Client updates report (Incidents)

18 Aug - 19 Sep

RT	Client	Replies missed	Subject
55823	Internal		Check for Security Notices and System Updates
55666	Internal		Check for Security Notices and System Updates
55826	Sucden		Various servers down
55690	Internal		Check for Security Notices and System Updates
55703	Internal		Check for Security Notices and System Updates
55730	Internal		Check for Security Notices and System Updates
55692	Top To Toe		CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55875	OGT		CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com
55883	DLS Plastics		Peterborough site down
55795	eTherapeutics		Storage alert: /var on dgx2.internal.etherapeutics.co.uk
55787	AskBio		CRITICAL: System Health: Systemd State on macleod.synpromics.com
55702	Gravytrain		High load on web.prod.bf2.bedfordinsurance.co.uk
55807	Azura		ocado2.opentrk.com networking timeouts
55819	Internal		Check for Security Notices and System Updates
55671	Entrepreneurs Circle		CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org
55832	Novadata		DOWN: leonis.novadata.internal
55790	Internal		Check for Security Notices and System Updates
55812	Internal		Check for Security Notices and System Updates
55674	Tusk IC		WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet
55838	Internal		Bad icinga2-config on towy*
55696	Internal		Check for Security Notices and System Updates
55779	Internal		Check for Security Notices and System Updates
55801	Internal		Check for Security Notices and System Updates
55719	AskBio		All hosts monitoring timeout
55804	AskBio		CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55646	OpenCorporates	14 Aug	knowledge.opencorporates.com down
55678	Internal		Check for Security Notices and System Updates
55799	Internal		Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55721	DLS Plastics		Storage alert: /opt on dls-zimbra1.dls.internal
55884	Internal		Check for Security Notices and System Updates
55866	Internal		Check for Security Notices and System Updates
55713	Internal		Check for Security Notices and System Updates
55649	Internal		log rotation issue
55709	AskBio	25 Aug	jura.askbio.com monitoring timeout
55872	Internal		Check for Security Notices and System Updates
55835	eTherapeutics		ETX Prod EKS nodes being recycled
55814	Novadata		leonis.novadata.internal failed services
55740	Internal		Check for Security Notices and System Updates
55830	Internal		Check for Security Notices and System Updates
55694	Internal		GPG not working on Trixie
55724	ATA Group		Crontab issue
55878	Internal		KubeDeploymentReplicasMismatch in rt \| tcl/avon
55843	Kahootz		Backup failure on tango
55874	Kahootz		CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com
55841	Internal		Check for Security Notices and System Updates
55879	Crystal Units		Storage alert: /lisec on crylonlis2024.crystal.local
55876	Azura		CRITICAL: System Health: Systemd State on ocado1.opentrk.com
55899	Internal		Check for Security Notices and System Updates
55867	Gravytrain		https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55904	Internal		Check for Security Notices and System Updates
55794	Kahootz		CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
55847	Internal		Check for Security Notices and System Updates
55896	Internal		Check for Security Notices and System Updates
55833	DLS Plastics		WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55859	AskBio	12 Sep, 16 Sep	Frozen mail on edb-jura.askbio.com
55869	eTherapeutics		fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
55877	Koinex		Storage alert: /nas on koinexserver.home
55704	AskBio	25 Aug	edb-coll.askbio.com restic failure
55780	AskBio		CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55822	Azura	05 Sep	CRITICAL: Networking: SSH on ocado2.opentrk.com
55853	AskBio		Ticket system
55855	Internal		Check for Security Notices and System Updates
55870	NFW		WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
55900	Tusk IC		WARNING: NRPE Disk: All Disks on mammoth.tusknet
55897	eTherapeutics		gitlab-toolbox-backup failure

