Client updates report (Incidents)

01 Sep - 05 Sep

RT	Client	Subject
55823	Internal	Check for Security Notices and System Updates
55795	eTherapeutics	Storage alert: /var on dgx2.internal.etherapeutics.co.uk
55787	AskBio	CRITICAL: System Health: Systemd State on macleod.synpromics.com
55807	Azura	ocado2.opentrk.com networking timeouts
55819	Internal	Check for Security Notices and System Updates
55790	Internal	Check for Security Notices and System Updates
55812	Internal	Check for Security Notices and System Updates
55801	Internal	Check for Security Notices and System Updates
55804	AskBio	CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55799	Internal	Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55721	DLS Plastics	Storage alert: /opt on dls-zimbra1.dls.internal
55814	Novadata	leonis.novadata.internal failed services
55794	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
55822	Azura	CRITICAL: Networking: SSH on ocado2.opentrk.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.723 msec
System CPU time	0.000 msec
Total CPU time	19.723 msec
Elapsed time	87.459 msec
Context switches	12 voluntary, 38 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-05&start=2025-09-01
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-05'
'start'	'2025-09-01'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 9, 1), 'end': datetime.date(2025, 9, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-09-05&start=2025-09-01' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6483, rt_number=55823, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-05 00:00:02, last_txn_id=0>, <Ticket(id=6455, rt_number=55795, queue=Incidents, subject=Storage alert: /var on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-01 09:10:16, last_txn_id=0>, <Ticket(id=6447, rt_number=55787, queue=Incidents, subject=CRITICAL: System Health: Systemd State on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-08-29 18:30:51, last_txn_id=0>, <Ticket(id=6467, rt_number=55807, queue=Incidents, subject=ocado2.opentrk.com networking timeouts, ticket_status=closed, client=Azura, priority=61, created=2025-09-02 08:35:30, last_txn_id=0>, <Ticket(id=6479, rt_number=55819, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-04 00:00:02, last_txn_id=0>, <Ticket(id=6450, rt_number=55790, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-01 00:00:05, last_txn_id=0>, <Ticket(id=6472, rt_number=55812, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-03 00:00:02, last_txn_id=0>, <Ticket(id=6461, rt_number=55801, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-09-02 00:00:02, last_txn_id=0>, <Ticket(id=6464, rt_number=55804, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-09-02 03:41:18, last_txn_id=0>, <Ticket(id=6459, rt_number=55799, queue=Incidents, subject=Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=52, created=2025-09-01 14:14:51, last_txn_id=0>, <Ticket(id=6380, rt_number=55721, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-08-26 09:17:07, last_txn_id=0>, <Ticket(id=6474, rt_number=55814, queue=Incidents, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=51, created=2025-09-03 08:03:07, last_txn_id=0>, <Ticket(id=6454, rt_number=55794, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-09-01 08:33:17, last_txn_id=0>, <Ticket(id=6482, rt_number=55822, queue=Incidents, subject=CRITICAL: Networking: SSH on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=51, created=2025-09-04 15:32:29, last_txn_id=0>]

Client updates report (Incidents)

01 Sep - 05 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 06:28:42.599696	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599745	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599756	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599764	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599771	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599778	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599784	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599791	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599797	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599802	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599809	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599815	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599821	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599827	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599833	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599839	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599846	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599853	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599859	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599864	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599870	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599876	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599882	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599888	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599894	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599900	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599905	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599910	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599916	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599923	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599929	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599935	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599941	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599946	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599952	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599958	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599964	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599970	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599976	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599982	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599988	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599993	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.599999	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600004	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600010	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600017	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600024	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600029	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600035	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600041	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600046	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600052	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600057	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600064	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600070	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600075	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600080	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600085	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600091	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600096	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600101	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600106	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600111	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600116	xxx	./services/model.py:838
DEBUG	2025-12-06 06:28:42.600120	xxx	./services/model.py:838