Client updates report (Incidents)

11 Aug - 12 Sep

RT	Client	Replies missed	Subject
55823	Internal		Check for Security Notices and System Updates
55661	Internal		Check for Security Notices and System Updates
55625	Novadata		Display failure on Arcturus
55666	Internal		Check for Security Notices and System Updates
55650	Internal		Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
55593	AskBio	11 Aug	CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com
55826	Sucden		Various servers down
55690	Internal		Check for Security Notices and System Updates
55632	AskBio		restic backup failure on edb-coll.askbio.com
55631	OpenCorporates		icinga.opencorporates.com down
55703	Internal		Check for Security Notices and System Updates
55730	Internal		Check for Security Notices and System Updates
55630	Internal		Check for Security Notices and System Updates
55692	Top To Toe		CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55634	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55795	eTherapeutics		Storage alert: /var on dgx2.internal.etherapeutics.co.uk
55787	AskBio		CRITICAL: System Health: Systemd State on macleod.synpromics.com
55702	Gravytrain		High load on web.prod.bf2.bedfordinsurance.co.uk
55807	Azura		ocado2.opentrk.com networking timeouts
55819	Internal		Check for Security Notices and System Updates
55671	Entrepreneurs Circle		CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org
55832	Novadata		DOWN: leonis.novadata.internal
55790	Internal		Check for Security Notices and System Updates
55812	Internal		Check for Security Notices and System Updates
55674	Tusk IC		WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet
55838	Internal		Bad icinga2-config on towy*
55696	Internal		Check for Security Notices and System Updates
55779	Internal		Check for Security Notices and System Updates
55801	Internal		Check for Security Notices and System Updates
55719	AskBio		All hosts monitoring timeout
55804	AskBio		CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55646	OpenCorporates	14 Aug	knowledge.opencorporates.com down
55678	Internal		Check for Security Notices and System Updates
55565	ERF Electrical		CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55647	Internal		Check for Security Notices and System Updates
55799	Internal		Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55607	Internal		Check for Security Notices and System Updates
55606	AskBio		AskBio - All hosts down
55721	DLS Plastics		Storage alert: /opt on dls-zimbra1.dls.internal
55866	Internal		Check for Security Notices and System Updates
55610	Internal		WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
55651	AskBio		Storage warning: /home on edb-lab-skye.askbio.com
55713	Internal		Check for Security Notices and System Updates
55611	DLS Plastics		Storage alert: /opt on dls-zimbra1.dls.internal
55649	Internal		log rotation issue
55709	AskBio	25 Aug	jura.askbio.com monitoring timeout
55613	Trident Honda		Storage alert: /srv on smbfs1.trident.lan
55835	eTherapeutics		ETX Prod EKS nodes being recycled
55814	Novadata		leonis.novadata.internal failed services
55602	OpenCorporates		Service: HTTP: OC Icinga
55654	Cirencester College		ccolive.cirencester.local storage volume usage /srv
55740	Internal		Check for Security Notices and System Updates
55618	Internal		Check for Security Notices and System Updates
55830	Internal		Check for Security Notices and System Updates
55694	Internal		GPG not working on Trixie
55620	Tusk IC		rsnapshot weekly running long on mammoth.tusknet
55724	ATA Group		Crontab issue
55621	AskBio		Mail Queue Length on edb-jura.askbio.com
55843	Kahootz		Backup failure on tango
55841	Internal		Check for Security Notices and System Updates
55867	Gravytrain		https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55794	Kahootz		CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
55847	Internal		Check for Security Notices and System Updates
55833	DLS Plastics		WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55859	AskBio		Frozen mail on edb-jura.askbio.com
55869	eTherapeutics		fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
55704	AskBio	25 Aug	edb-coll.askbio.com restic failure
55780	AskBio		CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55822	Azura	05 Sep	CRITICAL: Networking: SSH on ocado2.opentrk.com
55853	AskBio		Ticket system
55855	Internal		Check for Security Notices and System Updates
55870	NFW		WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	82.800 msec
System CPU time	4.293 msec
Total CPU time	87.093 msec
Elapsed time	143.996 msec
Context switches	63 voluntary, 187 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&start=2025-08-11
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-09-12'
'start'	'2025-08-11'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 8, 11), 'end': datetime.date(2025, 9, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-12&start=2025-08-11' [GET]>
tickets	[<Ticket(id=6483, rt_number=55823, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-05 00:00:02, last_txn_id=0>, <Ticket(id=6320, rt_number=55661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-15 00:00:03, last_txn_id=0>, <Ticket(id=6284, rt_number=55625, queue=Incidents, subject=Display failure on Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-08-12 11:20:48, last_txn_id=0>, <Ticket(id=6325, rt_number=55666, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-18 00:00:02, last_txn_id=0>, <Ticket(id=6309, rt_number=55650, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 09:16:58, last_txn_id=0>, <Ticket(id=6252, rt_number=55593, queue=Incidents, subject=CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=2, created=2025-08-07 09:27:16, last_txn_id=0>, <Ticket(id=6486, rt_number=55826, queue=Incidents, subject=Various servers down, ticket_status=closed, client=Sucden, priority=91, created=2025-09-06 09:23:47, last_txn_id=0>, <Ticket(id=6349, rt_number=55690, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-20 00:00:03, last_txn_id=0>, <Ticket(id=6291, rt_number=55632, queue=Incidents, subject=restic backup failure on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-13 02:21:17, last_txn_id=0>, <Ticket(id=6290, rt_number=55631, queue=Incidents, subject=icinga.