Client updates report (Incidents)

08 Sep - 12 Sep

RT	Client	Replies missed	Subject
55826	Sucden		Various servers down
55832	Novadata		DOWN: leonis.novadata.internal
55838	Internal		Bad icinga2-config on towy*
55799	Internal		Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55866	Internal		Check for Security Notices and System Updates
55835	eTherapeutics		ETX Prod EKS nodes being recycled
55830	Internal		Check for Security Notices and System Updates
55843	Kahootz		Backup failure on tango
55841	Internal		Check for Security Notices and System Updates
55867	Gravytrain		https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55847	Internal		Check for Security Notices and System Updates
55833	DLS Plastics		WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55859	AskBio		Frozen mail on edb-jura.askbio.com
55869	eTherapeutics		fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
55822	Azura	05 Sep	CRITICAL: Networking: SSH on ocado2.opentrk.com
55853	AskBio		Ticket system
55855	Internal		Check for Security Notices and System Updates
55870	NFW		WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	16.969 msec
System CPU time	0.000 msec
Total CPU time	16.969 msec
Elapsed time	30.159 msec
Context switches	16 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&start=2025-09-08
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-12'
'start'	'2025-09-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 8), 'end': datetime.date(2025, 9, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-12&start=2025-09-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6486, rt_number=55826, queue=Incidents, subject=Various servers down, ticket_status=closed, client=Sucden, priority=91, created=2025-09-06 09:23:47, last_txn_id=0>, <Ticket(id=6492, rt_number=55832, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=51, created=2025-09-08 08:55:06, last_txn_id=0>, <Ticket(id=6498, rt_number=55838, queue=Incidents, subject=Bad icinga2-config on towy, ticket_status=closed, client=Internal, priority=51, created=2025-09-08 13:52:04, last_txn_id=0>, <Ticket(id=6459, rt_number=55799, queue=Incidents, subject=Expiring cert: FreeIPA HTTPS Cert on nene.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=52, created=2025-09-01 14:14:51, last_txn_id=0>, <Ticket(id=6526, rt_number=55866, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-12 00:00:03, last_txn_id=0>, <Ticket(id=6495, rt_number=55835, queue=Incidents, subject=ETX Prod EKS nodes being recycled, ticket_status=closed, client=eTherapeutics, priority=61, created=2025-09-08 12:05:23, last_txn_id=0>, <Ticket(id=6490, rt_number=55830, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-08 00:00:02, last_txn_id=0>, <Ticket(id=6503, rt_number=55843, queue=Incidents, subject=Backup failure on tango, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-09 03:56:36, last_txn_id=0>, <Ticket(id=6501, rt_number=55841, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-09 00:00:03, last_txn_id=0>, <Ticket(id=6527, rt_number=55867, queue=Incidents, subject=https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress, ticket_status=closed, client=Gravytrain, priority=51, created=2025-09-12 12:30:12, last_txn_id=0>, <Ticket(id=6507, rt_number=55847, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-10 00:00:02, last_txn_id=0>, <Ticket(id=6493, rt_number=55833, queue=Incidents, subject=WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-09-08 08:58:32, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6529, rt_number=55869, queue=Incidents, subject=fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-12 15:19:56, last_txn_id=0>, <Ticket(id=6482, rt_number=55822, queue=Incidents, subject=CRITICAL: Networking: SSH on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-04 15:32:29, last_txn_id=0>, <Ticket(id=6513, rt_number=55853, queue=Incidents, subject=Ticket system, ticket_status=closed, client=AskBio, priority=81, created=2025-09-10 17:39:36, last_txn_id=0>, <Ticket(id=6515, rt_number=55855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-11 00:00:03, last_txn_id=0>, <Ticket(id=6530, rt_number=55870, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2025-09-12 15:38:42, last_txn_id=0>]

Client updates report (Incidents)

08 Sep - 12 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 06:29:29.837877	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837925	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837936	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837943	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837950	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837957	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837963	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837969	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837975	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837982	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837988	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.837994	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838000	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838006	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838012	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838018	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838024	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838030	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838036	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838042	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838048	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838054	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838059	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838066	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838071	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838077	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838082	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838089	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838094	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838100	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838105	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838110	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838115	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838120	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838125	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838131	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838139	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838146	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838152	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838157	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838162	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838167	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838172	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838177	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838183	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838188	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838193	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838198	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838203	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838208	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838214	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838219	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838224	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838230	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838235	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838241	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838246	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838252	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838259	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838264	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838270	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838275	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838280	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838286	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838291	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838297	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838302	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838307	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838313	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838318	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838324	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838329	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838337	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838342	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838347	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838352	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838357	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838364	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838369	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838375	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838380	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838386	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838391	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838396	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838401	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838407	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838412	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838419	xxx	./services/model.py:838
DEBUG	2025-12-06 06:29:29.838425	xxx	./services/model.py:838