git hash: master (3f63af64)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.3	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.4	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	73.894 msec
System CPU time	0.000 msec
Total CPU time	73.894 msec
Elapsed time	104.654 msec
Context switches	67 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-19&start=2025-08-18
REMOTE_ADDR	10.42.13.68
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-19'
'start'	'2025-08-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 8, 18), 'end': datetime.date(2025, 9, 19)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-19&start=2025-08-18' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6483, rt_number=55823, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-05 00:00:02, last_txn_id=0>, <Ticket(id=6325, rt_number=55666, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-18 00:00:02, last_txn_id=0>, <Ticket(id=6486, rt_number=55826, queue=Incidents, subject=Various servers down, ticket_status=closed, client=Sucden, priority=91, created=2025-09-06 09:23:47, last_txn_id=0>, <Ticket(id=6349, rt_number=55690, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-20 00:00:03, last_txn_id=0>, <Ticket(id=6362, rt_number=55703, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-22 00:00:03, last_txn_id=0>, <Ticket(id=6389, rt_number=55730, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-27 00:00:02, last_txn_id=0>, <Ticket(id=6351, rt_number=55692, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-08-20 11:30:31, last_txn_id=0>, <Ticket(id=6535, rt_number=55875, queue=Incidents, subject=CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-09-15 08:08:51, last_txn_id=0>, <Ticket(id=6543, rt_number=55883, queue=Incidents, subject=Peterborough site down, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-09-15 17:34:23, last_txn_id=0>, <Ticket(id=6455, rt_number=55795, queue=Incidents, subject=Storage alert: /var on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-01 09:10:16, last_txn_id=0>, <Ticket(id=6447, rt_number=55787, queue=Incidents, subject=CRITICAL: System Health: Systemd State on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-08-29 18:30:51, last_txn_id=0>, <Ticket(id=6361, rt_number=55702, queue=Incidents, subject=High load on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=72, created=2025-08-21 17:15:49, last_txn_id=0>, <Ticket(id=6467, rt_number=55807, queue=Incidents, subject=ocado2.opentrk.com networking timeouts, ticket_status=closed, client=Azura, priority=61, created=2025-09-02 08:35:30, last_txn_id=0>, <Ticket(id=6479, rt_number=55819, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-04 00:00:02, last_txn_id=0>, <Ticket(id=6330, rt_number=55671, queue=Incidents, subject=CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-18 11:03:38, last_txn_id=0>, <Ticket(id=6492, rt_number=55832, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=51, created=2025-09-08 08:55:06, last_txn_id=0>, <Ticket(id=6450, rt_number=55790, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-01 00:00:05, last_txn_id=0>, <Ticket(id=6472, rt_number=55812, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-03 00:00:02, last_txn_id=0>, <Ticket(id=6333, rt_number=55674, queue=Incidents, subject=WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-08-18 14:58:57, last_txn_id=0>, <Ticket(id=6498, rt_number=55838, queue=Incidents, subject=Bad icinga2-config on towy, ticket_status=closed, client=Internal, priority=51, created=2025-09-08 13:52:04, last_txn_id=0>, <Ticket(id=6355, rt_number=55696, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-21 00:00:03, last_txn_id=0>, <Ticket(id=6439, rt_number=55779, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-29 00:00:03, last_txn_id=0>, <Ticket(id=6461, rt_number=55801, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-02 00:00:02, last_txn_id=0>, <Ticket(id=6378, rt_number=55719, queue=Incidents, subject=All hosts monitoring timeout, ticket_status=closed, client=AskBio, priority=50, created=2025-08-25 17:12:51, last_txn_id=2386911>, <Ticket(id=6464, rt_number=55804, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-09-02 03:41:18, last_txn_id=0>, <Ticket(id=6305, rt_number=55646, queue=Incidents, subject=knowledge.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=92, created=2025-08-13 23:26:09, last_txn_id=0>, <Ticket(id=6337, rt_number=55678, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 00:00:02, last_txn_id=0>, <Ticket(id=6459, rt_number=55799, queue=Incidents, subject=Expiring cert: FreeIPA HTTPS Cert on nene.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=52, created=2025-09-01 14:14:51, last_txn_id=0>, <Ticket(id=6380, rt_number=55721, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-08-26 09:17:07, last_txn_id=0>, <Ticket(id=6544, rt_number=55884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-16 00:00:03, last_txn_id=0>, <Ticket(id=6526, rt_number=55866, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-12 00:00:03, last_txn_id=0>, <Ticket(id=6372, rt_number=55713, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-25 00:00:04, last_txn_id=0>, <Ticket(id=6308, rt_number=55649, queue=Incidents, subject=log rotation issue, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 08:47:50, last_txn_id=0>, <Ticket(id=6368, rt_number=55709, queue=Incidents, subject=jura.askbio.com monitoring timeout, ticket_status=closed, client=AskBio, priority=61, created=2025-08-22 21:08:10, last_txn_id=0>, <Ticket(id=6532, rt_number=55872, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 00:00:04, last_txn_id=0>, <Ticket(id=6495, rt_number=55835, queue=Incidents, subject=ETX Prod EKS nodes being recycled, ticket_status=closed, client=eTherapeutics, priority=61, created=2025-09-08 12:05:23, last_txn_id=0>, <Ticket(id=6474, rt_number=55814, queue=Incidents, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=51, created=2025-09-03 08:03:07, last_txn_id=0>, <Ticket(id=6399, rt_number=55740, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-28 00:00:02, last_txn_id=0>, <Ticket(id=6490, rt_number=55830, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-08 