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-08-13 01:11:27, last_txn_id=0>, <Ticket(id=6362, rt_number=55703, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-22 00:00:03, last_txn_id=0>, <Ticket(id=6389, rt_number=55730, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-27 00:00:02, last_txn_id=0>, <Ticket(id=6289, rt_number=55630, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-13 00:00:02, last_txn_id=0>, <Ticket(id=6351, rt_number=55692, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-08-20 11:30:31, last_txn_id=0>, <Ticket(id=6293, rt_number=55634, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-13 09:13:37, last_txn_id=0>, <Ticket(id=6455, rt_number=55795, queue=Incidents, subject=Storage alert: /var on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-01 09:10:16, last_txn_id=0>, <Ticket(id=6447, rt_number=55787, queue=Incidents, subject=CRITICAL: System Health: Systemd State on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-08-29 18:30:51, last_txn_id=0>, <Ticket(id=6361, rt_number=55702, queue=Incidents, subject=High load on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=72, created=2025-08-21 17:15:49, last_txn_id=0>, <Ticket(id=6467, rt_number=55807, queue=Incidents, subject=ocado2.opentrk.com networking timeouts, ticket_status=closed, client=Azura, priority=61, created=2025-09-02 08:35:30, last_txn_id=0>, <Ticket(id=6479, rt_number=55819, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-04 00:00:02, last_txn_id=0>, <Ticket(id=6330, rt_number=55671, queue=Incidents, subject=CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-18 11:03:38, last_txn_id=0>, <Ticket(id=6492, rt_number=55832, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=51, created=2025-09-08 08:55:06, last_txn_id=0>, <Ticket(id=6450, rt_number=55790, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-01 00:00:05, last_txn_id=0>, <Ticket(id=6472, rt_number=55812, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-03 00:00:02, last_txn_id=0>, <Ticket(id=6333, rt_number=55674, queue=Incidents, subject=WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-08-18 14:58:57, last_txn_id=0>, <Ticket(id=6498, rt_number=55838, queue=Incidents, subject=Bad icinga2-config on towy, ticket_status=closed, client=Internal, priority=51, created=2025-09-08 13:52:04, last_txn_id=0>, <Ticket(id=6355, rt_number=55696, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-21 00:00:03, last_txn_id=0>, <Ticket(id=6439, rt_number=55779, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-29 00:00:03, last_txn_id=0>, <Ticket(id=6461, rt_number=55801, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-02 00:00:02, last_txn_id=0>, <Ticket(id=6378, rt_number=55719, queue=Incidents, subject=All hosts monitoring timeout, ticket_status=closed, client=AskBio, priority=50, created=2025-08-25 17:12:51, last_txn_id=2386911>, <Ticket(id=6464, rt_number=55804, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-09-02 03:41:18, last_txn_id=0>, <Ticket(id=6305, rt_number=55646, queue=Incidents, subject=knowledge.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=92, created=2025-08-13 23:26:09, last_txn_id=0>, <Ticket(id=6337, rt_number=55678, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 00:00:02, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6306, rt_number=55647, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 00:00:03, last_txn_id=0>, <Ticket(id=6459, rt_number=55799, queue=Incidents, subject=Expiring cert: FreeIPA HTTPS Cert on nene.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=52, created=2025-09-01 14:14:51, last_txn_id=0>, <Ticket(id=6266, rt_number=55607, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-11 00:00:02, last_txn_id=0>, <Ticket(id=6265, rt_number=55606, queue=Incidents, subject=AskBio - All hosts down, ticket_status=closed, client=AskBio, priority=61, created=2025-08-09 10:03:56, last_txn_id=2380538>, <Ticket(id=6380, rt_number=55721, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-08-26 09:17:07, last_txn_id=0>, <Ticket(id=6526, rt_number=55866, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-12 00:00:03, last_txn_id=0>, <Ticket(id=6269, rt_number=55610, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-11 09:23:56, last_txn_id=0>, <Ticket(id=6310, rt_number=55651, queue=Incidents, subject=Storage warning: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-14 09:17:49, last_txn_id=0>, <Ticket(id=6372, rt_number=55713, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-25 00:00:04, last_txn_id=0>, <Ticket(id=6270, rt_number=55611, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=21, created=2025-08-11 09:24:38, last_txn_id=0>, <Ticket(id=6308, rt_number=55649, queue=Incidents, subject=log rotation issue, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 08:47:50, last_txn_id=0>, <Ticket(id=6368, rt_number=55709, queue=Incidents, subject=jura.askbio.com monitoring timeout, ticket_status=closed, client=AskBio, priority=61, created=2025-08-22 21:08:10, last_txn_id=0>, <Ticket(id=6272, rt_number=55613, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-08-11 10:07:56, last_txn_id=0>, <Ticket(id=6495, rt_number=55835, queue=Incidents, subject=ETX Prod EKS nodes being recycled, ticket_status=closed, client=eTherapeutics, priority=61, created=2025-09-08 12:05:23, last_txn_id=0>, <Ticket(id=6474, rt_number=55814, queue=Incidents, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=51, created=2025-09-03 