Client updates report (Incidents)

15 Sep - 19 Sep

RT	Client	Replies missed	Subject
55875	OGT		CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com
55883	DLS Plastics		Peterborough site down
55884	Internal		Check for Security Notices and System Updates
55872	Internal		Check for Security Notices and System Updates
55878	Internal		KubeDeploymentReplicasMismatch in rt \| tcl/avon
55874	Kahootz		CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com
55879	Crystal Units		Storage alert: /lisec on crylonlis2024.crystal.local
55876	Azura		CRITICAL: System Health: Systemd State on ocado1.opentrk.com
55899	Internal		Check for Security Notices and System Updates
55867	Gravytrain		https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55904	Internal		Check for Security Notices and System Updates
55896	Internal		Check for Security Notices and System Updates
55859	AskBio	12 Sep, 16 Sep	Frozen mail on edb-jura.askbio.com
55877	Koinex		Storage alert: /nas on koinexserver.home
55900	Tusk IC		WARNING: NRPE Disk: All Disks on mammoth.tusknet
55897	eTherapeutics		gitlab-toolbox-backup failure

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.632 msec
System CPU time	0.000 msec
Total CPU time	25.632 msec
Elapsed time	43.826 msec
Context switches	38 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-19&start=2025-09-15
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-19'
'start'	'2025-09-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 15), 'end': datetime.date(2025, 9, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-19&start=2025-09-15' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6535, rt_number=55875, queue=Incidents, subject=CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-09-15 08:08:51, last_txn_id=0>, <Ticket(id=6543, rt_number=55883, queue=Incidents, subject=Peterborough site down, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-09-15 17:34:23, last_txn_id=0>, <Ticket(id=6544, rt_number=55884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-16 00:00:03, last_txn_id=0>, <Ticket(id=6532, rt_number=55872, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 00:00:04, last_txn_id=0>, <Ticket(id=6538, rt_number=55878, queue=Incidents, subject=KubeDeploymentReplicasMismatch in rt \| tcl/avon, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 09:08:39, last_txn_id=0>, <Ticket(id=6534, rt_number=55874, queue=Incidents, subject=CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-15 05:53:36, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6536, rt_number=55876, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-15 08:12:29, last_txn_id=0>, <Ticket(id=6559, rt_number=55899, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-18 00:00:03, last_txn_id=0>, <Ticket(id=6527, rt_number=55867, queue=Incidents, subject=https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress, ticket_status=closed, client=Gravytrain, priority=51, created=2025-09-12 12:30:12, last_txn_id=0>, <Ticket(id=6564, rt_number=55904, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-19 00:00:03, last_txn_id=0>, <Ticket(id=6556, rt_number=55896, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-17 00:00:03, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6560, rt_number=55900, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-18 09:20:57, last_txn_id=0>, <Ticket(id=6557, rt_number=55897, queue=Incidents, subject=gitlab-toolbox-backup failure, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-09-17 11:18:16, last_txn_id=0>]

Client updates report (Incidents)

15 Sep - 19 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 06:30:54.163345	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163395	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163406	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163413	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163421	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163430	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163439	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163445	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163451	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163456	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163462	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163468	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163475	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163480	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163486	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163491	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163498	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163506	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163514	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163522	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163530	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163538	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163543	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163548	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163554	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163560	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163566	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163572	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163578	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163587	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163596	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163605	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163611	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163617	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163623	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163629	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163635	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163640	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163649	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163658	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163675	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163685	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163693	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163701	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163709	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163717	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163727	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163734	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163745	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163751	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163757	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163763	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163769	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163795	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163802	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163807	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163813	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163819	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163825	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163831	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163838	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163844	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163849	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163855	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163861	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163868	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163874	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163880	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163886	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163892	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163898	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163903	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163910	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163917	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163923	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163928	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163934	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163941	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163947	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163953	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163959	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163965	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163970	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163976	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163982	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163988	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163993	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.163999	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164005	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164011	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164016	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164022	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164028	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164034	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164041	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164047	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164053	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164059	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164065	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164071	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164077	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164083	xxx	./services/model.py:838
DEBUG	2025-12-06 06:30:54.164089	xxx	./services/model.py:838