00:00:02, last_txn_id=0>, <Ticket(id=6353, rt_number=55694, queue=Incidents, subject=GPG not working on Trixie, ticket_status=closed, client=Internal, priority=61, created=2025-08-20 14:37:08, last_txn_id=0>, <Ticket(id=6383, rt_number=55724, queue=Incidents, subject=Crontab issue, ticket_status=closed, client=ATA Group, priority=71, created=2025-08-26 14:27:40, last_txn_id=0>, <Ticket(id=6538, rt_number=55878, queue=Incidents, subject=KubeDeploymentReplicasMismatch in rt \| tcl/avon, ticket_status=closed, client=Internal, priority=41, created=2025-09-15 09:08:39, last_txn_id=0>, <Ticket(id=6503, rt_number=55843, queue=Incidents, subject=Backup failure on tango, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-09 03:56:36, last_txn_id=0>, <Ticket(id=6534, rt_number=55874, queue=Incidents, subject=CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-15 05:53:36, last_txn_id=0>, <Ticket(id=6501, rt_number=55841, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-09 00:00:03, last_txn_id=0>, <Ticket(id=6539, rt_number=55879, queue=Incidents, subject=Storage alert: /lisec on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2025-09-15 09:51:51, last_txn_id=0>, <Ticket(id=6536, rt_number=55876, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-15 08:12:29, last_txn_id=0>, <Ticket(id=6559, rt_number=55899, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-18 00:00:03, last_txn_id=0>, <Ticket(id=6527, rt_number=55867, queue=Incidents, subject=https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress, ticket_status=closed, client=Gravytrain, priority=51, created=2025-09-12 12:30:12, last_txn_id=0>, <Ticket(id=6564, rt_number=55904, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-19 00:00:03, last_txn_id=0>, <Ticket(id=6454, rt_number=55794, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-09-01 08:33:17, last_txn_id=0>, <Ticket(id=6507, rt_number=55847, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-10 00:00:02, last_txn_id=0>, <Ticket(id=6556, rt_number=55896, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-17 00:00:03, last_txn_id=0>, <Ticket(id=6493, rt_number=55833, queue=Incidents, subject=WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-09-08 08:58:32, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6529, rt_number=55869, queue=Incidents, subject=fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-12 15:19:56, last_txn_id=0>, <Ticket(id=6537, rt_number=55877, queue=Incidents, subject=Storage alert: /nas on koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-09-15 09:05:11, last_txn_id=0>, <Ticket(id=6363, rt_number=55704, queue=Incidents, subject=edb-coll.askbio.com restic failure, ticket_status=closed, client=AskBio, priority=72, created=2025-08-22 08:38:32, last_txn_id=0>, <Ticket(id=6440, rt_number=55780, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-29 02:03:34, last_txn_id=0>, <Ticket(id=6482, rt_number=55822, queue=Incidents, subject=CRITICAL: Networking: SSH on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-04 15:32:29, last_txn_id=0>, <Ticket(id=6513, rt_number=55853, queue=Incidents, subject=Ticket system, ticket_status=closed, client=AskBio, priority=81, created=2025-09-10 17:39:36, last_txn_id=0>, <Ticket(id=6515, rt_number=55855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-11 00:00:03, last_txn_id=0>, <Ticket(id=6530, rt_number=55870, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2025-09-12 15:38:42, last_txn_id=0>, <Ticket(id=6560, rt_number=55900, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-09-18 09:20:57, last_txn_id=0>, <Ticket(id=6557, rt_number=55897, queue=Incidents, subject=gitlab-toolbox-backup failure, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-09-17 11:18:16, last_txn_id=0>]

Client updates report (Incidents)

18 Aug - 19 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-10 16:33:42.359016	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359077	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359091	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359100	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359107	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359114	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359120	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359127	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359133	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359138	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359144	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359150	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359156	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359162	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359168	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359174	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359180	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359185	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359191	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359197	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359204	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359210	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359215	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359221	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359226	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359231	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359238	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359243	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359249	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359254	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359259	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359265	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359270	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359276	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359281	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359286	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359292	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359297	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359303	xxx	./services/model.py:838
DEBUG	2025-12-10 16:33:42.359308	xxx	./services/model.py:838