Client updates report (Incidents)

11 Aug - 15 Aug

RT	Client	Replies missed	Subject
55661	Internal		Check for Security Notices and System Updates
55625	Novadata		Display failure on Arcturus
55650	Internal		Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
55593	AskBio	11 Aug	CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com
55632	AskBio		restic backup failure on edb-coll.askbio.com
55631	OpenCorporates		icinga.opencorporates.com down
55630	Internal		Check for Security Notices and System Updates
55634	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55646	OpenCorporates	14 Aug	knowledge.opencorporates.com down
55565	ERF Electrical		CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55647	Internal		Check for Security Notices and System Updates
55607	Internal		Check for Security Notices and System Updates
55606	AskBio		AskBio - All hosts down
55610	Internal		WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
55651	AskBio		Storage warning: /home on edb-lab-skye.askbio.com
55611	DLS Plastics		Storage alert: /opt on dls-zimbra1.dls.internal
55649	Internal		log rotation issue
55613	Trident Honda		Storage alert: /srv on smbfs1.trident.lan
55602	OpenCorporates		Service: HTTP: OC Icinga
55654	Cirencester College		ccolive.cirencester.local storage volume usage /srv
55618	Internal		Check for Security Notices and System Updates
55620	Tusk IC		rsnapshot weekly running long on mammoth.tusknet
55621	AskBio		Mail Queue Length on edb-jura.askbio.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	76.561 msec
System CPU time	0.258 msec
Total CPU time	76.819 msec
Elapsed time	106.772 msec
Context switches	40 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-15&start=2025-08-11
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-15'
'start'	'2025-08-11'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 8, 11), 'end': datetime.date(2025, 8, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-08-15&start=2025-08-11' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6320, rt_number=55661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-15 00:00:03, last_txn_id=0>, <Ticket(id=6284, rt_number=55625, queue=Incidents, subject=Display failure on Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-08-12 11:20:48, last_txn_id=0>, <Ticket(id=6309, rt_number=55650, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 09:16:58, last_txn_id=0>, <Ticket(id=6252, rt_number=55593, queue=Incidents, subject=CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=2, created=2025-08-07 09:27:16, last_txn_id=0>, <Ticket(id=6291, rt_number=55632, queue=Incidents, subject=restic backup failure on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-13 02:21:17, last_txn_id=0>, <Ticket(id=6290, rt_number=55631, queue=Incidents, subject=icinga.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-08-13 01:11:27, last_txn_id=0>, <Ticket(id=6289, rt_number=55630, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-13 00:00:02, last_txn_id=0>, <Ticket(id=6293, rt_number=55634, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-13 09:13:37, last_txn_id=0>, <Ticket(id=6305, rt_number=55646, queue=Incidents, subject=knowledge.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=92, created=2025-08-13 23:26:09, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6306, rt_number=55647, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 00:00:03, last_txn_id=0>, <Ticket(id=6266, rt_number=55607, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-11 00:00:02, last_txn_id=0>, <Ticket(id=6265, rt_number=55606, queue=Incidents, subject=AskBio - All hosts down, ticket_status=closed, client=AskBio, priority=61, created=2025-08-09 10:03:56, last_txn_id=2380538>, <Ticket(id=6269, rt_number=55610, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-11 09:23:56, last_txn_id=0>, <Ticket(id=6310, rt_number=55651, queue=Incidents, subject=Storage warning: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-14 09:17:49, last_txn_id=0>, <Ticket(id=6270, rt_number=55611, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=21, created=2025-08-11 09:24:38, last_txn_id=0>, <Ticket(id=6308, rt_number=55649, queue=Incidents, subject=log rotation issue, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 08:47:50, last_txn_id=0>, <Ticket(id=6272, rt_number=55613, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-08-11 10:07:56, last_txn_id=0>, <Ticket(id=6261, rt_number=55602, queue=Incidents, subject=Service: HTTP: OC Icinga, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-08-08 00:46:10, last_txn_id=0>, <Ticket(id=6313, rt_number=55654, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=41, created=2025-08-14 14:13:03, last_txn_id=0>, <Ticket(id=6277, rt_number=55618, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-12 00:00:03, last_txn_id=0>, <Ticket(id=6279, rt_number=55620, queue=Incidents, subject=rsnapshot weekly running long on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-08-12 09:04:02, last_txn_id=0>, <Ticket(id=6280, rt_number=55621, queue=Incidents, subject=Mail Queue Length on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-08-12 09:12:26, last_txn_id=0>]

Client updates report (Incidents)

11 Aug - 15 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 07:46:07.213503	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213549	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213561	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213569	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213581	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213589	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213595	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213600	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213605	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213610	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213615	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213620	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213625	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213630	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213636	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213641	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213645	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213650	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213656	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213661	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213666	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213671	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213676	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213681	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213687	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213692	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213700	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213705	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213710	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213715	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213720	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213725	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213730	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213735	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213740	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213745	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213751	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213755	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213760	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213765	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213772	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213777	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213782	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213787	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213793	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213797	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213803	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213808	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213813	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213818	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213822	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213828	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213833	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213840	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213847	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213854	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213859	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213864	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213869	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213875	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213880	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213884	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213890	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213895	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213900	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213904	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213909	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213914	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213919	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213924	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213930	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213935	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213940	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213945	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213949	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213954	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213959	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213964	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213970	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213974	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213979	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213984	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213989	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213994	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.213998	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214003	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214010	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214015	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214020	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214025	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214030	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214035	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214039	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214044	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214049	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214054	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214058	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214063	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214068	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.214073	xxx	./services/model.py:838
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