Client updates report (Incidents)

14 Jul - 15 Aug

RT	Client	Replies missed	Subject
55559	Internal		Check for Security Notices and System Updates
55661	Internal		Check for Security Notices and System Updates
55588	Internal		Check for Security Notices and System Updates
55558	AskBio		DOWN: talisker.synpromics.com
55625	Novadata		Display failure on Arcturus
55561	JISC		ath-lin-prx-l01 outage
55650	Internal		Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
55564	Internal		Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55563	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55592	Internal		Check for Security Notices and System Updates
55593	AskBio	11 Aug	CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com
55418	Trident Honda		Storage alert: /srv on smbfs1.trident.lan
55495	Internal		Check for Security Notices and System Updates
55500	Global Brands		CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal
55562	Novadata		CRITICAL: Networking: SSH on arcturus/leonis
55632	AskBio		restic backup failure on edb-coll.askbio.com
55631	OpenCorporates		icinga.opencorporates.com down
55630	Internal		Check for Security Notices and System Updates
55569	Internal		Check for Security Notices and System Updates
55574	eTherapeutics		etx/prod/tcl-monitoring
55634	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55601	Internal		Check for Security Notices and System Updates
55584	Reigate College		CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk
55487	Kahootz		Leftover config files on front servers
55545	AskBio		/root/weka not mounted on Talisker
55491	JISC		ath-lin-prx-l01.int.openathens.net DNS issue
55581	Internal		Check for Security Notices and System Updates
55432	AskBio		Storage alert: /home on darkmatter.synpromics.com
55646	OpenCorporates	14 Aug	knowledge.opencorporates.com down
55565	ERF Electrical	07 Aug	CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55647	Internal		Check for Security Notices and System Updates
55526	Internal		Check for Security Notices and System Updates
55607	Internal		Check for Security Notices and System Updates
55606	AskBio		AskBio - All hosts down
55461	Globecast		Storage alert: / on gcukscheddb02.globecastne.com
55610	Internal		WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
55420	Quickline		Leftover config file on aql-svr-sf-radius01.quickline.co.uk
55528	Internal		WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55651	AskBio		Storage warning: /home on edb-lab-skye.askbio.com
55611	DLS Plastics		Storage alert: /opt on dls-zimbra1.dls.internal
55416	Internal		Check for Security Notices and System Updates
55649	Internal		log rotation issue
55435	ITC Compliance		Missing backup files
55506	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
55517	Internal		Check for Security Notices and System Updates
55421	ITC Compliance		ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk
55531	OpenCorporates		backup1 systemd status
55532	TCV		DNS Record Issues
55613	Trident Honda		Storage alert: /srv on smbfs1.trident.lan
55489	Internal		Check for Security Notices and System Updates
55417	Tusk IC		Storage alert: /srv/fast_scratch on mammoth.tusknet
55492	eTherapeutics	24 Jul	Docker hub rate limitation causing ImagePullBackOff
55494	AskBio		DNS (10.193.220.5) inaccessible
55540	Internal		Check for Security Notices and System Updates
55441	AskBio		Restic backup errors on edb-coll.askbio.com
55454	Internal		Check for Security Notices and System Updates
55475	Internal		Check for Security Notices and System Updates
55549	Internal		Check for Security Notices and System Updates
55503	eTherapeutics	25 Jul	ETX abnormal worker node behaviour
55419	AskBio		Storage alert: /home on edb-lab-skye.askbio.com
55428	Internal		Check for Security Notices and System Updates
55542	eTherapeutics		AWS Backup job has failed
55602	OpenCorporates		Service: HTTP: OC Icinga
55439	Internal		Check for Security Notices and System Updates
55447	Internal		Check for Security Notices and System Updates
55450	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet
55654	Cirencester College		ccolive.cirencester.local storage volume usage /srv
55453	Internal		CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk
55512	Internal		Check for Security Notices and System Updates
55460	JISC		Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net
55467	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
55451	Kahootz		Daily backup failed on xray.hosting.inovem.com
55456	Entrepreneurs Circle		WordPress Versions out of date on srv.entrepreneurscircle.org
55455	ERF Electrical		WordPress Versions out of date on weblive.erfelectrical.co.uk
55472	Gravytrain		Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk
55464	Internal		Check for Security Notices and System Updates
55462	AskBio		CRITICAL: System Health: Systemd State on darkmatter.synpromics.com
55457	Visku		WordPress Versions out of date on vps3.visku.com
55463	AskBio	23 Jul, 30 Jul	Drive failure darkmatter.synpromics.com
55466	BD Group		EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue
55618	Internal		Check for Security Notices and System Updates
55620	Tusk IC		rsnapshot weekly running long on mammoth.tusknet
55621	AskBio		Mail Queue Length on edb-jura.askbio.com
55556	Ingeus		CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55548	Kahootz		WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	141.370 msec
System CPU time	7.673 msec
Total CPU time	149.043 msec
Elapsed time	217.494 msec
Context switches	133 voluntary, 62 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-15&start=2025-07-14
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-08-15'
'start'	'2025-07-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 14), 'end': datetime.date(2025, 8, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-08-15&start=2025-07-14' [GET]>
