01 Sep - 03 Oct

RT	Client	Replies missed	Subject
55823	Internal		Check for Security Notices and System Updates
55826	Sucden		Various servers down
55875	OGT		CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com
55883	DLS Plastics		Peterborough site down
55795	eTherapeutics		Storage alert: /var on dgx2.internal.etherapeutics.co.uk
55787	AskBio		CRITICAL: System Health: Systemd State on macleod.synpromics.com
55807	Azura		ocado2.opentrk.com networking timeouts
55819	Internal		Check for Security Notices and System Updates
55832	Novadata		DOWN: leonis.novadata.internal
55790	Internal		Check for Security Notices and System Updates
55812	Internal		Check for Security Notices and System Updates
55838	Internal		Bad icinga2-config on towy*
55801	Internal		Check for Security Notices and System Updates
55804	AskBio		CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55799	Internal		Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55721	DLS Plastics		Storage alert: /opt on dls-zimbra1.dls.internal
55884	Internal		Check for Security Notices and System Updates
55866	Internal		Check for Security Notices and System Updates
55872	Internal		Check for Security Notices and System Updates
55835	eTherapeutics		ETX Prod EKS nodes being recycled
55814	Novadata		leonis.novadata.internal failed services
55830	Internal		Check for Security Notices and System Updates
55878	Internal		KubeDeploymentReplicasMismatch in rt \| tcl/avon
56115	AskBio		AskBio connectivity failure
56069	AskBio		Storage alert: /home on talisker.synpromics.com
55984	OpenCorporates		'disk /var/lib/backuppc' on 'backup1.opencorporates.internal'
55843	Kahootz		Backup failure on tango
55947	BD Group		CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
55874	Kahootz		CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com
55841	Internal		Check for Security Notices and System Updates
55982	Internal		Check for Security Notices and System Updates
55985	BD Group		CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56070	Sucden		ben.sucden.co.uk unavailable
56063	Internal		Check for Security Notices and System Updates
55879	Crystal Units	22 Sep, 24 Sep	Storage alert: /lisec on crylonlis2024.crystal.local
55876	Azura		CRITICAL: System Health: Systemd State on ocado1.opentrk.com
55899	Internal		Check for Security Notices and System Updates
55993	Internal		Check for Security Notices and System Updates
55867	Gravytrain		https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55904	Internal		Check for Security Notices and System Updates
55794	Kahootz		CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
55908	Internal		Check for Security Notices and System Updates
56011	Internal		Check for Security Notices and System Updates
55847	Internal		Check for Security Notices and System Updates
56114	Internal		Check for Security Notices and System Updates
55896	Internal		Check for Security Notices and System Updates
55986	Crystal Units		CRITICAL: Backy2 Backups on crylonlis002.crystal.local
56117	OGT		Storage alert: /srv/department on rodney.internal.ogtip.com
55833	DLS Plastics		WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55859	AskBio	12 Sep, 16 Sep, 22 Sep, 24 Sep	Frozen mail on edb-jura.askbio.com
56123	Top To Toe		WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56012	Internal	30 Sep	Nextcloud not syncing
55987	NFW		Access network share
55869	eTherapeutics		fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
56020	Internal		Check for Security Notices and System Updates
56072	Internal		Check for Security Notices and System Updates
55877	Koinex		Storage alert: /nas on koinexserver.home
55822	Azura	05 Sep	CRITICAL: Networking: SSH on ocado2.opentrk.com
55853	AskBio		Ticket system
55855	Internal		Check for Security Notices and System Updates
56125	Gravytrain		CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
55870	NFW		WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
56122	Internal		Check for Security Notices and System Updates
55900	Tusk IC		WARNING: NRPE Disk: All Disks on mammoth.tusknet
55897	eTherapeutics		gitlab-toolbox-backup failure
56000	Internal		Check for Security Notices and System Updates
56062	Kahootz		Health-check failures
56016	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet
56022	Novadata		DOWN: leonis.novadata.internal
56074	OpenCorporates		Manually reported: 503 Errors
56116	AskBio		Frozen mail on talisker.synpromics.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	78.628 msec
System CPU time	0.000 msec
Total CPU time	78.628 msec
Elapsed time	97.687 msec
Context switches	89 voluntary, 71 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-03&start=2025-09-01
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-03'
'start'	'2025-09-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 1), 'end': datetime.date(2025, 10, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-10-03&start=2025-09-01' [GET]>
