Client updates report (Incidents)

22 Sep - 26 Sep

RT	Client	Replies missed	Subject
55984	OpenCorporates		'disk /var/lib/backuppc' on 'backup1.opencorporates.internal'
55947	BD Group		CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
55982	Internal		Check for Security Notices and System Updates
55985	BD Group		CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
55879	Crystal Units	24 Sep	Storage alert: /lisec on crylonlis2024.crystal.local
55993	Internal		Check for Security Notices and System Updates
55908	Internal		Check for Security Notices and System Updates
56011	Internal		Check for Security Notices and System Updates
55986	Crystal Units		CRITICAL: Backy2 Backups on crylonlis002.crystal.local
55859	AskBio	24 Sep	Frozen mail on edb-jura.askbio.com
56012	Internal		Nextcloud not syncing
55987	NFW		Access network share
55877	Koinex		Storage alert: /nas on koinexserver.home
56000	Internal		Check for Security Notices and System Updates
56016	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	38.111 msec
System CPU time	0.289 msec
Total CPU time	38.400 msec
Elapsed time	59.726 msec
Context switches	32 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-26&start=2025-09-22
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-26'
'start'	'2025-09-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 22), 'end': datetime.date(2025, 9, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-26&start=2025-09-22' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6613, rt_number=55984, queue=Incidents, subject='disk /var/lib/backuppc' on 'backup1.opencorporates.internal', ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-23 01:40:38, last_txn_id=0>, <Ticket(id=6576, rt_number=55947, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=51, created=2025-09-22 11:35:06, last_txn_id=0>, <Ticket(id=6611, rt_number=55982, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-23 00:00:02, last_txn_id=0>, <Ticket(id=6614, rt_number=55985, queue=Incidents, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=71, created=2025-09-23 06:10:58, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6622, rt_number=55993, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-24 00:00:02, last_txn_id=0>, <Ticket(id=6569, rt_number=55908, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-22 00:00:02, last_txn_id=0>, <Ticket(id=6640, rt_number=56011, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-26 00:00:03, last_txn_id=0>, <Ticket(id=6615, rt_number=55986, queue=Incidents, subject=CRITICAL: Backy2 Backups on crylonlis002.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-09-23 08:09:12, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6641, rt_number=56012, queue=Incidents, subject=Nextcloud not syncing, ticket_status=closed, client=Internal, priority=52, created=2025-09-26 09:16:25, last_txn_id=0>, <Ticket(id=6616, rt_number=55987, queue=Incidents, subject=Access network share, ticket_status=closed, client=NFW, priority=1, created=2025-09-23 10:09:26, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6629, rt_number=56000, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-25 00:00:03, last_txn_id=0>, <Ticket(id=6645, rt_number=56016, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-26 15:46:16, last_txn_id=0>]

Client updates report (Incidents)

22 Sep - 26 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 06:29:50.841971	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842030	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842041	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842048	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842054	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842060	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842065	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842071	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842077	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842083	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842088	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842093	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842099	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842105	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842110	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842116	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842121	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842127	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842132	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842138	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842143	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842148	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842153	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842158	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842163	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842168	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842173	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842178	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842183	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842188	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842193	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842198	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842204	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842209	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842213	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842219	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842224	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842228	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842234	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842239	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842245	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842251	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842256	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842262	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842267	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842271	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842276	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842281	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842286	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842291	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842296	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842301	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842306	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842311	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842316	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842321	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842325	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842330	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842335	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842340	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842345	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842350	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842355	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842360	xxx	./services/model.py:838
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DEBUG	2025-12-06 06:29:50.842376	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842381	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842386	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842391	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842445	xxx	./services/model.py:838
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DEBUG	2025-12-06 06:29:50.842466	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842471	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842476	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842482	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842487	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842491	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842496	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842501	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842506	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842511	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842516	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842521	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842526	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842530	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842535	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842540	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842545	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842550	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842567	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842573	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842578	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842584	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842589	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842594	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842600	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842605	xxx	./services/model.py:838
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DEBUG	2025-12-06 06:29:50.842630	xxx	./services/model.py:838
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DEBUG	2025-12-06 06:29:50.842689	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:50.842694	xxx	./services/model.py:838