tickets	[<Ticket(id=6217, rt_number=55559, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 00:00:03, last_txn_id=0>, <Ticket(id=6320, rt_number=55661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-15 00:00:03, last_txn_id=0>, <Ticket(id=6247, rt_number=55588, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-06 00:00:02, last_txn_id=0>, <Ticket(id=6216, rt_number=55558, queue=Incidents, subject=DOWN: talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-07-31 20:21:39, last_txn_id=0>, <Ticket(id=6284, rt_number=55625, queue=Incidents, subject=Display failure on Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-08-12 11:20:48, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6309, rt_number=55650, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 09:16:58, last_txn_id=0>, <Ticket(id=6223, rt_number=55564, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 10:32:44, last_txn_id=0>, <Ticket(id=6222, rt_number=55563, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-01 10:32:37, last_txn_id=0>, <Ticket(id=6251, rt_number=55592, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-07 00:00:03, last_txn_id=0>, <Ticket(id=6252, rt_number=55593, queue=Incidents, subject=CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=2, created=2025-08-07 09:27:16, last_txn_id=0>, <Ticket(id=6031, rt_number=55418, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-14 09:30:57, last_txn_id=0>, <Ticket(id=6108, rt_number=55495, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-24 00:00:03, last_txn_id=0>, <Ticket(id=6113, rt_number=55500, queue=Incidents, subject=CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-07-24 08:37:51, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6291, rt_number=55632, queue=Incidents, subject=restic backup failure on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-13 02:21:17, last_txn_id=0>, <Ticket(id=6290, rt_number=55631, queue=Incidents, subject=icinga.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-08-13 01:11:27, last_txn_id=0>, <Ticket(id=6289, rt_number=55630, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-13 00:00:02, last_txn_id=0>, <Ticket(id=6228, rt_number=55569, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-04 00:00:05, last_txn_id=0>, <Ticket(id=6233, rt_number=55574, queue=Incidents, subject=etx/prod/tcl-monitoring, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-08-04 11:24:45, last_txn_id=0>, <Ticket(id=6293, rt_number=55634, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-13 09:13:37, last_txn_id=0>, <Ticket(id=6260, rt_number=55601, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-08 00:00:03, last_txn_id=0>, <Ticket(id=6243, rt_number=55584, queue=Incidents, subject=CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-08-05 09:02:56, last_txn_id=0>, <Ticket(id=6100, rt_number=55487, queue=Incidents, subject=Leftover config files on front servers, ticket_status=closed, client=Kahootz, priority=21, created=2025-07-22 15:55:56, last_txn_id=0>, <Ticket(id=6190, rt_number=55545, queue=Incidents, subject=/root/weka not mounted on Talisker, ticket_status=closed, client=AskBio, priority=71, created=2025-07-30 10:46:03, last_txn_id=0>, <Ticket(id=6104, rt_number=55491, queue=Incidents, subject=ath-lin-prx-l01.int.openathens.net DNS issue, ticket_status=closed, client=JISC, priority=81, created=2025-07-23 10:42:14, last_txn_id=0>, <Ticket(id=6240, rt_number=55581, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:02, last_txn_id=0>, <Ticket(id=6045, rt_number=55432, queue=Incidents, subject=Storage alert: /home on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-15 09:17:13, last_txn_id=0>, <Ticket(id=6305, rt_number=55646, queue=Incidents, subject=knowledge.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=92, created=2025-08-13 23:26:09, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6306, rt_number=55647, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 00:00:03, last_txn_id=0>, <Ticket(id=6171, rt_number=55526, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-29 00:00:03, last_txn_id=0>, <Ticket(id=6266, rt_number=55607, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-11 00:00:02, last_txn_id=0>, <Ticket(id=6265, rt_number=55606, queue=Incidents, subject=AskBio - All hosts down, ticket_status=closed, client=AskBio, priority=61, created=2025-08-09 10:03:56, last_txn_id=2380538>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=6269, rt_number=55610, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-11 09:23:56, last_txn_id=0>, <Ticket(id=6033, rt_number=55420, queue=Incidents, subject=Leftover config file on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-14 10:03:58, last_txn_id=0>, <Ticket(id=6173, rt_number=55528, queue=Incidents, subject=WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=51, created=2025-07-29 08:14:46, last_txn_id=0>, <Ticket(id=6310, rt_number=55651, queue=Incidents, subject=Storage warning: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-14 09:17:49, last_txn_id=0>, <Ticket(id=6270, rt_number=55611, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=21, created=2025-08-11 09:24:38, last_txn_id=0>, <Ticket(id=6029, rt_number=55416, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-14 00:00:06, last_txn_id=0>, <Ticket(id=6308, rt_number=55649, queue=Incidents, subject=log rotation issue, ticket_status=closed, client=Internal, priority=41, created=2025-08-14 08:47:50, last_txn_id=0>, <Ticket(id=6048, rt_number=55435, queue=Incidents, subject=Missing backup files, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-15 11:10:10, last_txn_id=0>, <Ticket(id=6119, rt_number=55506, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-24 14:11:08, last_txn_id=0>, <Ticket(id=6130, rt_number=55517, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-28 00:00:03, last_txn_id=0>, <Ticket(id=6034, rt_number=55421, queue=Incidents, subject=ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-14 10:45:28, last_txn_id=0>, <Ticket(id=6176, rt_number=55531, queue=Incidents, subject=backup1 systemd status, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-07-29 10:51:46, last_txn_id=0>, <Ticket(id=6177, rt_number=55532, queue=Incidents, subject=DNS Record Issues, ticket_status=closed, client=TCV, priority=51, created=2025-07-29 11:01:17, last_txn_id=0>, <Ticket(id=6272, rt_number=55613, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-08-11 10:07:56, last_txn_id=0>, <Ticket(id=6102, rt_number=55489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-23 00:00:03, last_txn_id=0>, <Ticket(id=6030, rt_number=55417, queue=Incidents, subject=Storage alert: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-14 09:16:28, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6185, rt_number=55540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 