tickets	[<Ticket(id=6483, rt_number=55823, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-05 00:00:02, last_txn_id=0>, <Ticket(id=6486, rt_number=55826, queue=Incidents, subject=Various servers down, ticket_status=closed, client=Sucden, priority=91, created=2025-09-06 09:23:47, last_txn_id=0>, <Ticket(id=6535, rt_number=55875, queue=Incidents, subject=CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-09-15 08:08:51, last_txn_id=0>, <Ticket(id=6543, rt_number=55883, queue=Incidents, subject=Peterborough site down, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-09-15 17:34:23, last_txn_id=0>, <Ticket(id=6455, rt_number=55795, queue=Incidents, subject=Storage alert: /var on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-01 09:10:16, last_txn_id=0>, <Ticket(id=6447, rt_number=55787, queue=Incidents, subject=CRITICAL: System Health: Systemd State on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-08-29 18:30:51, last_txn_id=0>, <Ticket(id=6467, rt_number=55807, queue=Incidents, subject=ocado2.opentrk.com networking timeouts, ticket_status=closed, client=Azura, priority=61, created=2025-09-02 08:35:30, last_txn_id=0>, <Ticket(id=6479, rt_number=55819, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-04 00:00:02, last_txn_id=0>, <Ticket(id=6492, rt_number=55832, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=51, created=2025-09-08 08:55:06, last_txn_id=0>, <Ticket(id=6450, rt_number=55790, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-01 00:00:05, last_txn_id=0>, <Ticket(id=6472, rt_number=55812, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-03 00:00:02, last_txn_id=0>, <Ticket(id=6498, rt_number=55838, queue=Incidents, subject=Bad icinga2-config on towy, ticket_status=closed, client=Internal, priority=51, created=2025-09-08 13:52:04, last_txn_id=0>, <Ticket(id=6461, rt_number=55801, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-02 00:00:02, last_txn_id=0>, <Ticket(id=6464, rt_number=55804, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-09-02 03:41:18, last_txn_id=0>, <Ticket(id=6459, rt_number=55799, queue=Incidents, subject=Expiring cert: FreeIPA HTTPS Cert on nene.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=52, created=2025-09-01 14:14:51, last_txn_id=0>, <Ticket(id=6380, rt_number=55721, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-08-26 09:17:07, last_txn_id=0>, <Ticket(id=6544, rt_number=55884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-16 00:00:03, last_txn_id=0>, <Ticket(id=6526, rt_number=55866, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-12 00:00:03, last_txn_id=0>, <Ticket(id=6532, rt_number=55872, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 00:00:04, last_txn_id=0>, <Ticket(id=6495, rt_number=55835, queue=Incidents, subject=ETX Prod EKS nodes being recycled, ticket_status=closed, client=eTherapeutics, priority=61, created=2025-09-08 12:05:23, last_txn_id=0>, <Ticket(id=6474, rt_number=55814, queue=Incidents, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=51, created=2025-09-03 08:03:07, last_txn_id=0>, <Ticket(id=6490, rt_number=55830, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-08 00:00:02, last_txn_id=0>, <Ticket(id=6538, rt_number=55878, queue=Incidents, subject=KubeDeploymentReplicasMismatch in rt \| tcl/avon, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 09:08:39, last_txn_id=0>, <Ticket(id=6680, rt_number=56115, queue=Incidents, subject=AskBio connectivity failure, ticket_status=closed, client=AskBio, priority=81, created=2025-10-02 01:45:39, last_txn_id=0>, <Ticket(id=6666, rt_number=56069, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-09-30 14:57:26, last_txn_id=0>, <Ticket(id=6613, rt_number=55984, queue=Incidents, subject='disk /var/lib/backuppc' on 'backup1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-23 01:40:38, last_txn_id=0>, <Ticket(id=6503, rt_number=55843, queue=Incidents, subject=Backup failure on tango, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-09 03:56:36, last_txn_id=0>, <Ticket(id=6576, rt_number=55947, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=51, created=2025-09-22 11:35:06, last_txn_id=0>, <Ticket(id=6534, rt_number=55874, queue=Incidents, subject=CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-15 05:53:36, last_txn_id=0>, <Ticket(id=6501, rt_number=55841, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-09 00:00:03, last_txn_id=0>, <Ticket(id=6611, rt_number=55982, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-23 00:00:02, last_txn_id=0>, <Ticket(id=6614, rt_number=55985, queue=Incidents, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=71, created=2025-09-23 06:10:58, last_txn_id=0>, <Ticket(id=6667, rt_number=56070, queue=Incidents, subject=ben.sucden.co.uk unavailable, ticket_status=closed, client=Sucden, priority=61, created=2025-09-30 15:19:16, last_txn_id=0>, <Ticket(id=6660, rt_number=56063, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-30 00:00:03, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6536, rt_number=55876, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-15 08:12:29, last_txn_id=0>, <Ticket(id=6559, rt_number=55899, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-18 00:00:03, last_txn_id=0>, <Ticket(id=6622, rt_number=55993, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-24 00:00:02, last_txn_id=0>, <Ticket(id=6527, rt_number=55867, queue=Incidents, subject=https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress, ticket_status=closed, client=Gravytrain, priority=51, created=2025-09-12 12:30:12, last_txn_id=0>, <Ticket(id=6564, rt_number=55904, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-19 00:00:03, last_txn_id=0>, <Ticket(id=6454, rt_number=55794, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-09-01 08:33:17, last_txn_id=0>, <Ticket(id=6569, rt_number=55908, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-22 00:00:02, last_txn_id=0>, <Ticket(id=6640, rt_number=56011, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-26 00:00:03, last_txn_id=0>, <Ticket(id=6507, rt_number=55847, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-10 00:00:02, last_txn_id=0>, <Ticket(id=6679, rt_number=56114, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-02 00:00:03, last_txn_id=0>, <Ticket(id=6556, rt_number=55896, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-17 00:00:03, last_txn_id=0>, <Ticket(id=6615, rt_number=55986, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis002.