08:03:07, last_txn_id=0>, <Ticket(id=6261, rt_number=55602, queue=Incidents, subject=Service: HTTP: OC Icinga, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-08-08 00:46:10, last_txn_id=0>, <Ticket(id=6313, rt_number=55654, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=41, created=2025-08-14 14:13:03, last_txn_id=0>, <Ticket(id=6399, rt_number=55740, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-28 00:00:02, last_txn_id=0>, <Ticket(id=6277, rt_number=55618, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-12 00:00:03, last_txn_id=0>, <Ticket(id=6490, rt_number=55830, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-08 00:00:02, last_txn_id=0>, <Ticket(id=6353, rt_number=55694, queue=Incidents, subject=GPG not working on Trixie, ticket_status=closed, client=Internal, priority=61, created=2025-08-20 14:37:08, last_txn_id=0>, <Ticket(id=6279, rt_number=55620, queue=Incidents, subject=rsnapshot weekly running long on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-08-12 09:04:02, last_txn_id=0>, <Ticket(id=6383, rt_number=55724, queue=Incidents, subject=Crontab issue, ticket_status=closed, client=ATA Group, priority=71, created=2025-08-26 14:27:40, last_txn_id=0>, <Ticket(id=6280, rt_number=55621, queue=Incidents, subject=Mail Queue Length on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-08-12 09:12:26, last_txn_id=0>, <Ticket(id=6503, rt_number=55843, queue=Incidents, subject=Backup failure on tango, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-09 03:56:36, last_txn_id=0>, <Ticket(id=6501, rt_number=55841, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-09 00:00:03, last_txn_id=0>, <Ticket(id=6527, rt_number=55867, queue=Incidents, subject=https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress, ticket_status=closed, client=Gravytrain, priority=51, created=2025-09-12 12:30:12, last_txn_id=0>, <Ticket(id=6454, rt_number=55794, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-09-01 08:33:17, last_txn_id=0>, <Ticket(id=6507, rt_number=55847, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-10 00:00:02, last_txn_id=0>, <Ticket(id=6493, rt_number=55833, queue=Incidents, subject=WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-09-08 08:58:32, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6529, rt_number=55869, queue=Incidents, subject=fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-12 15:19:56, last_txn_id=0>, <Ticket(id=6363, rt_number=55704, queue=Incidents, subject=edb-coll.askbio.com restic failure, ticket_status=closed, client=AskBio, priority=72, created=2025-08-22 08:38:32, last_txn_id=0>, <Ticket(id=6440, rt_number=55780, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-29 02:03:34, last_txn_id=0>, <Ticket(id=6482, rt_number=55822, queue=Incidents, subject=CRITICAL: Networking: SSH on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-04 15:32:29, last_txn_id=0>, <Ticket(id=6513, rt_number=55853, queue=Incidents, subject=Ticket system, ticket_status=closed, client=AskBio, priority=81, created=2025-09-10 17:39:36, last_txn_id=0>, <Ticket(id=6515, rt_number=55855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-11 00:00:03, last_txn_id=0>, <Ticket(id=6530, rt_number=55870, queue=Incidents, subject=WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=21, created=2025-09-12 15:38:42, last_txn_id=0>]

Client updates report (Incidents)

11 Aug - 12 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 15:12:02.881201	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881262	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881276	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881285	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881293	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881300	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881306	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881313	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881320	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881327	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881333	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881340	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881346	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881353	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881360	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881366	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881373	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881381	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881388	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881394	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881401	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881408	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881415	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881422	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881428	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881437	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881445	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881452	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881459	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881466	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881472	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881479	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881485	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881493	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881501	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881508	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881515	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881521	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881529	xxx	./services/model.py:838
DEBUG	2026-03-27 15:12:02.881536	xxx	./services/model.py:838