00:00:03, last_txn_id=0>, <Ticket(id=6054, rt_number=55441, queue=Incidents, subject=Restic backup errors on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-16 01:43:37, last_txn_id=0>, <Ticket(id=6067, rt_number=55454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-18 00:00:03, last_txn_id=0>, <Ticket(id=6088, rt_number=55475, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-22 00:00:02, last_txn_id=0>, <Ticket(id=6194, rt_number=55549, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-31 00:00:02, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6032, rt_number=55419, queue=Incidents, subject=Storage alert: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-14 10:00:32, last_txn_id=0>, <Ticket(id=6041, rt_number=55428, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-15 00:00:02, last_txn_id=0>, <Ticket(id=6187, rt_number=55542, queue=Incidents, subject=AWS Backup job has failed, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-30 09:19:58, last_txn_id=0>, <Ticket(id=6261, rt_number=55602, queue=Incidents, subject=Service: HTTP: OC Icinga, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-08-08 00:46:10, last_txn_id=0>, <Ticket(id=6052, rt_number=55439, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-16 00:00:04, last_txn_id=0>, <Ticket(id=6060, rt_number=55447, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-17 00:00:03, last_txn_id=0>, <Ticket(id=6063, rt_number=55450, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-17 09:07:52, last_txn_id=0>, <Ticket(id=6313, rt_number=55654, queue=Incidents, subject=ccolive.cirencester.local storage volume usage /srv, ticket_status=closed, client=Cirencester College, priority=41, created=2025-08-14 14:13:03, last_txn_id=0>, <Ticket(id=6066, rt_number=55453, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=50, created=2025-07-17 17:29:44, last_txn_id=0>, <Ticket(id=6125, rt_number=55512, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-25 00:00:03, last_txn_id=0>, <Ticket(id=6073, rt_number=55460, queue=Incidents, subject=Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2025-07-18 14:13:20, last_txn_id=0>, <Ticket(id=6080, rt_number=55467, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-21 08:59:47, last_txn_id=0>, <Ticket(id=6064, rt_number=55451, queue=Incidents, subject=Daily backup failed on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-07-17 09:54:10, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6085, rt_number=55472, queue=Incidents, subject=Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-21 13:32:04, last_txn_id=0>, <Ticket(id=6077, rt_number=55464, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-21 00:00:03, last_txn_id=0>, <Ticket(id=6075, rt_number=55462, queue=Incidents, subject=CRITICAL: System Health: Systemd State on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-20 00:11:30, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, client=Visku, priority=41, created=2025-07-18 09:19:03, last_txn_id=0>, <Ticket(id=6076, rt_number=55463, queue=Incidents, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2025-07-20 17:49:35, last_txn_id=0>, <Ticket(id=6079, rt_number=55466, queue=Incidents, subject=EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue, ticket_status=closed, client=BD Group, priority=71, created=2025-07-21 08:12:43, last_txn_id=0>, <Ticket(id=6277, rt_number=55618, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-12 00:00:03, last_txn_id=0>, <Ticket(id=6279, rt_number=55620, queue=Incidents, subject=rsnapshot weekly running long on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-08-12 09:04:02, last_txn_id=0>, <Ticket(id=6280, rt_number=55621, queue=Incidents, subject=Mail Queue Length on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-08-12 09:12:26, last_txn_id=0>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>]

Client updates report (Incidents)

14 Jul - 15 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-29 12:23:55.906981	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907044	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907059	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907068	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907075	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907082	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907089	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907096	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907103	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907109	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907115	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907122	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907128	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907134	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907140	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907146	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907152	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907158	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907164	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907170	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907177	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907183	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907190	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907196	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907202	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907209	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907216	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907223	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907232	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907238	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907244	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907250	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907257	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907263	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907269	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907275	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907282	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907288	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907294	xxx	./services/model.py:838
DEBUG	2026-03-29 12:23:55.907307	xxx	./services/model.py:838