Client updates report (Incidents)

22 Sep - 26 Sep

RT	Client	Replies missed	Subject
55984	OpenCorporates		'disk /var/lib/backuppc' on 'backup1.opencorporates.internal'
55947	BD Group		CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
55982	Internal		Check for Security Notices and System Updates
55985	BD Group		CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
55879	Crystal Units	24 Sep	Storage alert: /lisec on crylonlis2024.crystal.local
55993	Internal		Check for Security Notices and System Updates
55908	Internal		Check for Security Notices and System Updates
56011	Internal		Check for Security Notices and System Updates
55986	Crystal Units		CRITICAL: Backy2 Backups on crylonlis002.crystal.local
55859	AskBio	24 Sep	Frozen mail on edb-jura.askbio.com
56012	Internal		Nextcloud not syncing
55987	NFW		Access network share
55877	Koinex		Storage alert: /nas on koinexserver.home
56000	Internal		Check for Security Notices and System Updates
56016	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	31.742 msec
System CPU time	4.060 msec
Total CPU time	35.802 msec
Elapsed time	50.890 msec
Context switches	31 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-26&start=2025-09-22
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-26'
'start'	'2025-09-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 22), 'end': datetime.date(2025, 9, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-26&start=2025-09-22' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6613, rt_number=55984, queue=Incidents, subject='disk /var/lib/backuppc' on 'backup1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-23 01:40:38, last_txn_id=0>, <Ticket(id=6576, rt_number=55947, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=51, created=2025-09-22 11:35:06, last_txn_id=0>, <Ticket(id=6611, rt_number=55982, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-23 00:00:02, last_txn_id=0>, <Ticket(id=6614, rt_number=55985, queue=Incidents, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=71, created=2025-09-23 06:10:58, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6622, rt_number=55993, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-24 00:00:02, last_txn_id=0>, <Ticket(id=6569, rt_number=55908, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-22 00:00:02, last_txn_id=0>, <Ticket(id=6640, rt_number=56011, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-26 00:00:03, last_txn_id=0>, <Ticket(id=6615, rt_number=55986, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis002.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-09-23 08:09:12, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6641, rt_number=56012, queue=Incidents, subject=Nextcloud not syncing, ticket_status=closed, client=Internal, priority=52, created=2025-09-26 09:16:25, last_txn_id=0>, <Ticket(id=6616, rt_number=55987, queue=Incidents, subject=Access network share, ticket_status=closed, client=NFW, priority=1, created=2025-09-23 10:09:26, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6629, rt_number=56000, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-25 00:00:03, last_txn_id=0>, <Ticket(id=6645, rt_number=56016, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-26 15:46:16, last_txn_id=0>]

Client updates report (Incidents)

22 Sep - 26 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 07:12:28.734601	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734689	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734704	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734713	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734719	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734725	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734731	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734736	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734741	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734747	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734752	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734757	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734762	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734768	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734773	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734778	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734783	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734789	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734794	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734799	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734804	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734810	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734815	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734821	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734826	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734832	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734838	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734845	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734851	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734858	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734864	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734869	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734874	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734879	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734886	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734891	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734896	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734900	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734905	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734911	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734917	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734922	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734928	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734934	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734941	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734953	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734959	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734964	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734970	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734976	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734982	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734987	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734992	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.734998	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735003	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735008	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735013	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735018	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735023	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735029	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735034	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735042	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735050	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735055	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735060	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735065	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735070	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735075	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735080	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735085	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735091	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735096	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735101	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735106	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735111	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735116	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735121	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735127	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735132	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735138	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735143	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735148	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735154	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735159	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735164	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735169	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735174	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735179	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735184	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735189	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735193	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735199	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735204	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735209	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735215	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735220	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735225	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735230	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735235	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735240	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735245	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735251	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735256	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735262	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735267	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735272	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735278	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735282	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735287	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735293	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735298	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735303	xxx	./services/model.py:838
DEBUG	2026-01-21 07:12:28.735308	xxx	./services/model.py:838