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-09-23 08:09:12, last_txn_id=0>, <Ticket(id=6682, rt_number=56117, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-10-02 11:57:41, last_txn_id=0>, <Ticket(id=6493, rt_number=55833, queue=Incidents, subject=WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-09-08 08:58:32, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6641, rt_number=56012, queue=Incidents, subject=Nextcloud not syncing, ticket_status=closed, client=Internal, priority=52, created=2025-09-26 09:16:25, last_txn_id=0>, <Ticket(id=6616, rt_number=55987, queue=Incidents, subject=Access network share, ticket_status=closed, client=NFW, priority=1, created=2025-09-23 10:09:26, last_txn_id=0>, <Ticket(id=6529, rt_number=55869, queue=Incidents, subject=fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-12 15:19:56, last_txn_id=0>, <Ticket(id=6649, rt_number=56020, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-29 00:00:03, last_txn_id=0>, <Ticket(id=6669, rt_number=56072, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-01 00:00:03, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6482, rt_number=55822, queue=Incidents, subject=CRITICAL: Networking: SSH on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-04 15:32:29, last_txn_id=0>, <Ticket(id=6513, rt_number=55853, queue=Incidents, subject=Ticket system, ticket_status=closed, client=AskBio, priority=81, created=2025-09-10 17:39:36, last_txn_id=0>, <Ticket(id=6515, rt_number=55855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-11 00:00:03, last_txn_id=0>, <Ticket(id=6691, rt_number=56125, queue=Incidents, subject=CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-10-03 08:44:46, last_txn_id=0>, <Ticket(id=6530, rt_number=55870, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2025-09-12 15:38:42, last_txn_id=0>, <Ticket(id=6687, rt_number=56122, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-10-03 00:00:04, last_txn_id=0>, <Ticket(id=6560, rt_number=55900, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-18 09:20:57, last_txn_id=0>, <Ticket(id=6557, rt_number=55897, queue=Incidents, subject=gitlab-toolbox-backup failure, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-09-17 11:18:16, last_txn_id=0>, <Ticket(id=6629, rt_number=56000, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-25 00:00:03, last_txn_id=0>, <Ticket(id=6659, rt_number=56062, queue=Incidents, subject=Health-check failures, ticket_status=closed, client=Kahootz, priority=81, created=2025-09-29 22:33:25, last_txn_id=0>, <Ticket(id=6645, rt_number=56016, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-26 15:46:16, last_txn_id=0>, <Ticket(id=6651, rt_number=56022, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-09-29 08:11:18, last_txn_id=0>, <Ticket(id=6671, rt_number=56074, queue=Incidents, subject=Manually reported: 503 Errors, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-10-01 08:38:52, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>]

Client updates report (Incidents)

01 Sep - 03 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:59:45.828764	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828817	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828828	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828837	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828844	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828851	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828857	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828864	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828870	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828876	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828882	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828887	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828894	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828900	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828906	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828912	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828918	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828924	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828929	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828935	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828941	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828947	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828967	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828974	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828981	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828988	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.828994	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829000	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829006	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829013	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829019	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829025	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829031	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829037	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829043	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829049	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829055	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829061	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829067	xxx	./services/model.py:838
DEBUG	2026-07-09 20:59:45.829072	xxx	./services/model.py:838