Client updates report (Incidents)

18 Aug - 22 Aug

RT	Client	Replies missed	Subject
55666	Internal		Check for Security Notices and System Updates
55690	Internal		Check for Security Notices and System Updates
55703	Internal		Check for Security Notices and System Updates
55692	Top To Toe		CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55702	Gravytrain		High load on web.prod.bf2.bedfordinsurance.co.uk
55671	Entrepreneurs Circle		CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org
55674	Tusk IC		WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet
55696	Internal		Check for Security Notices and System Updates
55646	OpenCorporates	14 Aug	knowledge.opencorporates.com down
55678	Internal		Check for Security Notices and System Updates
55649	Internal		log rotation issue
55709	AskBio		jura.askbio.com monitoring timeout
55694	Internal		GPG not working on Trixie
55704	AskBio		edb-coll.askbio.com restic failure

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	11.881 msec
System CPU time	3.863 msec
Total CPU time	15.744 msec
Elapsed time	27.226 msec
Context switches	13 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-22&start=2025-08-18
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-22'
'start'	'2025-08-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 8, 18), 'end': datetime.date(2025, 8, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-08-22&start=2025-08-18' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6325, rt_number=55666, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-18 00:00:02, last_txn_id=0>, <Ticket(id=6349, rt_number=55690, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-20 00:00:03, last_txn_id=0>, <Ticket(id=6362, rt_number=55703, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-22 00:00:03, last_txn_id=0>, <Ticket(id=6351, rt_number=55692, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-08-20 11:30:31, last_txn_id=0>, <Ticket(id=6361, rt_number=55702, queue=Incidents, subject=High load on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=72, created=2025-08-21 17:15:49, last_txn_id=0>, <Ticket(id=6330, rt_number=55671, queue=Incidents, subject=CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-18 11:03:38, last_txn_id=0>, <Ticket(id=6333, rt_number=55674, queue=Incidents, subject=WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-08-18 14:58:57, last_txn_id=0>, <Ticket(id=6355, rt_number=55696, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-21 00:00:03, last_txn_id=0>, <Ticket(id=6305, rt_number=55646, queue=Incidents, subject=knowledge.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=92, created=2025-08-13 23:26:09, last_txn_id=0>, <Ticket(id=6337, rt_number=55678, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 00:00:02, last_txn_id=0>, <Ticket(id=6308, rt_number=55649, queue=Incidents, subject=log rotation issue, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 08:47:50, last_txn_id=0>, <Ticket(id=6368, rt_number=55709, queue=Incidents, subject=jura.askbio.com monitoring timeout, ticket_status=closed, client=AskBio, priority=61, created=2025-08-22 21:08:10, last_txn_id=0>, <Ticket(id=6353, rt_number=55694, queue=Incidents, subject=GPG not working on Trixie, ticket_status=closed, client=Internal, priority=61, created=2025-08-20 14:37:08, last_txn_id=0>, <Ticket(id=6363, rt_number=55704, queue=Incidents, subject=edb-coll.askbio.com restic failure, ticket_status=closed, client=AskBio, priority=72, created=2025-08-22 08:38:32, last_txn_id=0>]

Client updates report (Incidents)

18 Aug - 22 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 07:46:08.416047	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416090	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416100	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416107	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416114	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416121	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416128	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416134	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416139	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416144	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416149	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416155	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416161	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416166	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416170	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416175	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416179	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416184	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416189	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416193	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416198	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416203	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416207	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416212	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416217	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416222	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416229	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416234	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416239	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416244	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416249	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416254	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416259	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416264	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416269	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416273	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416278	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416284	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416289	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416293	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416298	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416302	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416307	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416312	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416317	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416321	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416326	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416330	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416335	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416339	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416343	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416348	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416352	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416357	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416362	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416367	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416372	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416377	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416381	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416386	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416390	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416395	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416399	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416404	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416409	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416414	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416418	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416422	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416427	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416432	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416436	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416441	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416445	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416450	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416454	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416458	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416463	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416468	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416473	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416477	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416482	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416487	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416492	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416496	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416501	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416505	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416509	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:08.416514	xxx	./services/model.py:838